Head of Quality Assurance and Internal Control - Internal Audit
National Bank of Kuwait- NBK
مجموع سنوات الخبرة :45 years, 10 أشهر
Purpose: Maintains the quality system continuous improvement program through the implementation and maintenance of quality standards and regulatory requirements.
Responsibilities:
• Maintains and updates the Internal Audit quality management process, including procedure enhancements, revision changes, and overall process control;
• Assists all Internal Audit Teams in documenting processes, work instructions, flow charts and related paperwork;
• Assists in the analysis of Internal Audit Department Plan and work progress;
• Collect and compile statistical quality data;
• Develop, recommend and monitor corrective and preventive actions;
• Prepare reports to communicate outcomes of quality activities
• Ensure that all audit records and documentation are accurate and in compliance with applicable regulations;
• Coordinates between Overseas Audit Departments and Head office Internal Audit Group;
• Collect auditees’ feedback to identify quality and/or process issues;
• Maintains the internal audit program which shall include establishing and maintaining audit standards per regulatory and Bank requirements;
• Ensures all inspection and review findings are followed up to completion;
• Assembles and maintains department quality reports for management review (Field Event Reports, Internal Incident Reports, Audit Reports, etc.), to include track and trend data analysis;
• Participates and facilitates continuous quality improvement initiatives;
• Ensure effective utilization of resources and improve work practices.
• Analyses data and study reports to enable Management to take appropriate action & decisions.
• Carry out background research about subjects that the Group Head is dealing with and present findings in a professional manner.
• Monitoring Key Performance Indicators (KPIs) of the department.
• Tracking the Department’s work progress as part of KPIs monitoring, and reporting on the overall status while giving recommendations for enhanced utilization of resources.
• Responsible for the monthly progress report for the department and the Overseas Branches.
• Responsible for the monthly Peer Review between the Department Management to enhance the work quality of the department.
• Develops and circulates a “Satisfaction Survey” for each section in the department to obtain feedback from Auditees. Analyses analysis a results and formulate a plan to improve processes and procedures.
• Responsible for all the department Audit files (Audit Logs and KPIs Check list).
• Managing relationships with external Auditors and coordinate with them to facilitate their work in the department.
• Receives feedback reports from External Auditors and work on implementing the recommendations along with the Chief Internal Auditor.
• Completes a broad variety of administrative tasks for the chief including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing
confidential correspondence; arranging complex and detailed travel plans, itineraries, and agendas;
• Screens all incoming correspondence to the Group Head to ensure taking appropriate action on time;
• Communicates directly, and on behalf of the chief, with Board members, clients, staff, Oversees Locations and others, on matters related to chief’s programmatic initiatives;
• Reestablishes priorities based on changing circumstances;
• Overcomes unexpected obstacles and reviews impact on job requirements;
• Establishes and maintains effective relationships with customers and gains their respect and trust;
• Can present technical information accurately;
• Knows what the team is trying to achieve and knows the goals and objectives;
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the chief, including those of a sensitive or confidential nature. Determines appropriate course of action,
referral, or response;
• Prepares different circulars and correspondence in English & Arabic.
Professional Experience
GULF BANK - Kuwait June 2007 - Present
Manager - HR
GULF BANK - Kuwait June 2007 - Present
Manager - HR
• Responsible for the organization of Corporate and Internal communication emails, web releases and other related corporate information.
• Ensure that employees are kept informed and up to date regarding any/all organizational changes and other bank related activities.
• Highly diverse experience in HRD, OD, HRM and HR audits.
• Created Internal Communication webpage and work closely with various departments to keep it up to date with all relevant communications.
• Worked on Employee Survey as well as responsible for coordinating the Employee Magazine.
• Administrated the Employee Rewards (Star Award program).
• Managing Employee Events and benefits program.
• Department budgeting, analysis and tracking
• Experience in employee development and training as well as staff recruitment and retention.
• Employee counseling and mediation; dispute resolution.
• Worked closely with payroll department and benefits administration.
• Managed internal immigration department regarding any issues with employee visa’s/residencies.
• Responsible for the organization of staff communication emails, web releases and other related corporate information.
• Ensure that employees are kept informed and up to date regarding any/all organizational changes and other bank related activities.
• Created Internal Communication webpage and work closely with various departments to keep it up to date with all relevant communications.
• Worked on Employee Survey as well as responsible for coordinating the Employee Magazine.
• Administrated the Employee Rewards (Star Award program).
• Managing Employee Events and benefits program.
• Department budgeting, analysis and tracking
GULF BANK - Kuwait
Executive Assistant - GM HR, Chief Executive Office Relief Assignments
• Completes a broad variety of administrative tasks for the GM HR and CEO including: managing an extremely active calendar of appointments; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries, and agendas.
• Plans, coordinates and ensures the GM’s/CEO's schedule is followed and respected. Provides "gatekeeper" and "gateway" role, creating win-win situations for direct access to the GM/CEO's time and office.
• Communicates directly, and on behalf of the CEO, with Board members, clients, staff, and others, on matters related to CEO's programmatic initiatives.
• Researches, prioritizes, and follows up on incoming issues and concerns addressed to the CEO, including those of a sensitive or confidential nature. Determines appropriate course of action, referral, or response.
HUMAN SOFT - Kuwait September 2006 - May 2007
IT Instructor - Training Department
• Provided Training for: Microsoft Office "Windows, Word, Excel, Access, PowerPoint, outlook", Network, A+, Flash, Photoshop
AL-ETTEHAD SECONDARY SCHOOL - Jordan February 2002 - June 2006
IT Specialist - Computer Conservation
• Installed PC hardware (maintenance) and software.
• Built a networking structure between PC’s
• Taught Computer language to grades 9th, 10th and 11th.
• Taught Computer for students with special needs (arduousness learning).
• Conducted Special need course for the teachers.
FINANCIAL AND COMPUTER ACADEMY - Jordan October 2001 - February 2002
Teacher
• Installed PC hardware plus software.
• Taught all Microsoft Office 2000 components.
• Introduced students to computer applications and introduce the use of DOS.