SENIOR OFFICER HOSPITAL DELEGATE
Bupa Arabia
مجموع سنوات الخبرة :8 years, 6 أشهر
High level of customer service and professionalism
Providers compliance
Complains management
Relationship building
1-follow customer service procedures as outlined in the manual to comply with the
departments
procedure and standards.
2- maintain a thorough knowledge of all departments our company network of
hospitals, products
and services so that customers are provided accurate info. on it's provider and
proceed general
queries with confidence at all time
3- deal competently with customer complaints and take all possible actions to
resolve their maximum
satisfaction with minimal intervention of team leaders.
ensure that hospital compliant with the agreed services
1- solve the customer complaints without the need of further escalations, 2- ensure
that the
complaints are entered into the complaints system to take preventive actions.
to establish excellent relationships with provider insurance directors to conduct
regular visits the
front-liners point of services and listen to their concerns and feedback, coordinate
with provider
relation on a recognition mechanism for the providers to ensure that the image of
the providers in
front of customers is strengthened giving further boost to the partnership framework.
Provides creative direction for the team
- Plans and executes visual concepts
- Develops overall layout and production design for print and online materials
إعداد استراتيجيات التسويق والدعاية والخطط و الأهداف.
التواصل مع العملاء عن طريق الهاتف أو مواقع التواصل الاجتماعي في حال وجود اي شكوى او ملاحظة، التواصل مع العملاء بعد خدمة التوصيل أو انقطاع العميل عن الطلب لفترة طويلة لتذكيره بالمطعم وحل الملاحظات أن وجد.
التواصل مع شركات خدمات التوصيل على البرامج والمواقع.
الرد على الضيوف
الحجز
الاستعلامات
السنترال
