Coordinator
Hospitality Marketing Concepts
Total years of experience :17 years, 11 Months
- Communicate with IHG (Intercontinental Hotels Group) customers in the middle east throw phone call and provide them with high quality of service like reservations, inquiries, handling customer suggestions and complaints.
- Marketing and Sell the IHG membership cards for new customers which interested in local and international tourism.
• SYRIATEL Telecommunication Company from ( July 2007 to date): - Customer service representative in Call Center Unit (from July 2007 to April 2010): Respond to customer inquiries and complaints through phone call in a professional manner, identify and escalate priority issues to ensure a high level of customer's satisfaction according to the company's required standards.
Evaluating event and sponsorship proposals and controlling the implementation of the agreed ones to enhance Syriatel corporate positioning and maintaining good relationship with all external entries and contributing on developing Syriatel CSR strategies.
- Corporate & VIP Account Manager in Marketing & Sales Department (From April 2010 to September 2010): Maintain a high level of VIP customer's satisfaction through delivering high quality of service and sustain personalized relationship with them.
- PR & Outdoor Coordinator in PR & Communication Unit in Marketing & Sales Department (From September 2010 to date): Evaluating event and sponsorship proposals and controlling the implementation of the agreed ones to enhance Syriatel corporate positioning and maintaining good relationship with all external entries and contributing on developing Syriatel CSR strategies.
- Represented SYRIATEL in Ramadan Program which was displayed on AlDounia TV Ramadan (2010)
- Represented In National propaganda campaign carried out by SYRIATEL, Which was (Live Syria Campaign)
- Holds an excellent evaluation in last four years, beside recipient of several certificates of appreciation and thanks form upper Management and Mr. Chairman due to my commitment and my participation in big campaigns and projects.
• UNICEF from (Apr 2009 to March 2010): Psychological Supporter to Iraqis Families in Childhood Friend Project- Partnership between SARC and UNICEF.
• Al Ahliah company from ( June 2005- Aug 2006): Teller and dealing with money transactions.
