IT Project Director, ITIL V3 Expert, eTOM, COBIT 5, MSP,PMP, PRINCE 2, TOGAF, MBA, ISO 38500 IT Gov.
N/A
Total years of experience :26 years, 9 Months
Develop the delivery project management capabilities in the region to support the ICT deliveries including NFV, SDN, IT Managed Services, IT Outsourcing, Cloud, and Data Center Solutions. Participate in Pre-sales activities for Data Center Solutions, OpenStack Cloud solutions, Big Data solutions when required.
Etisalat Misr Data Center Migration & Consolidation Project
• Establish & Maintain customer relation on all levels
• Accountable for overall delivery strategy of Data Center Migration & Consolidation including virtualization and Cloud implementation.
• Lead Project Managers as well as Technical directors to deliver according to customer expectation and contract.
• Managing 3rd party vendors that coexist in Etisalat Data Center to execute according the project master plan (EMC, Oracle, IBM, HP, Teradata etc….)
22 countries in scope “Pakistan to Eritrea including Turkey and ME”)
Active member of the CU Leadership Team, maintaining dialogue with business stakeholders and other support units’ leaders. Built relationship with Engagement Practices LT Team with focus on Managed Services. Led IT organization containing IT Managers, IT Operation Managers, and execution staff. Prepared local PABXs to work with Lync Enterprise Voice to drive more cost savings. Managed all IT processes, escalations, demand, and change management programs. Managed an annual budget around 150 Million SEK to support a business of 3-5 Billion SEK.
Notable Achievements
• Awarded as a Key Contributor for Ericsson Business during 2013.
• Managed to leverage the employee engagement and motivation high in hard business times.
• Participated actively in BYOD initiatives globally resulted in better user satisfaction.
• Achieved IT Cost efficiency program in the region resulted in 30% reduction YOY versus 3-13% as a target.
• Managed many relocation and office right sizing projects with ZERO impact to business, below budget and before deadline.
• Drove the new Operating System rollout in countries under responsibility (600+ users) in 9 months without affecting their productivity.
(Egypt, Sudan, South Sudan, Ethiopia, Djibouti, and Eretria).
Liaised between Business Key Stakeholders and central IT teams for IT demands and escalations. Managed an annual budget around 150 Million SEK to serve 1500+ users. Drove FSO IT solution for whole Middle East to decrease the engineers’ hourly rate. Implemented VoIP in Sudan and South Sudan network overcoming embargo and poor infrastructure which contributed for cost savings. Implemented Video conference in Egypt and Sudan to allow quicker business decisions.
Notable Achievements
• Implemented remote working solution while 2011 Egyptian revolution which allowed non-interrupted business outcome.
• Successfully on boarded South Sudan as new Legal entity with all IT-related delivery.
• Managed SAP implementation project in Sudan, Ethiopia and South Sudan and insuring organization readiness.
• Introduced the Telecom Expense Management concept to North East Africa& Middle East to better control voice cost (Innovative way of order fulfillment, billing and cost allocation).
Reports to the MU IT Manager (Egypt, Libya, and Tunisia)
Managed an annual budget of about 100 Million SEK. Managed successfully IT vendors regarding contract, ordering and invoicing issues on countries level, including hosted functions, with extended mandate for operational local matters. Implemented VoIP in Tunisia, Libya, and Egypt overcoming all poor country infrastructures which drove the Intl calls down 50%. Represented the MU in global IT governance, forums for IT delivery plus Transition and Transformation to the new outsourcing contract. Acted as MU IT Manager (04/09 - 09/09) Reporting to the MU CFO with annual budget around 350 Million SEK.
Notable Achievements
• Removed the IT from the top 10 obstacles to do business in the MU and leveraged End users satisfaction from 2.4 to 4.05.
• Modernized all the IT infrastructure transparently to the user for better performance
• Successfully transformed Libya form Embargo-based IT to Ericsson Standard IT Environment.
• Improved the relationship with vendors/partners and central IT teams to allow better and quicker business support.
• Successfully managed the transformation and transition from the old outsourcing contract to the new one without affecting the business (ZERO down time).
(Oil & Services Pioneer Co.)
• Supported IT manager in budget and vendor management.
• Designed, implemented and administered the IT backend systems
• Modernized the IT infrastructure with new designs/systems and equipment to better support the business delivery.
• Developed the IT policies as well as IT working instructions.
The main beneficiary of is the Ministry of Trade and Industry (MTI)
Built the Target IT Technical Architecture that serve the signed-of strategic initiative, the Target Business and Information Architectures. Liaised with the ministry and its 14 affiliated organization to build the as-is state. Built the gap analysis report. Developed the high level guidelines for the proposed solution and migration planning.
• Wrote the Technical Reference Specifications for the tender that will be done to cover the gap analysis in a new assignment
• Developed an IT efficiency plan for Foreign Trade Training Center (FTTC) to help achieve better business results. Designed and Implemented the IT infrastructure for FTTC to fulfill the newly created architecture.
• Developed and implemented the action plan to help FTTC in getting the ISO 9001 (IT requirements).
·Design and implement AD.
·Design Networking services placement and combination though the entire network.
·Creating a backup strategy, installing Veritas backup software (backup sys state data, file server vital data and Exchange database) and testing restoration.
·Design and implement Exchange 2000 as a primary mail system.
·Install and configure ISA server.
·Create a DMZ between Cisco PIX Firewall and ISA server to allow public access to web-server without compromising security.
·Provide VPN solution to access the network securely for telecommuters.
·Implement corporate-wide ant-ivirus defense system for systems integrity.
·Installing and Configuring of Windows NT4 for File server, Application server, Exchange server, Proxy/ISA server and Anti-virus server.
·Exchange 5.5 Installation and configuring.
·Configuring the Routers for the communication between sites for ISDN and Frame-Relay.
·Derive Monitoring strategy by making a performance baseline to take pro-actively actions against system failure and resources leakage.
·Design and implement Disaster Recovery plan and testing it.
• Projects: National Council for Women, Mibank, Central Bank of Egypt, Ministry of tourism, PicoEnergy, Grey-me Worldwide, and WADIHOLDINGS).
Work as a senior technical support for all related server systems issues.
Projects; GASTEC, CARE EGYPT
·Provide Clients with Operating Systems consultancy and solution to meet their business requirements.
·Installation of NT server on all servers at the clients HQ and also branches after designing the suitable domain model.
·Creating a system policy to manage user activity on their computers according to company policy.
·Administration All Running Application On All NT Servers.
·Implement Antivirus Solution “Mcafee TVD or NAV Corporate Edition according the requirements and implication on the client network.
·Help our sales staff in as a presales engineer to demonstrate our proposed solutions in technical fashion.
·Configure Cisco Routers to accommodate agreed communication strategy between client locations (leased lines-remote access via DIDs and Async modules from Cisco).
·Implement exchange 5.5 as a messaging infrastructure between HQ and branches and also the Internet.
·Work with a partner Service provider to implement a free mail system for our individual clients using IMAIL.
MBA in International Marketing
Engineering 2 years Diploma
1. B.Sc. In Telecommunication Eng. Faculty Of Engineering - Ain Shams Univ. - 1997. 2. Graduation project In PC Video Conferencing software development. Excellent grade.