Website Content Writer
Toshiba El Araby
Total years of experience :9 years, 9 Months
of entering data and information on the website correctly.
•Ensure the validity of the data before entering it on the website according to the agreed quality standards.
•Check the correctness of the products prices on the SAP program, compared to the sender from the marketing .
•Enter data at the BackEnd program correctly according to the type of data and make any update if required.
all data which related to customers and make equipment to it .
•using SAP program.
•Ensure (material- serial -report- spare parts-damages code) are correct in orders using CRM program.
•Revise all data and orders that related to customer service sector on database which help and provide the sector with accurate technical data.
•Make all the efforts to decrease the number of wrong data which provide the sector with the actual performance internally and externally.
•Provide necessary support to factories which is important to make the correct decisions about all products to Reach customer satisfaction.
•Make accurate monthly report about Authorized Service Centers performance.
•Do multitasks at the same time for the team which make appositive spirit at the floor.
with customers to provide answers to inquiries involving a company's product.
•Deal directly with customers by telephone.
•Handle different kind of customers.
•Communicate clearly and effectively with customers.
•Handle and resolve customer complaints.
•Record details of inquiries, comments and complaints.
•Make different tasks at the same time with the team.
Faculty of Arts and Literature, Media Department, Helwan University •General grade : V.Good-80% •Last year grade : V.Good •Graduation Project Grade : Excellent. •Graduation Project: Social Alienation (let's talk together). •Project Description: 1) Define the problem of the Social Alienation. 2) Solve the problem.