Customer Relationship Manager
Eagle Hunters Security Services LLC
مجموع سنوات الخبرة :17 years, 4 أشهر
• Being a single professional point of contact for all companies. • To work with the marketing staff to maintain a customer-focused attitude with a focus on activities that create lifetime customers. • Responsible for maintaining long-term, post-sales relationships with existing customers across a wide selection of companies and industries, in order to maximize growth of client portfolios. • Responsible for the recruitment and selection of manpower as per the client’s needs ( Security Personnel, Casual Cleaners, Kitchen Stewards, Pool Attendants, Life Guards, Laundry Attendants) • Responsible for the deployment of manpower and conduct checks at locations to ensure that the manpower provided was delivered as required. • Conduct daily visits to client’s sites and to directly liaison with site supervisors to ensure smooth running of operations.
• Conduct visits at Labor accommodations. Liaison with the clients and Camp Supervisors for coordination of attendance records, for purpose of salaries as well as preparations of invoices for clients. • Payment recovery and follow up with clients for the services rendered.
• Achieve sales target through acquisitions of quality business and good customer service. • Build and develop long-term relationships with clients, in order to provide a high level of quality service. • Maximize sales opportunity. • Identifying prospective potential customers based on the market. • Processing, vetting and collecting all data and documentation for processing credit. • Identify new business opportunities. • Provide efficient, professional, personalized and timely customer service with regards to financial advice, guidance and solutions based on individual customer needs. • Ensure leads are actioned on a daily basis. • Meet internal deadlines. • Effective and prompt service delivery regarding customers queries and complains. • Monitor the sales activity on a regular basis and take action when required. • Ensure compliance with audit recommendation, local laws and anti-money laundering authorities.
Emirates 2010 - Date
Mumbai, India
Senior Customer Service Executive
RESPONSIBILITIES
• Provide excellent Customer Service to Customers and Travel Agents over the telephone and via email.
• Provide all aspects of Airline information with regards to Reservation, Fares and all subsidiary Travel
Requirements and products of the Emirates Brand.
• Provide feedback to enhance the level of Customer satisfaction.
• Resolving conflict and complaint handling so as to retain Customer loyalty
• Meet and exceed revenue sales targets
• Handing confidential data
• Deputising for the supervisor in their absence.
• Mentoring new joinees on the various system updates.
2007 - 2010
D.N.G Real Estate
Goa, India
Project and Sales Supervisor
RESPONSIBILITIES
• Liaised Government and Municipal departments for approval of building licenses and architectural drawings
• Liaised with architects and contractors' to ensure projects are carried out within guidelines and plans and within given time frames.
• Raising purchase orders for construction materials.
• Handling supplier payments.
• Generating sales for various projects.
Splash (Landmark Group) 2006 - 2007
Dubai, U.A.E.
Store Manager
RESPONSIBILITIES
• Managed and handled all aspects of running a multi brand store.
• Ensured a high level of customer satisfaction.
• Implemented process improvements for the smooth and efficient running of the store.
• Achieved and exceeded monthly sales targets.
• Generated daily, weekly and monthly reports.
• Conducted market research on competitors.
Sea Castle Hotel 2003 - 2006
Goa, India
Manager
RESPONSIBILITIES
• Complete administrative running of the hotel.
• Providing accurate information in a timely manner to assist frontline staff and staff in all areas.
• Assisted guests and addressed any issues if they arose.
• Liaised with Travel Agents and Tour Operators with regards to sales and ensuring full occupancy of the hotel.
• Ensured smooth running of the hotel.
DNATA 1999 - 2002
Dubai, U.A.E.
Check-In-Agent
RESPONSIBILITIES
• Facilitated check-in and boarding of passengers • Worked within the framework of local Aviation, as per ISO9001 service standards. Government and Security agencies.
• Identified passenger needs and provided
solutions for the same within company
guidelines.
• Conducted strict documents checks as per
IATA.
• Implemented the Standard Operating
Procedures laid down by the department and airline.
Trainings
• Customer Service • Handling Confidential Data
• Service Delivery • Airport Operations
• Contact Centre • Store Handling
• Business Rewards • Visual Merchandising
• Ticketing and Reservations • Customer Care Awareness
• Emergency and Crisis Management
Bachelor of Arts - English and Psychology Major University o Mumbai, India