Computer Engineer
Madaba Mun
مجموع سنوات الخبرة :14 years, 7 أشهر
Different schools, Jordan. (My work is teaching computer science material):
Include: • Teaching the solid material from 7'th to 10'th grade also computer lab supervisor, network, and computer maintenance. vendors contact and connection for new proposals.
To deal directly with the employees or customers who have technical issues like forgotten passwords, viruses or email issues.
Responsible for installing and configuring computer systems and related software. Also needed to diagnose and solve hardware or software faults.
To help in the compilation and maintenance of an accurate record of hardware and software.
Accountable for providing technical support to requests over the telephone and email for all PC hardware, software and associated peripherals.
I should maintain a log to support calls and document their results to aid in the solution of common queries.
Responsible for maintaining and upgrading the existing PCs and peripherals as directed by the Team Leader. And I’m needed to install new connections and carry out routine procedures. I should also regularly conduct electrical safety checks on computer equipment.
Actively help agents (customer care representatives) to develop their skills and knowledge by making them participate in appropriate training activities
To deal directly with the employees or customers who have technical issues like forgotten passwords, viruses or email issues.
Responsible for installing and configuring computer systems and related software. Also needed to diagnose and solve hardware or software faults.
To help in the compilation and maintenance of an accurate record of hardware and software.
Accountable for providing technical support to requests over the telephone and email for all PC hardware, software and associated peripherals.
I should maintain a log to support calls and document their results to aid in the solution of common queries.
Responsible to maintain and upgrade the existing PCs and peripherals as directed by the Team Leader. And I’m needed to install new connections and carry out routine procedures. I should also regularly conduct electrical safety checks on computer equipment.
Actively help agents (customer care representatives) to develop their skills and knowledge by making them participate in appropriate training activities
• August 2010 to October 2013, 3 years of experience at Umniah Mobile Company, Jordan. I have worked as NGN Core Network Engineer as a part of Core Network Engineering.
My NGN Core Network Engineer responsibilities during that period were as followed: • Operate, implement and troubleshoot NGN LMTs, Soft Switch, Media Gateway, IGWB databases.
• Building, configuring, and managing customer's trunks with NGN either SIP trunks or TDM trunks.
• Managing TDM trunks, utilizations, terminations or rebuilding, E1s monitoring, expansion projects.
• Operate and manage VoIP trunks, either SIP or H323 such creation of new trunk, testing connection, finalizing with billing rating and channels restriction.
• Responsible for system backups and restore.
• Manage & operate voice service either by VoIP or TDM trunks.
• Hardware installation, support and troubleshoot servers hardware incorporate with NGN vendor (Huawei)
• First line support handling customer's enquiries, change configuration, support issues over phone, using the service desk system and based on the defined SLA.
• Monitoring customers network, systems and security devices.
• Proactive network monitoring of alarms and traps.
• Working to achieve fault resolution with the defined SLA.
• Escalation of faults/outages based on the operation procedures.
• Corrective actions to restore services
• Analyzing system and network performance using monitoring and collected data.
• Reporting and documentations.
• Report and analyze KPI's for international traffic flow per destination or trunk.
• Attract potential customers by answering product and service questions, suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Teaching and putting detailed weekly plan for solid materials of the 2 year Diploma plan including both materials and laboratories for 16 hour /week load + additional hours.
• Supervising of the laboratories that I have taught, also projects for graduated students.
Different schools, Jordan. (My work was Teaching computer science material):
Included: • Teaching the solid material from 7'th to 10'th grade also computer lab supervisor, network and computer maintenance.
Certification name: Introduction to HTML5 Certification authority: Coursera License number: ZCFE69BEWFQF Time period - From May 2017 Time period - To: (blank - toggle the checkbox for This certification does not expire) Certification URL: https://www.coursera.org/account/accomplishments/verify/ZCFE69BEWFQF
• Mutah University- Al Karak- Jordan. Bachelor of Electronic Computer Engineering, 2006. GPA: Good rating.
• Jordanian Scientific Tawjehi Certificate, 2001 Grade score: 91.7%.