Account Director
Prime Digital
مجموع سنوات الخبرة :11 years, 7 أشهر
Prime Digital is digital marketing, design, and eCommerce agency delivers online marketing solutions to help businesses visibility.
• Developed a detailed, forward-thinking strategy for individual client growth based on latest available data and industry trends.
• Prepare and present reports, proposals and strategy documents in both client and agency settings.
NTF is a group of 3 Saudi companies in different sectors: Logistics Solutions (Nawara), Sports (Sports Excellence) and Diving (BRD).
• Completed in-depth B2B market analysis for Nawara logistics resulting in 20% increase of sales during 2019 and winning participation in Dakar Rally 2020 as the main Custom Clearance Provider for 2 years in a row.
• Managed all corporate marketing with budget of SAR 500K and save SAR 180K through negotiating new contracts with vendors.
• Established new Social Media platforms, built content, and grew community by 125% within less than six months.
• Improved Nawara’s website and boosted traffic by approx. 70% from 800 to 5500 hits.
IFAS a newborn facility management company under ICAD’s umbrella with a noticeable presence in the market.
• Collaborated with external agencies and vendors in the execution of company’s profile, website, and PPE for the staff.
• Completed Documentation Processes and existing SOPs.
• Successfully delivered the necessary documents for integrated management system IMS with limited resources and supervised the auditing process till received the certifications of ISO 9001, 14001, 45001 and 41001.
DAMAC Properties is an Emirati property development company, based in Dubai, and has projects in KSA and worldwide.
• Provided resolution to complex existing customers queries and delivered excellent customer services to new buyers.
• Received recognition for closing 2 deals within a week winning SAR 3M and total sales SAR 8M during 2018.
TTCo is a manpower recruitment company provides labor recruitment brokerage Services in KSA and authorized by MOL.
• Managed B2C communications and worked with other departments and branches worldwide the kingdom to maintain our existing customers satisfaction and labor's efficiency resulting increasing in sales pipeline 15%.
• Recruited, hired, and trained over 20 sales and customer relationship specialist improving overall sales 30%.
• Examined and updated prices and contracts; confirmed accuracy and managed reporting requirements to achieve quality and compliance standards.
• Primary liaison between customer service and sales teams, identified and recommended process improvements; enhanced efficiency, customer experience, and productivity.
Aramex is a multinational logistics, courier and package delivery.
• Orchestrated and facilitated the training and coaching of team members and new joiners; oversaw the meeting of results within tight deadlines without compromising standards.
• Successfully coordinated special projects with outsourced companies to deliver CC system improvements; allocated weekly targets and prioritized workloads to meet department objectives.
• Analyzed CC agents quality performance, evaluated results and recommended improvements.
Post Program of Artificial Intelligence & Machine Learning
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