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Micheal William S, HR Administrator

Micheal William S

HR Administrator·confidential

United Arab Emirates

Diploma, Human Resources

Work experience

Total years of experience: 12 years, 9 months

HR Administrator

August 2021 - Present

confidential

Dubai, United Arab Emirates

August 2021 - Present

complete HR Generalist and Administration responsibilities

Company industry:
Other Business Support Services
Job role:
Human Resources and Recruitment

HR Generalist - MEA

July 2018 - July 2019

ESAB middle East

Dubai, United Arab Emirates

July 2018 - July 2019

• Assist with all internal and external HR related matters for the region.
• Participate in developing organizational guidelines, HR policy and procedures.
• Assist with the recruitment process in selecting candidates and issuing employment contracts, liaising with recruitment agencies as applicable.
• Investigate complaints brought forward by employees.
• Recommend strategies to motivate employees and promote HR programs to create an efficient and conflict-free workplace
• Perform orientations, induction trainings and update records of new employees.
• Manage the organization’s employee database and management reports.
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Monitor and report on workforce and succession planning. Produce and submit reports on general HR activity.
• Gather and analyze data on trends with useful HR metrics, like time to hire and employee turnover rates.
• Coordinate employee development plans and performance management. Organize quarterly and annual employee performance reviews.
• Assist with budget monitoring and full cycle of payroll administration.
• Identify training needs for teams and individuals along with evaluating training programs to best suit the organization needs.
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Ensure compliance with labor regulations and keep up-to-date with the latest HR trends and best practice.

Company industry:
Manufacturing
Job role:
Human Resources and Recruitment

Hr Administrator / Officer

July 2016 - February 2018

Kleindienst Group

Dubai, United Arab Emirates

July 2016 - February 2018

• Report to the Group HR Manager.
• Recruitment & On-boarding: Responsible for the Pre-onboarding & Onboarding process, starting from document collection from recruitment team until the documents handover to the PRO team for visa processing.
• Conduct Induction training for the new joiners.
• Coordinate between the HOD’s/ Group directors in regards to the new joiners resource allocation to various teams for sales and non-sales
• Liaise between recruitment and IT department and various other departments for providing new starters with the IT Assets and joining requirements
• Act as intermediary between PRO team and the new joiners until the visa stamping is complete for all employees.
• Schedule product trainings for employee by coordinating with technical In-house trainers.
• Responsible to maintain Employee Database, HR MIS and to prepare HR Weekly & Monthly reports like In-house Recruitment Report, Attrition report, Payroll report, timesheet reports and overall employee summary reports/HR matrix reports.
• To ensure the organograms are up-to-date by liaising with other departments & to submit the Organization charts to the management on time.
• Address all employees’ issues/concerns as part of employee relations & communication by referring to the company’s policies and procedures in place.
• Employee documentation filing - hard and soft copies to be maintained.
• Responsible for ensuring Time and attendance management through Biometrics and HRMS software login.
• HRMS Implementation: As the Project-lead for HRMS implementation, successfully created process maps and defined workflows for all HR & recruitment related processes.
• Conducted HR software trainings for all employees
• Single point of contact for HRMS software related queries/concerns.
• Administering and ensuring that the implementation of the company policies and procedures are strictly adhered.

Company industry:
Real Estate
Job role:
Human Resources and Recruitment

Executive Human Resources

January 2016 - June 2016

IT People LLC

Dubai, United Arab Emirates

January 2016 - June 2016

• Reporting to the Regional Head - Business Operations.
• Set up the HR policies and procedures and created operating procedures according to ISO Standards
• Single Point of contact for an employee strength of 400+ employees spread at different locations such as UAE, Bahrain & Qatar
• Handle all queries related to HR & act as one-point contact for HR
• Responsible for maintaining attendance and to ensure completion of timely payroll computation.
• Responsible in drafting offer letters, appointment letters, confirmation letters, relieving letter and experience letters.
• Conduct & coordinate New Joiners orientation and Induction.
• Responsible for the Employee Database, HR MIS, HR Weekly & Monthly reports like In-house Recruitment Report, Attrition report, Payroll report, Visa related reports’ creation.
• Respond to and address employees’ queries and concerns being the single point of contact for HR related queries.
• Administering and ensuring that the implementation of the company policies and procedures are strictly adhered.
• Understanding the employees concerns by interacting with them on a daily basis.

Company industry:
Human Resources Outsourcing
Job role:
Human Resources and Recruitment

HR Executive

February 2013 - February 2014

SharafDG

Doha, Qatar

February 2013 - February 2014

• Reported to the Country Manager - Operations.
• Single point of contact for all functions under HR, ensuring smooth functioning of the HR Department
• Coordinate all functions of Personnel & HR of the organization.
• Policy Implementation:
o Administering and ensuring that the implementation of the company policies and procedures are strictly adhered.
o Clarifying Employee’s concerns and queries in regards to the HR policies and procedures.
o Making necessary changes to the Policy, if required and if it directly/indirectly conflicts with the local laws of the State/country.
• Employee Relations
o Understand employees concerns by interacting with them on a daily basis.
o Escalating to appropriate levels and ensuring the resolution of the concerns.
o Implementing effective ‘retention policies’ to reduce attrition & improving employee performance levels through teamwork, suggestion box, counselling, Rewards & Recognition / Appreciation letters, incentive schemes, Professional work environment, training & respecting employee values.
o Initiating ‘fun at work’, periodical seminars / meetings, cultural activities & celebrations.
• Payroll & Attendance Management
o Responsible for Maintaining the attendance of the employees through Biometric system and to ensure the completion of timely Payroll computation
o Monitoring payroll and designing CTC with break-up of Gross salary for prospective candidates.
o Delivering ‘Pay-slips’ with all statutory deductions & preparing ‘Summary of Pay-slips’ including leave calculations.
o Manage employee queries with regard to their deductions, settlements and supporting their requirements.
o Monitoring relieving procedures and settlement considering exit interview forms, No due certificates and the amount due from the employee.
• Recruitment:
o Sourcing, Screening & matching the Profiles based on MRF (Manpower Requisition Forms)
o Analyse the resource requirement for different functions & roles in coordination with the delivery managers/Departmental Heads/Operations Managers
• Training/ L&D/ Employee Engagement:
o Conducting Induction Session for the new entrants in the Organization & processing several forms
o Training the new joiners to understand the policies and procedures and helping them to settle down in the company.
o Prepare content for the soft skills Training needs of Employees as and when required.
• Performance Management:
o Implementing increment policies, for many categories of employees based on their appraisal scores, market trends and past policies.
o Respond to the appraisal requests by taking up the concern with the Top Management and providing an acceptable response by gauging their performances in the past.
• Perform administrative function as and when required.

Company industry:
Retail & Wholesale
Job role:
Human Resources and Recruitment

Human Resources - Incharge

January 2012 - January 2013

Artes Events

Dubai, United Arab Emirates

January 2012 - January 2013

• Single point of contact for all functions under HR, ensuring smooth functioning of the HR Department
• Coordinate all functions of the personnel and HR of the organization
• End to End Recruitment: Handling telephonic and personal interviews with the candidates to ascertain their competencies, skills and aspirations (positions, salary, relocation aspects etc)
• Conduct the joining formalities, Bank formalities and induction for the new joinees
• Responsible for drafting offer letters, appointment letters, confirmation letters, relieving letter and experience letters.
• Monitoring payroll and designing the Salary break-up and CTC of the employees.
• Responsible for Maintaining the attendance of the employees and the timely Payroll computation
• Upkeep of all HR files/Employee files/Visas/Passport and special attention to expiry/renewal processes.
• Manage employee’s queries with regards to their deductions, settlements and supporting their requirements
• Clarifying employee’s concerns anout the HR policies, understanding the employee concerns, escalating to appropriate levels and ensuring the resolution of the concerns
• Conduct the exit formalities, cancellation of work permits and the settlement processes.
• Gratuity computation, annual leave salary adjustments, and other requirements as per the UAE labour law
• Ensure that all statutory requirements are met as per the UAE labour law.
• Office and premises management including leases, utilities and communication.
• Perform administrative function as and when required.

Company industry:
Media Production
Job role:
Human Resources and Recruitment

Executive - Human Resources (Generalist)

August 2010 - September 2011

Vivus Hospital

Bengaluru, India

August 2010 - September 2011

Responsibilities:
• Talent Acquisition: Get Manpower requisitions from the concerned HOD’s for replacements/additions of vacancies
• Training & Development: Prepare training Modules, organize and provide various trainings and training programs for all employees.
• End-to-End Recruitment
• Employee Induction: Introducing Employees to the organization & explaining them the functions, rules & regulations of organization
• Inductions to be arranged once a month to induct the new joinees formally.
• Issuing temporary ID cards on the day of joining and the permanent ID cards to be issued within 15 days from the date of joining of the new joinees
• Complete Joining formalities of the new joinees as per the Joining checklist and the Personal file checklist
• Preparation of Joiners & leavers List, Recruitment MIS, HR MIS, Leave MIS
• Compute Attrition rate
• Review the training calendar, arrange to coordinate the training as per the schedule
• Carry out the feedback analysis at regular intervals
• Maintain personal files, leave records and provide assistance in medical claims to the employees
• Assist in all probationary and periodical performance reviews for new Employees, fun club activities
• Exit Interview, Separation, Full & final Settlement.
• Keep meticulous records, assisting the company in maintaining compliance with the company standards

Company industry:
Other Healthcare Services
Job role:
Human Resources and Recruitment

Associate (Insurance and Loan Servicing)

September 2009 - March 2010

Ocwen Financial Services Pvt Ltd

Bengaluru, India

September 2009 - March 2010

Responsibilities:
• Call the insurance companies to update Policy information on customer’s Mortgage loan via phone
• Processed Payments on the Mortgage Loan Policy to the insurance company
• Verified loan account numbers and customer's information with the Insurance companies.
• Communicate and coordinate with internal departments
• Observing, receiving, and otherwise obtaining information from all relevant sources
• Identify and escalate priority issues to the Resource

Company industry:
Financial Services
Job role:
Support Services

Customer Support Officer

December 2008 - August 2009

Mphasis

Bengaluru, India

December 2008 - August 2009

Responsibilities:
• Handle and resolve customer complaints and inquiries
• Perform customer verifications
• Manage customers' accounts and transactions
• Communicate and coordinate with internal departments
• Answer inquiries regarding checking and savings accounts, Loan/ Mortgage information, information related to credit cards and other bank related products
• Processed loan/ mortgage payments for customer via telephone
• Explain, advise on and promote bank products and services to customers
• Provided information related to foreign exchange rates and transfers
• Keep records of customer interactions and transactions
• Identify and escalate priority issues to the Resource
• Maintained timelines while assisting the customers

Company industry:
Business Support Services
Job role:
Customer Service and Call Center

Education

PHRi - HRCI

January 2017

January 2017

Diploma, Human Resources

United States

Certification - Professional in Human Resources - International - from HRCI

University of Madras

May 2011

May 2011

Bachelor's degree, Business Administration

India

Skills

Employee Relations
Expert
Employee Relations
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Statutory Compliance
Expert
Statutory Compliance
Expert
Payroll
Expert
Payroll
Expert
Training
Expert
Training
Expert
Typing - 45 wpm
Intermediate
Typing - 45 wpm
Intermediate
MS Office
Expert
MS Office
Expert
Training
Expert
Training
Expert
Payroll
Expert
Payroll
Expert
Statutory Compliance
Expert
Statutory Compliance
Expert
Talent Acquisition
Expert
Talent Acquisition
Expert
Employee Relations
Expert
Employee Relations
Expert

Languages

English

Expert

Hindi

Intermediate

Training and Certifications

Training
PHRi - Professional in Human Resources International
HR Certification Institute
Jan 2017
Corporate Practical Oriented Training covering HR Generalist Areas
HR House
Oct 2011

Hobbies and interests

Reading Novels, Researching interesting topics