Program Manager
Seeds of Hope
Total years of experience :21 years, 7 Months
Strategic
- Evaluate Facilities and Assets for Strategic Acquisition
- Develop Operation Management System (Policies, Processes and Structures)
- Strategic planning including Vision, Goals establishment and master plans
- Business Development based on researches, analysis, and social needs
- Organizations Establishment and legal framework setup
- MoUs development with key partners
- Contribution on Marketing campaigns and seasonal events
Operation
- Execute renovation projects in existing facilities
- Conduct case/feasibility studies for projects proposed by local communities (Radio Stations, Healthcare Facilities, Bakeries...etc.)
- Manage the progress of projects in medical, relief, and development fields
- Space Management Consultancy and operational guidance
- Procurement Management (contracts and work orders issuance)
- Counseling and Presenting emerging humanitarian needs for Sponsor groups
- Coordinate with external entities (e.g. UN OCHA) to initiate and execute humanitarian projects
- Monitor service units performance in coordination with stakeholders
- Provide official reports for corporate performance
- Board of Directors rapporteur
- IT Solutions Development for humanitarian activities.
- Program Management for Client Projects under construction (5 projects - world class sport facilities)
- Lead and direct FM Consultants in the following duties (Testing & Commissioning, snagging, Facility Information Handing Over, FM Services Procurement Documents, Helpdesk Establishment, CAFM implementation, Rapid Response Team development.
- Sport Projects Steering Committee rapporteur in affiliation with Dubai Road & Transportation Authority (RTA)
- Support FM Services Providers in mobilization and permissions to access/use site facilities and providing the services.
- Facilitate special approvals from local authorities (Dubai Electricity and Water Authority (DEWA), Dubai Municipality (DM), Dubai Civil Defense (DCD) by official communication and site coordination.
- Represent the Client in the official meetings with the Consultants and Contractors and communicate the owner needs and end-user requirements (core, functional, interior design…etc.), and follow-up implementation and fulfillment.
- Conflict resolution between Consultants and Contractors whenever escalated.
- Coordinate and fulfill IT Department requirement of infrastructure and utility supplies and services.
- Assign Third parties to carry out specialized testing for water Quality and Indoor Air Quality whenever required.
- Supervise and authorize infrastructure utility service lines shifting (with shutdown coordination with End-users) to allow new construction to start safely according to local regulations.
- Assign specialized facility services providers in add-hoc basis whenever required in special situation (Façade Cleaning, Pest Control, Septic Tanks discharge, Sweet Water Tankers Supply…etc.)
- Coordinate with Landscaping Specialists in wildlife related activities (Artificial lakes cleaning and water discharge, Big Trees shifting from nurseries, Rodent Control, Re-instatement…etc.)
- Support Special Sport Events with all necessary facilities (Hard and Soft) to accommodate high occupancy rates of spectator and exceptional level of services.
- Liaison with local authorities to extend power, water, and drainage networks to support the urban development in client premises. And with Civil Defense to maintain Safety conditions in the facilities.
- Conduct Facility programming sessions with End-user team, consultants, and contractors (before new renovations and refurbishment) to reach best functional use of space according to core business best practices.
- Establish centralize station for all stakeholders and internal services providers to coordinate and cooperate regarding special and urgent assignment.
- Focal Point of contact with national sport federations and unions to acquire special guidelines of each sport game and study with consultant the consequences on facilities design.
- Organizational Development for Facility Department including vision, strategic objectives, policies, business processes, organization chart, job description, RACI matrix, flow charts…etc.
- Client champion for Food Safety and Quality Management System planning and implementation in Food Processing Factory during design, construction, and operation phase.
- Provide FM Consultation for Design Consultant to fulfill operational needs proactively.
- Develop FM Tenders, Contracts and Service level agreement
- Provide Health and Safety Advices and recommendations
- Design Drawings reviews and sites visits to monitor projects progress
- Purchase instrumentation and building materials based on management instructions
- Contribute with specialist in Kitchen and Laundry needs analysis and design
- Contribute in site surveying using satellite and special photo capturing technologies
- Provide consultancy for asset capturing and asset management
- Provide specialized guidelines for FM System Establishment and Facility Handing Over
- On-Call duties to respond to emergency calls outside working hours and support in resolving issues.
Role:
Support client Organization in FM Business Transformation to Total/Integrated Facility Management Practices, by providing business analysis, establish FM concpets and relationship, developing business framework/model, Strategic Plans, Policies, business processes, quality management system, contracts & service level agreement, developing organizational structure, job duties and competencies.
Responsibilities:
Strategic
- Creating and implementing innovative facilities and business strategies
- Contribute in the Business Development efforts undertaken by senior management
- Develop the corporate business model and value chain
- Design the Organization Management System (Quality/Process approach) including Product realization processes
- Review the FM standards (e.g. EN 15221) and orient the corporate team about the widely accepted concepts and applications in FM field.
- Assist in the development of FM Concepts and Fundamentals based on the local practices.
- Establish and administer the policies and procedures for clients FM organizations.
- Follow advanced approach in designing FM services for client organizations according to their specific needs and requirements.
Tactical
- Corporate Projects Manager for key projects
- Design and develop the corporate company profile in cooperation with key stakeholders
- Prepare Corporate bids/proposals in response to Tenders and RFPs announced by clients
- Acting Managing Director (when the Managing Director is on leave)
- Lead Corporate marketing initiatives (Strategy and Planning)
Operational
- Corporate Representatives with Clients and Partners
- Provide presentations/illustrations for potential clients
- Prepare Studies for Research and Development purposes
- Provide Training/Orientation for staff
- Participate in FM events and build business relationships/networking
- Team member for the following activities:
- Carrying out strategic reviews of FM service delivery
- Preparing Business Cases including cost models and SWOT analysis
- Procuring for FM services on behalf of clients
- Developing procurement evaluation criteria and scoring matrix
- Monitoring the performance of FM providers
- Carrying out Statutory and mandatory compliance audits
- Project scheduling and monitoring
- Mobilizing FM Contracts
- Assisting the client to achieve cost savings or maximize their commercial opportunities within their FM team
- Developing an internal FM benchmarking database
- Developing FM service specifications, service level agreements and Key Performance Indicators.
- Develop FM procurement strategy and procurement implementation plan.
- Drafting detailed FM reports.
Brief Achievements
- Develop/Control Ministry of Education (FM Department) Strategic KPI
- Develop Policies and Procedures for Ministry of Education (FM Department)
- Established Partnership between Total FMS and Facilites Services Providers (MOU)
- Prepare presentations for governmental entities (e.g. Ministry of Environment)
- Develop Study for FM Standards requirements for Emirates Authority for Standardization and Metrology (ESMA)
- Evaluate Facilities Management Services prices for RERA (Real Estate Regulatory Authority)
- Provide Training/Orientation for FM European standards (EN 15221)
- Provide business solutions for the corporate (Business model, and improvement recommendations)
- develop marketing strategy for the corporate
- Introduce FM Services design approach
- Participate in all the events related to FM business
- Communicate with key players to draw a picture of the market.
Role:
Acting Facility Manager for Hard Services, MEP operation & maintenance contract administration, manage and direct refurbishment and modification projects for new healthcare expansion, Coordinate design review/programming sessions with Medical staff, Implement ICT solutions for FM, Devleop CAPEX/OPEX, liasion with legal/accreditation parties.
Responsibilities:
Strategy
- Assist with developing and executing the Hospital/Departmental strategic plan.
- Develop and implement the Facility master plan; in line with strategic business objectives
- Ensure the best use of business practice to improve efficiency, by reducing operating costs whilst increasing productivity.
- Use performance management techniques to monitor and demonstrate achievement of agreed service levels and to lead on improvement
- Represent FM Department in board meetings
Policies and Procedures (Quality approach)
- Develop policies and procedures to provide an effective and efficient operation.
- Ensures compliance and implementation of policies and procedures by staff and contractors
- Upload SOP for MEP Services to CAFM system
Computer Aided Facilities Management (CAFM)
- Deploy CAFM system and coordinate the design of workflow with the software provider
- Oversee assets capturing activities and uploading data to CAFM system
- Supervise the implementation of bespoke mobile solution (PDA) for technicians to utilize during maintenance activities
- Design the reports required by FM Director to be utilized in decision making
- Outsource call center services to professional provider
Project Management
- Assists in development of new standards of practice for Project Management activities within the hospital (PMBOK standard)
- Propose facility projects, both renovation and new construction, to support the Hospital Improvement Program
- Prepare Business Cases and alternative analysis to promote new and innovative solutions for hospital needs
Capital Planning and Budgeting
- Develop Automated Budgeting/Payment system
- Oversee the development and management of the CAPEX/OPEX budgets
- Monitor and Control Expenditures for cost codes and cost centers
JCI Accreditation
- Lead the FM Department to fulfill JCI requirements under (Facility Management and Safety) requirements.
- Create FM committee for gap analysis and prepare action plan to rectify non-conformities.
- Accompany JCI representatives during the inspection visit, and facilitate their mission.
Organizational Duties (FM)
- Business Continuity Planning (e.g. disaster recovery and emergency procedures)
- Ensure compliance with relevant legislation and standards (Building codes).
- Space planning and management, including managing new fit outs/refurbishments
- Carry out periodic walk rounds, to assess building condition and take proper actions
- Develop Technical Manual Framework for FM Department
- Maintain MSDS system.
- Acting Facilities Director when the Director on leave.
- advising on health and safety and risk management
Procurement and Contracts Administration
- Develop Procurement Document according to FM Concepts and methodology (Tender)
- Manage the negotiations of new contracts and the renewal of existing contracts
- Contractors management/performance reviews
- Promotes a positive team attitude with employees and contractors
- Conducts pre-construction conference, reviews bids, and recommends award of contract.
- Monitors construction contract close-out and maintains documentation files.
- Assist in contract specification development, tendering, negotiation and management
Brief Achievements
- JCI Accreditation for Al Rahba Hospital
- CAFM system implementation
- Developed Strategic Plan for FM Department
- Develop FM Procurement Documents (Tender)
- Develop Project Management Methodology (System)
- Designed and Implemented Administrative Forms and Work flows
Operation and Maintenance
- Inspection for Electrical Systems in hospitals and healthcare facilities by taking daily/weekly readings for specific parameters and report deviation from safe margins to Senior Electrical Engineer.
- Carry out reactive maintenance for breakdowns and failures reported by end users, utilizing team of specialized technicians.
- Conduct periodic inspection tours for all hospital sections to monitor the performance of electric systems and communicate with end users about their satisfaction and requirements.
- Perform preventive maintenance according to pre-defined program as per manufacturers’ recommendation or technical standards.
- Test the Generator and UPS systems periodically to ensure its reliability in case of unplanned electric shutdown.
- Coordinate with specialized third parties to inspect specialized systems and provide official certificate to verify its functionality. (e.g. Fire Alarm System, UPS…etc.)
- Supply and Install minor electrical extensions to existing services (e.g. sockets, lights, bells…etc.)
Systems: LV Power, Lighting, Emergency & Exit Lights, Fire Alarm, Fire Exit Door System, Generator, UPS, CCTV, Access Control, Public Address, SMATV, BMS, Nurse Call System.
Refurbishment Projects
- Study the new expansion requirements communicated by hospital administration under the direction of Head of Engineering Section.
- Carry out load calculation based on the architecture, mechanical, biomedical design of the new space.
- review the existing capacity for power supply in the hospital or health care facilities to satisfy the new required load.
- Design the Electrical services in coordination with other services.
- Prepare specification for the material to be used in project execution.
- Prepare BOQ and Tender/RFQ document to be assigned to contractor.
- Contribute in the bids/proposals evaluation and awarding the job.
- Review and approved shop drawings submitted by contractor.
- Supervise Contractor work and insure acceptable workmanship.
- Material approval for electrical items.
- Coordinate planned shutdown for the new load connection with hospital or healthcare end users and administration.
- Testing and Commissioning after completion.
- Re-measuring quantities and payment approval after receiving adequate documentation (e.g. As Built drawings, Warranty Certificates…etc.)
Projects: Dialysis Unit Expansion, Nurse Call System Installation, Fire Alarm System Upgrade, Access Control New Installation, New X-Ray and MRI space preparation, ICU/NICU major Expansion.
Role:
FM Department focal point of contact with client business units, internal coordination between engineering staff in modification/refurbishment projects, FM Director office manager, Meetings/Events organizer with contractors and services providers, CAFM system administrator, report writing, Budget control, work orders preparation, quality/document control.
Responsibilities:
Management
- Plan and finalize a yearly Operational/Capital budget in coordination with the operational departments taking into account the regular services offered to various Departments.
- Establish and administer policies and procedures to provide an effective and efficient operation.
- Set up, maintain, and organize department's documentation system to update and track information, and allow easy retrieval of information.
- Design processes & workflows and establish the Quality Manual for FM Department.
- Support the implementation a computer aided facilities management (CAFM) system for tracking work orders, and maintenance history of equipment, prepares reports, data, and makes recommendations for improving operations and solving maintenance related problems.
Coordination
- Record and monitor all costs and expenses for all Facilities budgets (Administration, Engineering and Building).
- Coordinate between Engineers during refurbishments and renovations.
- Assist the Head of Facilities to monitor service standards for healthcare functions.
- Acts as a liaison with other Operational Departments in providing support requirements for special events (e.g. IT, Support Services…etc.)
- Operates and manages a complete computerized database of all work requirements, inputs data, produces reports and schedules, Creates, updates, and manages a work history system by facility and type of work performed.
- Review Department needs and keep the office supplies stocked.
- Prepare and assist in the preparation of periodic/incidental technical and financial reports.
- Supervise the operation of the FM call center, and ensure effective response to customer queries and complaints (calls and via website).
- Liaising closely with the Finance Department and Financial Controller regarding OPEX/CAPEX.
Administration
- Manage the CAFM system, including receiving work request, assigning work orders, entering system data, and providing the overall system administration.
- Provide a first line contact for the Facilities Department for all internal and external customers/contractors.
- Receive, document and forward invoices to Facilities Planner and ensure charges are accurate, resolve discrepancies with vendors / suppliers directly and maintain an up-to-date log/register of payments;
- Prepares Invitations for Bid (IFB), Requests for Quotation (RFQ), Requests for Proposals (RFP), and formal bid specifications and documents to procure services, supplies, equipment, tools and materials for various construction projects and operational contract services.
- Provide administrative support for departmental meetings, including preparing and circulating agendas, taking minutes and monitoring agreed actions.
- Maintains Department AutoCAD drawing filing system, to ensure that all Department AutoCAD drawings are compatible with each other and are readily accessible, using AutoCAD software.
- Composes selective correspondence to provide information and resolve issues within the Department, with governmental agencies and external contractors.
- Provide Orientation for new employees regarding policies, procedures, and work processes in FM Department.
- Attend regular management meetings with in house suppliers and note follow up actions as required.
Brief Achievements
- Prepared Quality Manual
- Established Archive System
- Developed Interactive Web based Application
- Developed Policies and Procedure
- Designed and Implemented Administrative Forms and Work flows
- CAFM system Administrator
Meric Training & Consulting, Abu Dhabi - 2011: Creative Thinking & Problem Solving - 2010: Power of Leadership - 2010: Strategic Thinking & Planning - 2009: FIDIC Internation Code Council, Abu Dhabi - 2009: International Building Codes Cambridge Institute, Abu Dhabi - 2008 : Project Management Professional (PMP) Honeywell Middle East (BMS), Sharjah - 2008 : Building Management System Overview - 2008 : EBI software programming FSI Middle East Ltd (Facilities Solutions), Dubai - 2007 : Concept Foundation Setup Skills - 2007 : Concept HelpDesk Administration - 2007 : Asset & PPM Task Management - 2007 : Crystal Reports 11 - 2007 : Purchasing & Stock Control
Certifications Attained: - MCP: Microsoft Certified Professional - MCAD: Microsoft Certified Application Developer