Total Years of Experience: 31 Years, 0 Months
July 2022
To November 2022
F&B Operation Manager
at HSK Hospitality - Wood House Restaurant
Location :
United Arab Emirates - Abu Dhabi
December 2020
To July 2022
RGM -Assistant Operation Manager
at CBRS GROUP - Farmers Bistro Restaurant
Location :
United Arab Emirates
January 2018
To November 2018
Assistant Operation Manager
at STAR CORPORATION
Location :
United Arab Emirates
Manage front of house restaurant operations for these both high-volume restaurants.
* Take the role as leaders in providing excellent customer service, directing the culinary
Department of the restaurant and achieving the sales objective of the company.
*Oversee employee relations encompassing staff recruitment, training and performance
Evaluation
* Report directly to Corporate, and communicate with regional area locations.
* Ensure the integrity of restaurant operations through excellence in customer relations.
* Motivating staff in the form of appraisals, employee of the month awards, promotions,
Incentives and outdoor picnics when they get dry days.
* Maintain, encourage and possess “ownership mentality”
*Effectively manage employee turnover. Provide a positive working environment and
Handle employee issues appropriately and in a timely manner.
*Scheduling a front of house staff up to 40 members FOH & BOH.
*Effectively lead and motivate employees through implementation of in-house training
And incentive plans, resulting in increased productivity levels and employee Satisfaction.
* Take the role as leaders in providing excellent customer service, directing the culinary
Department of the restaurant and achieving the sales objective of the company.
*Oversee employee relations encompassing staff recruitment, training and performance
Evaluation
* Report directly to Corporate, and communicate with regional area locations.
* Ensure the integrity of restaurant operations through excellence in customer relations.
* Motivating staff in the form of appraisals, employee of the month awards, promotions,
Incentives and outdoor picnics when they get dry days.
* Maintain, encourage and possess “ownership mentality”
*Effectively manage employee turnover. Provide a positive working environment and
Handle employee issues appropriately and in a timely manner.
*Scheduling a front of house staff up to 40 members FOH & BOH.
*Effectively lead and motivate employees through implementation of in-house training
And incentive plans, resulting in increased productivity levels and employee Satisfaction.
January 2016
To September 2017
RESTAURANT GENERAL MANAGER - Acting Operation Manager
at INDEPENDENT FOOD COMPANY
Location :
United Arab Emirates - Dubai
Oversee entire operation of all F&B departments, in charge of a head count of 262 team member
And a half million AED Monthly sales each outlet.
* Conduct operational budgets with monthly P&L analysis and monitoring.
* Setting Monthly staff targets and motivational pushes to allow them to perform their
Level best.
* Create new revenue opportunities, setting up a string catering drive, rising
Business operations by 25%
* Handling the day to day F&B operations, Monitor and improve customer
Satisfaction levels same outlet level to increase retention
* Responsible for cost controlling on the entire F&B department, Bringing food and
Professional
Experience
Beverage cost and wage budgets under check.
* Hiring, training & appraisals of entire team.
* Liaise with marketing functions to optimize restaurant offering.
And a half million AED Monthly sales each outlet.
* Conduct operational budgets with monthly P&L analysis and monitoring.
* Setting Monthly staff targets and motivational pushes to allow them to perform their
Level best.
* Create new revenue opportunities, setting up a string catering drive, rising
Business operations by 25%
* Handling the day to day F&B operations, Monitor and improve customer
Satisfaction levels same outlet level to increase retention
* Responsible for cost controlling on the entire F&B department, Bringing food and
Professional
Experience
Beverage cost and wage budgets under check.
* Hiring, training & appraisals of entire team.
* Liaise with marketing functions to optimize restaurant offering.
February 2013
To October 2016
SENIOR MANAGER
at The Cheese Cake Factory - AL SHAYA
Location :
United Arab Emirates - Dubai
Manage front of house restaurant operations for this high-volume restaurant.
* Take the role as leaders in providing excellent customer service, directing the culinary
Department of the restaurant and achieving the sales objective of the company.
* Scheduling a front of house staff up to 170 members, entire restaurant crew is 340
Working staff.
* Oversee employee relations encompassing staff recruitment, training and performance
Evaluation.
* Effectively lead and motivate employees through implementation of in-house training
And incentive plans, resulting in increased productivity levels and employee
Satisfaction.
* Report directly to Corporate, and communicate with regional area locations.
* Ensure the integrity of restaurant operations through excellence in customer relations.
* Motivating staff in the form of appraisals, employee of the month awards, promotions,
Incentives and outdoor picnics when they get public holidays or dry days.
* Maintain, encourage and possess “ownership mentality”.
* Effectively manage employee turnover. Provide a positive working environment and
Handle employee issues appropriately and in a timely manner.
* Take the role as leaders in providing excellent customer service, directing the culinary
Department of the restaurant and achieving the sales objective of the company.
* Scheduling a front of house staff up to 170 members, entire restaurant crew is 340
Working staff.
* Oversee employee relations encompassing staff recruitment, training and performance
Evaluation.
* Effectively lead and motivate employees through implementation of in-house training
And incentive plans, resulting in increased productivity levels and employee
Satisfaction.
* Report directly to Corporate, and communicate with regional area locations.
* Ensure the integrity of restaurant operations through excellence in customer relations.
* Motivating staff in the form of appraisals, employee of the month awards, promotions,
Incentives and outdoor picnics when they get public holidays or dry days.
* Maintain, encourage and possess “ownership mentality”.
* Effectively manage employee turnover. Provide a positive working environment and
Handle employee issues appropriately and in a timely manner.
March 2006
To September 2013
RESTAURANT GENERAL MANAGER
at KUWAIT FOOD COMPANY (AMERICANA)
Location :
United Arab Emirates
Manage front house/back house restaurant operations for this high-volume restaurant.
* Direct efficient guest flow through participative shift management, scheduling a full
* working staff of up to fifty crew members including servers, bus persons, Store keepers,
* Kitchen staff, hosts/hostesses and bartenders.
* Oversee employee relations encompassing staff recruitment, training and performance
* evaluation
* Prepare attendance for managers, supervisors and 45 staff.
* Handle monthly inventory and vendor relations to ensure the timely and cost-effective
* Purchasing of food, beverages and small wares.
* Effectively lead and motivate employees through implementation of in-house training
* And incentive plans, resulting in increased productivity levels and employee satisfaction.
* Prepare and track sales budgets, consistently meeting a monthly sales volume of AED
* 1, 100, 000.
* Hold P&L accountability; manage sales analysis, forecasting, and reporting activities.
* Direct efficient guest flow through participative shift management, scheduling a full
* working staff of up to fifty crew members including servers, bus persons, Store keepers,
* Kitchen staff, hosts/hostesses and bartenders.
* Oversee employee relations encompassing staff recruitment, training and performance
* evaluation
* Prepare attendance for managers, supervisors and 45 staff.
* Handle monthly inventory and vendor relations to ensure the timely and cost-effective
* Purchasing of food, beverages and small wares.
* Effectively lead and motivate employees through implementation of in-house training
* And incentive plans, resulting in increased productivity levels and employee satisfaction.
* Prepare and track sales budgets, consistently meeting a monthly sales volume of AED
* 1, 100, 000.
* Hold P&L accountability; manage sales analysis, forecasting, and reporting activities.
February 2004
To January 2005
RESTAURANT MANAGER
at INTERCONTINENTAL HOTEL
Location :
Egypt
January 2002
To January 2004
ASST. Restaurant Manager
at Applebee's Restaurant
Location :
Qatar - Doha
March 1997
To January 2000
Waiter & Trainer
at TGI Fridays - FKUWAIT FOOD COMPANY
Location :
United Arab Emirates
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