Sales Executive
Emirates NBD
Total years of experience :20 years, 7 Months
1. Increasing the sales volume by Building strong relationship with the showrooms,
2. Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans,
3. Handle customer complaints and take appropriate action to resolve them.
4. Cross selling of various bank products - limits and facilities after proper analysis of customers required
5. Coordinating and Liaoning with various departments and branches to insure that they take adequate steps in delivering the appreciate service standards to our customers
1. Increasing the sales volume of the bank by new customers,
2. Responsible of training & coaching new sales person,
3. Handle effectively difficult customers by providing alternatives, empowerment and solutions in case of having and problem.
1. Leading team member of five persons & manage them to expand market share & achieve company's goals,
2. Had some exposure to the operation in printing & advertising field to follow up and ensure with quality control team the best result to exceed our client’s expectations,
3. Increasing the sales volume of the company in terms of new & existing clients,
4. Preparing all reports related to the current & expected business status for further necessary review/discussion and approval from senior management,
5. Successfully completed annual agreement bulk deals with Multinational Organizations such as :
• Citibank,
• Toyota Egypt,
• Avon Cosmetics.
1. Performs financial and service transactions for all customers (deposits, withdrawals, draft issuance, certified checks issuance, cashing checks, FX transactions & POS transactions) in an efficient and professional way,
2. Describe and/or demonstrate the use of all distribution channels (ATMs, Citiphone, Citibank on-line),
3. Ensures the safety and soundness of customer’s and Citibank’s assets,
4. Responsible for control and operating issues,
5. Actively delivers a superior customers experience,
6. Good experience in detecting any faked note/fraud case in early stage.
1. Responsible of all Authorization cases,
2. Responsible of training &coaching new officers,
3. Handling the Shift problems as a Shift Leader,
4. Handle effectively difficult customers’ complaints by providing alternatives, empowerment and solutions,
5. Handling fraud Early Warning Services,
6. Handling CitiGold customers & Vodafone payments.
1.Customer Service Unit is the link between Citibank departments and the customers,
2.It’s also the bank main money generating unit as the officer has-Full access to all banking operations,
3.Immediate response to customer’s inquiries and Provide customer service and perform financial transaction to all customers,
4.Cross sell all the bank products (insurance policies / loan /car loan).
1. To meet targets for the sale of vehicles, accessories and associated warranty, finance and insurance products whilst securing profits acceptable to the Company,
2. Explaining vehicle features, controls, accessories and benefits to customers,
3. Arranging for vehicles to be delivered to customers on time,
4.Determine each customer’s vehicle needs by asking questions and listening,
5.Understand the terminology of the automobile business and keep abreast of technological changes in the product,
6.Introduce customers to service department personnel to emphasize to them the quality and efficiency of service repairs and maintenance available in the dealership’s service department.