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EMAN SALEM, Technical Support Specialist

EMAN SALEM

Technical Support Specialist·National Trading Company

Saudi Arabia

Bachelor's degree, Administrative Sciences

Work experience

Total years of experience: 3 years, 11 months

Technical Support Specialist

December 2021 - December 2023

National Trading Company

Jeddah, Saudi Arabia

December 2021 - December 2023

• Provided technical support for hardware, software, and network-related issues
• Resolved user issues through effective troubleshooting and system support
• Improved operational efficiency by reducing system downtime
• Collaborated with internal teams to resolve technical incidents efficiently

Company industry:
Civil Engineering
Job role:
Information Technology

Accounting Clerk

August 2015 - December 2016

Zultec International

Jeddah, Saudi Arabia

August 2015 - December 2016

• Maintained financial and accounting records
• Performed accurate data entry and documentation tasks
• Supported administrative and accounting operations

Company industry:
Manufacturing
Job role:
Accounting and Auditing

Patient Reception Clerk

June 2014 - October 2014

Dyaferm Medical Services

Jeddah, Saudi Arabia

June 2014 - October 2014

• Managed patient appointments and front-desk operations
• Maintained organized patient records and scheduling
• Provided professional customer service and reception support

Company industry:
Medical Hospital
Job role:
Customer Service and Call Center

Education

King Abdulaziz University

January 2020

January 2020

Bachelor's degree, Administrative Sciences

Saudi Arabia

Skills

COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
ACCOUNTING
Intermediate
ACCOUNTING
Intermediate
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
INVENTORY CONTROL
Intermediate
INVENTORY CONTROL
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
NETWORK TROUBLESHOOTING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
RECORDS MANAGEMENT
Intermediate
RECORDS MANAGEMENT
Intermediate
SYSTEM SUPPORT
Intermediate
SYSTEM SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
END USER TRAINING AND SUPPORT
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
HARDWARE TROUBLESHOOTING
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate
WORKFLOW MANAGEMENT
Intermediate
WORKFLOW MANAGEMENT
Intermediate

Languages

English

Expert

Arabic

Beginner

Training and Certifications

Certifications
Microsoft Excel Course
Introduction to Computer Networks
English Language Course
Google IT Support – Technical Support Fundamentals (Coursera)
Technical support fundamentals
Microsoft Excel Course
Introduction to Computer Networks
English Language Course

Hobbies and interests

الحاسب الالي