الطيب علي محمد حمد

• Leading and managing the IT department, overseeing all aspects of
network infrastructure, security, and user support.
• Implementing and enforcing IT policies and procedures to ensure data
security and system stability.
• Providing strategic direction for the IT department, including
planning, budgeting, and resource allocation.
• Collaborating with other departments to identify and address IT needs and
challenges.

الدعم التقني وادارة الشبكات

• Configured and managed DNS, DHCP, DFS, NTFS on Windows Server
2016, 2019, 2022.
• Configured and managed RAID, Mirroring on Servers and Storage (NAS,
SAN) Devices.
• Installed operating systems, including Windows Server 2016, 2019, 2022,
Windows 10 C 11.
• Installed and configured Hyper-V in 2016, 2019, 2022 for virtualization
and administered virtual machines.
• Installed and configured Network Attached Storage (NAS).
• Installed and configured SonicWALL NSA240, NSA220, TZ400, TZ470,
TZ500, TZ600 with High Availability and website restriction.
• Deployed and regularly updated Kaspersky Anti-virus for Servers and
Clients.
• Maintained an additional domain controller (AD) and secondary ISA Server
(Replica).
• Performed daily checkups of Hyper-V, Virtual Machines, NAS, SAN Event
Logs, and RAID.
• Configured VPN (Site-to-Site) for all branches through SonicWALL.
• Installed SQL Server Developer 2008R2 and Oracle Database 2000 on
server 2008 R2.
• Managed AVAYA PBX system 1608i by adding users, creating and
inserting phone extension numbers.
• Troubleshot event logs on the entire server to maintain optimal
performance.
• Upgraded Windows Server 2008 to 2019 and transferred FSMO roles.
• Responded to unexpected calls during and outside office hours.
• Provided technical support on calls with procedural documents.
• Installed and configured Samsung NVR and CCTV camera monitoring
software.
• Participated in team meetings, shared ideas, and knowledge with the IT
Team.
• Utilized the Helpdesk system to track tickets.

• Configured hardware, devices, and software to set up workstations for
employees.
• Managed the entire network (Servers, Clients, POS, Routers, Switches,
Firewalls, NAS, and Access Points).
• Devised solutions to operational issues related to POS machines and
IDS/Focus.
• Provided on-site technical support for 89 employees.
• Wrote and reviewed tickets for equipment maintenance requests.
• Trained and supported end-users with software, hardware, and
network standards and processes.
• Provided documentation on startup, shutdown, and first-level
troubleshooting of technical processes.
• Built and provided basic end-user troubleshooting and desktop support
on Windows, Linux, and Mac systems.
• Analyzed L1 and L2 issues to identify troubleshooting methods.
• Loaded software, granted permissions, and configured hardware for new
employees.
• Patched software and installed new versions to enhance security and
protect data.
• Determined hardware and network system issues using effective
troubleshooting techniques.

صيانة جميع اجهزة الحاسوب البرمجية والمادية / وتوصيل وتركيب وصيانة الشبكة

الاشراف على كل التقنيين بالاقسام الاخرى في مركز تقنية المعلومات ومتابعة اعمالهم اول بأول
صيانة اجهزة الحواسيب وربط وانشاء الشبكات وصيانتها
تدريب الطلاب في كورسات الحاسوب والبرامج التطبيقية

• Worked in the IT Department providing technical support, network
maintenance, and system administration.