Snr Store Manager
Landmark Group
مجموع سنوات الخبرة :16 years, 5 أشهر
Snr Store Manager -Landmark Group- Dubai UAE (January 2013 till Date)- To Maintain Retail Sales and Operating Profit in Line with company Policy and Procedures
- Monitor and continuously seek to understand the commercial environment local trading patterns competitor activity and market trends that will have an impact on my store
- Recommend Price revisions to ASM and Merchandising Manager
- Provide feedback on slow sellers as well as fast moving to ASM and Merchandising Manager
- Ensure VM guidelines are kept and adhered to at all times
- Interpret and act on operational profit and sales reports generated through sales and improve underperforming areas
- Maintain a high level of store security in terms of assets stocks cash management
- Monitor Sales Performance against last year and budget on a daily and weekly basis and give feedback to managers and staff about where the store is tracking
- Continuous Staff training and development
- Drive Customer Service
- Deal with any customer complaints as well as staff issues
- Also to provide constant staff feedback regarding there performance
Store Manager - Woolworths Johannesburg South Africa (August 2006 - December 2012)
- Managing customer relationship queries inclusive of attending meetings with customers and resolve customer issues and queries.
- Monitoring, meeting and exceeding the performance, targets and progress of the team members in line with the company's business plan, goals and objectives.
- Responsible for providing timely and reliable management information in the form of reports and statistics on a weekly and monthly basis.
- Handling and addressing any enquiries and complaints that may arise with customers and channel to correct process for resolution.
- Profitably overseeing and managing network marketing for the Company.
- Responsible for new business development suggesting viable target clients and industries, sourcing relevant data as necessary.
- Responsible for developing a strong relationship between the company and the customer.
- Responsible for the Human Resources management for the specific store for the company.
- Management of employee relations on a daily basis.
- Responsible for drafting and compiling a comprehensive budget for the store inclusive of sales budgeting.
- Responsible for effective communication of branch profitability and scorecard on a monthly basis to senior management.
- Ensuring compliancy of Policy and Procedures in store.
- Responsible for managing compliance as per audit compliance documents on a regular basis.
- Key role player as chairperson in ER Cases.
- Ensuring that all foods disciplines are in place, monitoring on a daily basis inclusive of TOOS and shelf edge disciplines, price disciplines and planogramme implementation.
- Management of stock and correctly managed by food departmental managers.
- Ensuring compliance to all Operational related issues like OHSA First aiders, inclusive of Government compliance in terms of licenses in the store.
- Responsible for mentoring team members via the integrated performance programme of the company.
- Management of Customer complaints and compliments in store.
- Responsible for negotiating the terms of the sale and close the sale effectively.
- Conducting research to analyse the market and develop an effective plan to maximise profit for the company.
- Responsible for answering questions and advising prospective customers on product related queries.
- Maintaining appropriate discipline within the department, including the implementation of corrective actions as required.
- Responsible for delegating duties and responsibilities, and follow up to ensure that all tasks are completed in a timely manner.
- Leading and mentoring team members by example and set standards for team members in workgroup.
- Responsible for promoting a culture that reflects the company's values, encourages good performance and reward productivity.
- Responsible for providing Mentorship and Coaching for team members with reference to new goals, performance and positive change.
- Reviewing all major deliverables to ensure quality standards and client expectations are met.
- Responsible for reviewing and providing comprehensive feedback on day to day performance.
Earlier Career
- Managing customer relationship queries inclusive of attending meetings with customers and resolve customer issues and queries.
- Monitoring, meeting and exceeding the performance, targets and progress of the team members in line with the company’s business plan, goals and objectives.
- Responsible for providing timely and reliable management information in the form of reports and statistics on a weekly and monthly basis.
- Handling and addressing any enquiries and complaints that may arise with customers and channel to correct process for resolution.
- Profitably overseeing and managing network marketing for the Company.
- Responsible for new business development suggesting viable target clients and industries, sourcing relevant data as necessary.
- Responsible for developing a strong relationship between the company and the customer.
- Responsible for the Human Resources management for the specific store for the company.
- Management of employee relations on a daily basis.
- Responsible for drafting and compiling a comprehensive budget for the store inclusive of sales budgeting.
- Responsible for effective communication of branch profitability and scorecard on a monthly basis to senior management.
- Ensuring compliancy of Policy and Procedures in store.
- Responsible for managing compliance as per audit compliance documents on a regular basis.
- Key role player as chairperson in ER Cases.
- Ensuring that all foods disciplines are in place, monitoring on a daily basis inclusive of TOOS and shelf edge disciplines, price disciplines and planogramme implementation.
- Management of stock and correctly managed by food departmental managers.
- Ensuring compliance to all Operational related issues like OHSA First aiders, inclusive of Government compliance in terms of licenses in the store.
- Responsible for mentoring team members via the integrated performance programme of the company.
- Management of Customer complaints and compliments in store.
- Responsible for negotiating the terms of the sale and close the sale effectively.
- Conducting research to analyse the market and develop an effective plan to maximise profit for the company.
- Responsible for answering questions and advising prospective customers on product related queries.
- Maintaining appropriate discipline within the department, including the implementation of corrective actions as required.
- Responsible for delegating duties and responsibilities, and follow up to ensure that all tasks are completed in a timely manner.
- Leading and mentoring team members by example and set standards for team members in workgroup.
- Responsible for promoting a culture that reflects the company’s values, encourages good performance and reward productivity.
- Responsible for providing Mentorship and Coaching for team members with reference to new goals, performance and positive change.
- Reviewing all major deliverables to ensure quality standards and client expectations are met.
- Responsible for reviewing and providing comprehensive feedback on day to day performance.
Food Department Manager - Woolworths Fourways Town square honeydew Northcliff South Africa (September 2002 - July 2006)
• Tasks included stock management, the management of weekly department budgets, and operations filing. In addition I handled all paper work relating to food.
• I was responsible for investigating and chairing industrial relations cases, and I was a member of the communication forum and shrinkage committee.
• My portfolio included human resources management, staff scheduling, and compliance in our interactive area.
• I controlled both EM and EOD teams, handled receiving, and IBTS.
• During this period, I managed the cellular department, confectionary, photographic section, sound department, and the interactive section.
• In addition to stock management, I was responsible for IBTS, whilst managing sales as per the budget.
Entertainment Manager - CNA Cretsa South Africa (January 1999 - January 2002)• During this period, I managed the cellular department, confectionary, photographic section, sound department, and the interactive section.
• In addition to stock management, I was responsible for IBTS, whilst managing sales as per the budget.
Interactive Assistant - CNA Cresta South Africa (January 1997 - January 1999)
Department Sales Target to be met
Tagging Stock
Sales
Customer Serivice
Cashering
Business Leadership Programme - OIM South Africa (2007) Computer and Software Knowledge - Microsoft Word - Microsoft Excel - Microsoft PowerPoint - Sims - Matra - Staff Planner - PeopleSoft
Formal Education and Certificates National Diploma in Retails Business Management - Witwatersrand Technikon Johannesburg South Africa (1997)
Senior Certificate - Rand Park High School Rand Park Ridge South Africa (1994) Subjects: English, Afrikaans, Accounting, Geography, Mathematics, Business Economics Currently Studying Internet Marketing and Applied Business Economics From UCT Training Courses Completed