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elyssar Zouein, Head of Sales and Stock Department

elyssar Zouein

Head of Sales and Stock Department ·Saad Commercial and Industrial Group (SCI group)

Lebanon

Bachelor's degree, Marketing and Management

Work experience

Total years of experience: 15 years, 9 months

Head of Sales and Stock Department

March 2018 - Present

Saad Commercial and Industrial Group (SCI group)

Beirut, Lebanon

March 2018 - Present

- Handling the processing of all orders with accuracy and timeliness via whatsapp, phone call or mail.
- Act as the primary customer service contact for clients who have questions regarding products (prices, availability…) and their accounts.
- Issue invoices, purchase orders, receipts and update statement of accounts.
- Responding to complaints from customers and give after sales support when needed.
- Monitoring accounts to identify overdue payments.
- Contact clients to ask about their overdue payments.
- Report on collection activity and accounts receivables status.
- Monitor stock levels, analyze data and place orders as needed.
- Maintain updated records of received products and their prices.
- Collaborate and communicate with warehouse employees and other staff about current stock and potential issues to ensure business goals are met.
- Coordinate regular inventory audits.
- Identifying, analyzing and addressing gaps in inventory processes.
- Report to upper management on stock levels, inventory activities, variances, issues …

Company industry:
Heavy Industry & Metallurgy
Job role:
Accounting and Auditing

Senior Stock Controller and Account Receivable

January 2015 - October 2017

Lebanese Roasting Group + Automatic Brewers (LRG Castania - Barista)

Beirut, Lebanon

January 2015 - October 2017

Same tasks as stock controller also:
- Issue commercial invoices for export
- Issue sales report and prepare credit notes as per contract with business partner
- Audit invoices, aging and inventories issued by controllers
- Analyze production cost variance, report their causes and make the necessary adjustment.
- Organize a specific department by identifying obstacles and implement new work approach and procedures.
- Train new employees and follow up their progression

Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Stock Controller and Account Receivables

December 2010 - December 2014

Lebanese Roasting Group (LRG Castania)

Beirut, Lebanon

December 2010 - December 2014

- Issue and control invoices for local market
- Perform month-end closing
- Monitor customer account details: new customers, credit limits, non-payments, delayed payments and other irregularities
- Review AR aging to ensure compliance
- Perform account reconciliations
- Paper work procedures of "Café Daniel" production
- Monitor physical inventory and compare it with the system's doing the necessary control and adjustments

Company industry:
Food & Beverage Production
Job role:
Accounting and Auditing

Accountant

August 2010 - November 2010

TB Steel Zouk Mosbeh

August 2010 - November 2010

Receive supplier's invoices and issue client's invoices.
- Prepare payments and follow up receivables.
- Prepare salaries.

Job role:
Accounting and Auditing

Cashier

April 2010 - June 2010

April 2010 - June 2010

Receive payment by cash, check or credit cards.
- Issue receipts, refunds due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Receive stock from main warehouse and send requested stock to other branches.




Trainings
ISO Awareness Session 2017

Job role:
Accounting and Auditing

Education

Institut of Tourism

July 2010

July 2010

Bachelor's degree, Marketing and Management

Lebanon

GPA (rating): Satisfactory

GPA (rating): Satisfactory

:

Skills

Organizational Skills
Expert
Organizational Skills
Expert
Stress Management
Expert
Stress Management
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Time management skills
Expert
Time management skills
Expert
Communication Skills
Expert
Communication Skills
Expert
CREDIT
Expert
CREDIT
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
SED
Expert
SED
Expert
ACCOUNTS RECEIVABLE
Expert
ACCOUNTS RECEIVABLE
Expert
APPROACH
Expert
APPROACH
Expert
AR
Expert
AR
Expert
ASK
Expert
ASK
Expert
CLOSING
Expert
CLOSING
Expert
CONTROL
Expert
CONTROL
Expert
Organizational Skills
Expert
Organizational Skills
Expert
Stress Management
Expert
Stress Management
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Time management skills
Expert
Time management skills
Expert
Communication Skills
Expert
Communication Skills
Expert

Languages

Arabic
Expert
English
Expert
French
Expert