Director of Quality Assurance
Fusteka Group
Total years of experience :15 years, 3 Months
Develop new standards for production and design, with improvements as needed, and create testing protocols for implementation across all service lines.
Interpret, build upon, and comply with company quality assurance standards.
Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions.
Document quality assurance activities with internal reporting and audits.
Identify training needs and take action to ensure company-wide compliance.
Plan, execute, and oversee inspection and testing of incoming and outgoing product to confirm quality conformance to specifications and quality deliverables.
Assist operations and local quality function in tracking, documenting, and reporting quality levels.
Analyze and investigate product complaints or reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements.
Develop or update company inspection procedures to ensure capture and investigation, as well as proper documentation of inspections.
Monitor risk-management procedures, and maintain and analyze problem logs to identify and report recurring issues to management and product development.
Provide training and support to quality assurance team on systems, policies, procedures, and core processes.
Manage and maintain the company's internal quality audit program for internal & external Audits.
Ensuring Quality Manual, procedure, work instructions are followed and changes are done as per system.
Conduct training on HACCP etc, for all employees.
Develop and maintain quality and food safety metrics and reporting for both internal and external purposes including complaints, internal NCRs, in-house rejects, customer returns and cost of all errors and waste.
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