Marketing Director
Pro-Marketing Agency
Total years of experience :14 years, 2 Months
UAE Phone: +971-52-5179729
pro-marketing-agency.com
linkedin.com/in/emad-hafez-1ab2762b1/
• Developing and implementing strategic marketing plans to achieve business objectives.
• Leading and overseeing the execution of marketing programs across various channels, segments and social media platforms.
• Analyzing customer insights, market trends, and best practices to formulate successful marketing strategies.
• Conducting analytics reporting to extract key insights for future campaign development and go-to-market strategies.
• Collaborating with internal teams like email, performance marketing, and web teams to design and evolve lead-nurturing tactics.
• Managing content and updates for customer touchpoints, establishing budget guidelines, participating in events, and providing sales support.
• Gathering customer and market insights to enhance outreach strategies, increase conversions, and generate qualified leads.
• Identifying the effectiveness of current marketing initiatives through tracking and analysis, optimizing strategies accordingly.
• Presenting ideas and deliverables to internal and external teams, and communicating with senior leaders about marketing programs, strategies, and budgets.
• Management of KPIs, CRM, team leadership, and marketing automation and research.
• Prepare an overall work plan with senior management, coordination and ensure it comprehensiveness of all operational activities.
• Research market trends and analyze competitor performance to develop effective sales strategies for country.
• Working by marketing ways to develop demand generation activities and ensuring 100% follow up of all leads and suspects created from these activities by salespeople in the team.
• Ensure the proper performance and supervision over the consistency and correction of operational activities in different departments.
• Organize proper logistics procedures and communications and ensure information flow among all departments in order to fulfill company objectives.
• Managing sales department in both divisions, wholesale and retail.
• Managing points of sales department (Showrooms) in all of its logistics, administrative and marketing details.
• Managing local procurement department in all of its details and working on obtaining the best offers and specifications.
• Perform studies and discussion with senior management regarding imported goods’ prices, then costing of goods which approved it.
• Coordination with the senior management to ensure the availability and continuously flow of imported goods to the intended parties.
• Determine and control price list in local markets in accordance with business and competitions requirements, and publish it to the intended parties.
• Continuance market and competition studies to make proper decisions in accordance with the business environment’s changes.
• Perform market research for new emerging goods which contribute to business development.
• Perform direct follow up over customer suggestions and complaints for all locations and regions in order to keep a high level of customer satisfaction and long-term retention.
• Prepare financial and operational periodic reports for senior management attention to keep them up to date for company performance and business variables.
• Perform supervision over the new comer’s recruitment and training of company policies and procedures.
• Perform supervision over building and training current employees in consistent with business environment’s changes.
• Resolving internal and external conflicts of business through the best of appropriate methods
• Assisting customer service staff in managing customer inquiries and complaints.
• Monitoring performance of customer service staff.
Prepare an overall work plan with senior management, coordination and ensure it comprehensiveness of all operational activities
• Ensure the proper performance and supervision over the consistency and correction of operational activities in different departments
• Organize proper logistics procedures and communications and ensure information flow among all departments in order to fulfill company objectives
• Managing sales department in both divisions, wholesale and retail
• Managing points of sales department in all of its logistics, financial, administrative and marketing details
• Managing local procurement department in all of its details and working on obtaining the best offers and specifications
• Perform studies and discussion with senior management regarding imported goods’ prices, then costing of goods which approved it
• Coordination with the senior management to ensure the availability and continuously flow of imported goods to the intended parties
• Determine and control price list in local markets in accordance with business and competitions requirements, and publish it to the intended parties
• Continuance market and competition studies to make proper decisions in accordance with the business environment’s changes
• Perform market research for new emerging goods which contribute to business development
• Perform direct follow up over customer suggestions and complaints for all locations and regions in order to keep a high level of customer satisfaction and long-term retention
• Prepare financial and operational periodic reports for senior management attention to keep them up to date for company performance and business variables
• Perform supervision over the new comers recruitment and training of company policies and procedures
• Perform supervision over building and training current employees in consistent with business environment’s changes
• Resolving internal and external conflicts of business through the best of appropriate methods
Faculty of Economic / Bachelor Degree in Accounting and Management
