elvie bermoy, Waitress

elvie bermoy

Waitress

Food and Beverage

Location
United Arab Emirates
Education
Diploma, System Design and Programming
Experience
15 years, 5 Months

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Work Experience

Total years of experience :15 years, 5 Months

Waitress at Food and Beverage
  • United Arab Emirates - Dubai
  • My current job since June 2014

The Address Downtown Dubai Hotel & Resorts
Deliver excellent customer service at all times
Telephone skills in answering incoming and outgoing calls
Greet the guest with a warm welcome as they arrive and escorting them personally
Familiar and excellent with all cash, room charge, credit card and any discounted payment procedures
Ability to handle difficult customers and tactful manner
Experience in working under pressure and keeping calm
Closing checks in the POS system, splitting and transferring tables, settling checks as cash, room charge, credit card or city ledger

Head Waitress at AL ARZAL RESTAURANT
  • United Arab Emirates
  • May 2012 to March 2012

Greet the guest with a sincere smile as they arrive and assisting them to their table
Giving out Ala-Cart menus and taking orders for food and beverage
Inform guests with daily specials and promotions
Serving food and beverage.
Dealing with bill payments.
Making sure tables are clean and tidy.

Demonstrator at Nayomi
  • September 2009 to March 2011

Demonstrate or explain products, methods, or services to persuade customers to purchase products
Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products
Keep areas neat while working and return items to correct locations in following demonstrations.
Record and report demonstration- related information, such as the number of questions asked by the customers or the number of coupons distributed
Sell products being promoted and keep records of sales.
Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
Suggest specific product purchase to meet customers’ needs.
Work as part of a team of demonstrators to accommodate large crowds.
Recommend product or service improvements to employers.

Administration
  • August 2001 to June 2005

Surigao Internet Marketing- PHILIPPINES
Process of researching, writing, gathering, organizing and editing information for publication on websites.

Do some web content on the site that consist of prose, graphics, pictures, recordings, movies or other digital assets that could be distributed by a hypertext transfer protocol server, and viewed by a web browser.

Establishes Web system specifications by analyzing access, information, and security requirements; designing system infrastructure.

Education

Diploma, System Design and Programming
  • at AMA COMPUTER LEARNING INSTITUTE
  • March 2003

Specialties & Skills

Customer Engagement
Web Content
Services Sales
Microsoft Office
Customer Service Skills
CLOSING
CUSTOMER SERVICE
EDITING
FOLLETO DE DISEÑO
GRAPHICAL USER INTERFACE
INTERNET MARKETING
MICROSOFT ACCESS

Languages

English
Expert

Training and Certifications

Customer Service training (Training)
Training Institute:
The Address Downtown Hotel
Duration:
60 hours
Sales Serviced Residence (Training)
Training Institute:
The Address Downtown Hotel
Duration:
200 hours