Office Administrator
Sylvan Learning Center
Total des années d'expérience :3 years, 7 Mois
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Interacted with customers by phone, email or in-person to provide information and answer inquiries regarding the available programs, scheduling, payments, and registration
• Scheduled appointments and assessments and handled new students' registrations.
• Created help desk tickets, troubleshot and resolved desktop issues.
• Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
• Assigned system permissions and set up computers to assist with onboarding new employees
• Designed and implemented social media strategies and content to align with business goals.
• Imaged and prepared new computers for integration into company networks and systems.
• Performed troubleshooting and repaired peripheral devices such as printers, scanners and VoIP phones.
• Maintained office PCs, networks and mobile devices.
• Respond to customers’ inquiries and provide them with assistance.
• Prepare daily and weekly reports.
• Handle customers’ complaints and follow-up on their inquiries.
• Promote products and services.