elyssar Zouein

- Handling the processing of all orders with accuracy and timeliness via whatsapp, phone call or mail.
- Act as the primary customer service contact for clients who have questions regarding products (prices, availability…) and their accounts.
- Issue invoices, purchase orders, receipts and update statement of accounts.
- Responding to complaints from customers and give after sales support when needed.
- Monitoring accounts to identify overdue payments.
- Contact clients to ask about their overdue payments.
- Report on collection activity and accounts receivables status.
- Monitor stock levels, analyze data and place orders as needed.
- Maintain updated records of received products and their prices.
- Collaborate and communicate with warehouse employees and other staff about current stock and potential issues to ensure business goals are met.
- Coordinate regular inventory audits.
- Identifying, analyzing and addressing gaps in inventory processes.
- Report to upper management on stock levels, inventory activities, variances, issues …

Same tasks as stock controller also:
- Issue commercial invoices for export
- Issue sales report and prepare credit notes as per contract with business partner
- Audit invoices, aging and inventories issued by controllers
- Analyze production cost variance, report their causes and make the necessary adjustment.
- Organize a specific department by identifying obstacles and implement new work approach and procedures.
- Train new employees and follow up their progression

- Issue and control invoices for local market
- Perform month-end closing
- Monitor customer account details: new customers, credit limits, non-payments, delayed payments and other irregularities
- Review AR aging to ensure compliance
- Perform account reconciliations
- Paper work procedures of "Café Daniel" production
- Monitor physical inventory and compare it with the system's doing the necessary control and adjustments

Receive supplier's invoices and issue client's invoices.
- Prepare payments and follow up receivables.
- Prepare salaries.

Receive payment by cash, check or credit cards.
- Issue receipts, refunds due to customers.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Receive stock from main warehouse and send requested stock to other branches.




Trainings
ISO Awareness Session 2017