Government Service Center Supervisor
Ministry of Digital Economy and Entrepreneurship
Total years of experience :11 years, 3 Months
● Develop organizational direction for cross-center partnerships and delivery of services.
● Develop strategic long-term plans to improve the quality of learning environments.
● lead cross-center partnerships to enhance initiatives and programs.
● lead the implementation of recruitment strategies.
● Day-to-day management of the office and implementation of works as per plans
● Establish new or revised policies, procedures, and standards.
● Establish processes to improve performance and programs.
● Lead development of center programs.
● Set the center's Key Performance Indicators (KPIs).
● Manage staff performance.
● Oversee staff development, training, and mentorship programs.
● Prepare annual and monthly work plans and budget plans.
● Report statistics to the relevant agencies.
● Review manpower plans for approval.
● Set the center's directions for engagement with beneficiary (families, community, and other stakeholders).
Daily reports on the work of payment, purchase and expenses movements.
●Invoices grouped and sorted.
●Technical repair faults in hardware and software.
● Day-to-day management of the office and implementation of activities as per plans
● Enhancing partnerships and efficient communication.
● Acting as a liaison officer for the organization in the local community, increasing direct communication with young men and women in the region and strengthening partnerships with the private sector and official institutions present in the region.
● Program implementation and representation.
● Representing the organization in various meetings, events, and activities at the regional level.
● Follow up administrative and logistical matters for the Foundation office in the region.
● Achievement and implementation of the strategy and objectives of the specified annual program. Preparing an annual work plan, coordinating the preparation and implementation of monthly events, providing the organization with periodic reports (weekly, monthly, quarterly reports), and preparing
● Submit proposals for independent programs, events, and activities, in cooperation with the initiatives of the Crown Prince Foundation, according to their compatibility with the needs of the community in the work areas.
● Keeping the administration (main office) informed of the events and activities in the field and submitting periodic reports on meetings and meetings and the needs of young men and women in the work areas.
● Presenting proposals to the Foundation to create strategic partnerships, events, and activities that contribute to strengthening and expanding the work and presence of the Foundation and its initiatives in the governorates in a manner that meets the needs of the local community in line with the goals and axes of the Foundation's work
● Continuous coordination with the media and communication department in the Foundation and providing them with the documents and data required to document activities, achievements, and success cats
● Developing and adhering to a departmental plan, and being able to achieve the goals set in the plans.
● Ensure high-quality implementation of the cash and distribution activities.
● Attending administrative meetings, and assisting with general administrative tasks when requested.
● optimally complete all tasks and provide a good role model for children.
● Protect the children in our care from all forms of mental or physical violence, harm or exploitation, neglect or negligent treatment, maltreatment or exploitation, including sexual exploitation.
● Properly handles all SOS assets including the financial resources of the organization.
● Develop and implement youth programs for holiday and weekend activities. Constellations These programs are entertaining and educational activities and are left to young people to develop their social abilities.
● Prepare budgets at the beginning of each year to support vacation plans.
Ensure high quality implementation of the cash and distribution activities.
●Implement cash distribution activities in line with the approved plan.
●Ensure all protection concerns are met and dealt with during the distribution process including but not limited to protection mainstreaming guidelines.
●Attend all relevant cluster meetings.
●Prepare beneficiary list and registration form and share it with Cash Transfer Agent (CTA).
●Ensure beneficiaries are respected and cared for during distribution activities.
●Prioritize vulnerable cases during distribution and provide needed support.
●Mobilize and training volunteers.
●Supervise assessments and post distribution monitoring.
●Deal with complaints or issue related to cash distribution through distribution hotline
●Manage conflicts when they arise and possible solutions.
●Report accurately on cash distribution activities and produce relevant information about the project activities and achievements to line manager.
●Prepare cash distribution activities documents to be sent from NICCOD and report to party in concerned - governmental institution, cluster focal point, but not limited to
●Ensure proper and safe data storage and training (where/when needed) to volunteers.
●Support the Project Manager by providing strategic and technical inputs into the design and development of new projects and proposals.
●Collect data to aid in proposal developments.
Work with Field Oficer to finalize the detailed implementation plan and the strategic plan as well as implementing interventions.
●Ensure that all activities, are planned eficiently, efectively and are of sustainable impact; based on accepted best practices
●Coordinate with the Community Mobilization Coordinator and Field Oficer and the field partner to identify and oversee the selection of partners and beneficiaries.
●Provision of overall interventions in the CBOs, and ensure that all activities improve access to quality services provided as part of the design of this PIP project.
●Provide technical guidance for Field Oficer to implement all protection and education and livelihood activities relevant to this project.
●Follow up on all project related activities to make sure that all activities improve access to quality services provided as part of the design of this project.
●Ensure tracking of set indicators throughout the implementation cycle and regular reporting on impact, and in coordination with the Field Oficer and the Monitoring, Evaluation and Accountability and learning (MEAL) team, assist partners in developing appropriate strategies for monitoring and evaluating implemented activities.
●Assist Community Mobilization Coordinator and Field Oficer in strengthening national institutions and local partners' capacity to continue to implement project activities beyond the life of the project
●Implement all relevant project thematic activities in the field
●Ensure that activities in VTC are carried out in accordance to the weekly plan and theme.
●Establishing a community committee from the community leaders to help us in deliver our principals and targets through them to the local community.
●Represent Save the Children and the project in relevant coordination meetings with partners.
●Ability and willingness to dramatically change work practices and hours, and work with incoming surge teams, in the event of crisis or emergency.
●Ensure that all activities, are implemented eficiently, efectively and are of sustainable impact; based on accepted best practices
Protection monitoring activities and issues.
●Provide financial assistance to the beneficiaries to resolve the issues of protection
●Preparation for information sessions at the community level for basic and specialized protection services.
●Facilitate follow-up and access to referral services .
●assessment of cases through home visits.
●Continuous communication and action on a regular basis with other NGO`s
●Attend periodic meetings for humanitarian work in Jordan with NGO`s
Detection and referral of cases of protection.
●Follow up the referral and case process.
●Work daily or weekly awareness sessions for children and their families.
●The formation of committees to protect a community consisting of a group of selected cases a meeting.
●Training for community protection committees on subjects protection, (Types of violence, bullying. Education, children's rights, GBV...)
●Team management within duty stations in the absence of the field coordinator.
●Continuous communication on a daily basis with children and their families through field and home visits.
●Continuous coordination with organizations working in the Zaatari refugee camp for any updates concerning work in the camp and work with the kids in particular.
●Perform a variety of community initiatives aimed.
●Provide psychological and social support for children and their families.
Working directly with children aged 6-18 years.
●Helping children in their abilities and skills development in general.
●Innovation and implementation of activities, suitable for children according to their age.
●Develop the capacity of children in the work of community-based initiatives.
●Provide psycho-social support for children.
●Help field coordinator and community mobilizer in the Center management