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Eman Fikry, Office Manager, personal assistant and customer relations officer

Eman Fikry

Office Manager, personal assistant and customer relations officer·ALSALAM INTERNATIONAL HOSPITAL

Kuwait

Diploma, English

Work experience

Total years of experience: 21 years, 4 months

Office Manager, personal assistant and customer relations officer

May 2010 - Present

ALSALAM INTERNATIONAL HOSPITAL

Al Kuwait, Kuwait

May 2010 - Present

As Clinic Manager I have both administrative and medical tasks to complete, my duties and responsibilities vary.

Day-to-day duties and responsibilities include:

Oversee daily clinic operations.
Develop, implement, and monitor the clinic’s budget.
Take inventory, and order necessary supplies and equipment.
Supervise staff and complete routine performance reviews.
Update patient medical records.

As a customer relations representative my basic role is to ensure a high standard of customer service which should exceed the customers expectations, and handle all patient's complaints.
Also to arrange patient's appointments, medical files, operations and medical reports.

Company industry:
Other Healthcare Services
Job role:
Administration

purser flight attendant

May 2004 - July 2009

yemen airways

Yemen

May 2004 - July 2009

As a flight attendant my basic job was to ensure the safety and security of passengers, and as team work we help each other to achieve career goals, while providing out standing customer service.
As a purser flight attendant my responsibility was to have the overall responsibility to the aircraft commander for the conduct, co-ordination and performance of the cabin operations and safety duties in addition to oversee the work of the other attendants aboard the aircraft, while performing most of the same duties.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

faculy of arts, English department

May 2003

May 2003

Diploma, English

Egypt

GPA (percentage): 80%

GPA (percentage): 80%

Skills

General Office Duties
Expert
General Office Duties
Expert
Client Co ordination
Expert
Client Co ordination
Expert
Public Relations
Expert
Public Relations
Expert
Team Management
Expert
Team Management
Expert
Creative Skills
Expert
Creative Skills
Expert
Microsoft Office software & the Internet
Intermediate
Microsoft Office software & the Internet
Intermediate
 Skill to communicate, delegate, and motivate discipline within the team.
Expert
 Skill to communicate, delegate, and motivate discipline within the team.
Expert
 Talented and multi-skilled individual with many superior attributes.
Expert
 Talented and multi-skilled individual with many superior attributes.
Expert
 Excellent communications, presentations and negotiation skills.
Expert
 Excellent communications, presentations and negotiation skills.
Expert
 Good leadership and management skills.
Expert
 Good leadership and management skills.
Expert
Sales
Expert
Sales
Expert
Sales
Expert
Sales
Expert
Public Relations
Expert
Public Relations
Expert
General Office Duties
Expert
General Office Duties
Expert
Client Co ordination
Expert
Client Co ordination
Expert
Team Management
Expert
Team Management
Expert

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

egyptian scout organization

leading scout

June 2002

Training and Certifications

Certifications
icdl certificate
sisco
Aug 2009 - Nov 2009

Recommendations

Kareem Gabry

Feb 2013

Feb 2013

HSE EngineerClient

She is an optimistic & ambitious professional that cares about continuous progress & development. She has excellent communication skills & a character of promising future.

Hobbies

  • travelling, swimming and play music