Elvira Mascarenhas, Manager - Learning and Development

Elvira Mascarenhas

Manager - Learning and Development

[24]7 Inc

Location
United Arab Emirates - Sharjah
Education
Master's degree, English
Experience
18 years, 4 Months

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Work Experience

Total years of experience :18 years, 4 Months

Manager - Learning and Development at [24]7 Inc
  • India - Bengaluru
  • My current job since December 2006

Responsible for team of 11 process trainers and end ot end client application training. Ensuring client SLAs are met and exceeded. Also enhancing Sales and Customer Service skills of the trainees.

PGD - Human Resource Management - K.S.O.U at K.S.O.U
  • India
  • January 2006 to December 2006

⇨ PGD - Human Resource Management - K.S.O.U., Mysore - 2006

Education

Master's degree, English
  • at Karnataka State Open University
  • July 2005

Achieved first class in MA-English Literature with 6th Rank in the university Also achieved first class in PGD-HRM from K.S.O.U in 2006

High school or equivalent,
  • at Canara Engg College / SVS College

Canara Engg College / SVS College

Specialties & Skills

Staff Training
Online Travel
People Management
Customer Service
OPERATIONS
PROCESS IMPROVEMENTS
TRAINING
Coaching for Performance
Sales and Customer Service Training
People Management

Languages

Marathi
Beginner
Kannada
Beginner
English
Expert
Hindi
Expert

Hobbies

  • Reading, Travel, Painting