Specialist Advancement System – Salesforce System analysis
Chapman University
Total years of experience :21 years, 8 Months
Chapman University (5/16/2022 - 10/16/2022)
As Specialist Advancement System - System analysis - (On Salesforce)
• Advancement System - System analysis - (On Salesforce)
• Updates and maintains database over 50 Alumni per day.
• Create procedure documentation.
• Convert Leads over 50 Alumni per day.
• Generates reports from database as needed.
• Performs other related duties as required.
• Perform gap analysis between business requirements and Salesforce functionality.
• Solve client problems.
Vocational Instructor (IT Instructor)
KSA · Full-time
- Develop developing effective learning environment for students by using different platforms along with online learning.
- Developing PD session and coach instructors on creating lesson plan, writing Graded Assessments (GAs) brief based on SSS Curriculum, create Grading rubric, evaluate students work, IV assessments brief & IV graded assessments.
- Curriculum development and review
-Training materials and assessments designing
- Assessor and internal verifier for Capstone exams
Subjects Taught:
- IT networking and security, Basic CIT (Microsoft Office Suite)
• Canadian college in Alhasa
• Develop developing effective learning environment for students by using different platforms along with online learning.
• Participate in Capstone Exam (Capstone and Computer-Based Testing (CBT)
• Develop IT Curriculum and Assessments brief based on SSS unit's performance criteria and City&Guids quality assurance for both IT & GD department as well as CBT exams based on Knowledge learning outcome.
• Developing PD session and coach instructors on creating lesson plan, writing Graded Assessments (GAs) brief based on SSS Curriculum, create Grading rubric, evaluate students work, IV assessments brief & IV graded assessments.
• Calling and sharing faculty meetings
• Working with student services and Academic adviser to identify students at risk, identify classroom behavioral issues and schedule follow-up meetings, decreasing students at risk to 70%
• Administering SharePoint
IT Instructor & Exam Officer (8/2015 - 8/2017)
Laureate - (American college in Makkah )
• Administering SharePoint
• Teaching IT for Diploma, AD as well as CIT units, developing effective learning environment for students.
• Maintain computer hardware, workstations, operating systems and provide support to college network infrastructure.
• Hardware and software support, installation, and implementation within Windows Client/Server environment
• Manage network servers, security, and technology tools.
• Add/remove/modify users, create exchange server mailboxes, reset passwords, and set user and folder-based permissions.
• Monitor performance and maintain systems according to requirements.
• Provide Hardware and software support for LAN/WAN equipment.
• Troubleshoot complex issues, working with vendors, implementing, and supporting equipment.
• Changing settings, adding, and deleting users, backup and restoring mail, and general maintenance
• Provide support and administer VMware 6.0 or later environment, including creating and managing guest VM's, Configure VMware workstation.
• Schedule backup and completion routine
• Window scheduler from account as local admin for accounts and windows account with access to all servers
• Ensure security through access controls, backups, and firewalls.
• Upgrade systems with new releases and models
• Develop expertise to train staff in new technologies.
• Assist Computer Operations and Networking Supervisor and staff in completing special projects such as: upgrading VMware environment, upgrading Windows server OS, upgrading, or implementing Exchange environment and investigating complex system issues.
• Assist users with installations and upgrades, investigating, troubleshooting, and answering related technical questions.
• Reinforce skills with Cisco Packet Tracer, network configuration simulation tool.
• Configure Wire / wireless networks, configure Window Server 2016 as well as different OS's
• Delivered engaging curriculum through diverse methods of classroom instruction, computer lab activities and online learning systems.
• Attended faculty meetings and professional development opportunities to stay abreast of current teaching strategies and content knowledge related to QA in teaching.
• Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
• Composed course syllabus to clearly outline curriculum.
• Delivered clear, effective feedback to improve quality and efficiency of student-written computer programs.
• Developed accurate course description and selected high-quality learning materials to maintain consistency across different course sections.
• Set up computers and networking systems and delivered step-by-step instructions on basic use.
• Planned and implemented curriculum to teach up-to-date technology to students.
• Compiled, administered, and graded examinations or assigned work to others.
• Attended professional development technology courses to increase knowledge base and learn new information.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
Teaching different courses
• Networking
• Information technology
• ICT
• Concepts in Enterprise Resource Planning
• Introduction to computing application (Microsoft Office)
• Decision Support Systems
• Information system (principle of MIS)
• System Analysis and Design
• Business data management
• Mastering AutoCAD
• E. government (in University of Jordan)
• National Entrepreneurship Institute Give several training courses for feasibility study & how to start your small business - KSA
MOE (Ministry Of Education) from 1-2007 to 4 - 2010 as a head of e-government program with the following responsibilities
- Develop and maintain the main website
- Analyze the problem in another department by using existing software
- Working in King Abdullah II Award for Excellence government performance and transparency
- Coordinators of e-government program
- Coordinators of change Management program
From 2005 - 2007
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Install and configure hardware and software components.
• Upgrade systems to enable compatible software.
• Define software, hardware, and network requirements.
• Troubleshoot hardware and software issues.
• Established, repaired, and optimized networks by installing wiring, cabling and devices.
• Managed system-wide operating system and software deployments as well as related software upgrade problems
• Performed troubleshooting to correct computer hardware and software malfunctions.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
• Created user accounts and assigned permissions.
• Tested new software and hardware prior to deployment.
• Developed and implemented preventive maintenance procedures
Officer of the association of the EMIS system with the Directorate of Education. from 2001 tell 2005
✓ As a computer teacher in The Ministry of Education.
✓ Teach ICDL for UNESCO
as well as during my role as IT teacher i worked as Health and Safety officer with following responsibility:
- Health and safety program on school, evaluate and control the risk assessments for students and staff
- work very closely with the security team
managing the department requirements and keep up with the supply inventory (furniture, cafeteria, cleaning, stationary & IT equipment's)
- ensure that the operation of school meet students need and hygiene stranded
- planning and manage a preventive maintenance schedule
EDUCATION 2006-2008 • Master in Computer Information System in Middle East University for Graduate Studies - Jordan Research Title: design and implementation of mobile learning content model.
2005 • Computer Science (Al-Zaytoonah University) Research Title: Best Practices in Implementing Secure E-Commerce Business.
1988 • Diploma in Computer Science (System Analysis& programming) Arab Community collage.
1985 • Second Secondary School (Kuwait)
