Business Development Manager
ProServ
Total years of experience :4 years, 4 Months
- Building and maintaining client relations
- Developing personalized business relationships to identify customer needs and present solutions
- Setting appointments with prospective clients in the banking, insurance, services, manufacturing, and transportation sectors, focusing on the development of new business opportunities
- Identifying new business opportunities and prospects
- Developing new opportunities through existing clients
- Writing and communicating proposals
- Meeting with clients, identifying their needs
- Liaising with the team, and other departments and setting up a plan to meet client needs
- Presenting the company in conferences and events
- Planning marketing and networking events
- Provided all administrative services for the general manager
- Maintained and monitored the implementation of the company’s policies and procedures
- Developed workflow processes in coordination with department heads
- Developed a document management system and trained all department heads on implementation
- Supported the development of the organisation structure
- Maintained the general filing system
- Arranged board committee meetings and agendas
- Planned and coordinated arrangements for meetings, conferences, and training sessions
- Prepared and communicated MoMs
- Communicated client complaints and concerns to the customer support centre
- Coordinated with different offices and branches across the middle east
- Managed and communicated target letters for department heads
Quality Management and Assurance (QMA)
• Implementing BMW QMA system:
- Enforcing the implementation of BMW QMA standards within all departments by communicating to each department manager the standards needed to be fulfilled by his department
- Setting up training sessions introducing QMA system to all departments
- Setting an action plan along with department managers and maintaining follow up
- Performing audits to ensure correct implementation
- Reporting monthly audit results to management
- Conducting meetings and workshops discussing current status and suggested ways of improvement and setting action plans
- Meeting with each department in order to explain required standards
• Consistently revising work flow processes and enhancing them
• Introducing quality projects, finding areas for improvement at the company, and coordinating with related parties to organize the project to completion
Customer Relationship Management (CRM)
• Analysing CRM reports
• Preparing presentations comparing monthly, quarterly, and yearly results
• Setting up meetings with management & related parties discussing results
• Setting up action plans with the team
• Following up with team members