Head, Human Resources
FBN Microfinance Bank Limited
Total years of experience :25 years, 7 Months
- Understanding and relating to employees as individuals, thus identifying individual needs and career goals.
- Creating a rostrum for all employees to express their goals and provide the necessary resources to accomplish professional and personal agendas, essentially in that order
- Handling all employee engagement issues such as surveys (to depict the level of connection/passion the staff has for his job, his/her relationship with his supervisor and the general feeling of pride which he possesses for working in the organization), periodic trainings with emphasis on positive managerial relationships, trust and honest communication, 360 degrees feedback, counseling sessions as well as identification and motivation of talents within the organization.
- Responsible for preparing training plan, budgets and co-ordination
- Identifying areas that suffer lack of knowledge and insufficient training, and accordingly provide remedial measures in the form of workshops and seminars
- Recruitment and selection of the required workforce based on proper manpower planning
- Policy formulation and implementation
- Maintain knowledge of all pension-related regulations and other statutory requirements and advise management and employees appropriately
- Coaching and mentoring team members
- Preparing and providing feedback on team members’ performance
- Performance review and career progression of staff.
- Managing all staff welfare issues e.g. leave, payroll, anniversaries/birthdays etc
- Upholds the disciplinary process in the Bank and also a member of the disciplinary committee
- Initiated and developed the structure of the Pensions Administration Unit in the Bank, in line with the pensions reforms act (2004)
- Trained and developed subordinates on pension processing and remittances
- Developed a working manual for the team
- A member of the committee that reviewed the HR manual and staff handbook for the Bank
-Developed in conjunction with the Group Head new Policies for the Bank i.e. a fall out of our reviews
- Administer and supervise the processing of all staff loans
- Appraisal of viability of loan request and recommendations
- Ensure loan disbursement/booking after relevant approvals
- Ascertain loan provisioning on periodic basis and ensure that loans granted do not exceed the provisioning for the period
- Carry out offsite reviews, spot checks and lead audit to high risk rated offices and others.
- Ensure that all loans that have been paid down are properly liquidated on HR software and that any leakage is recouped.
- Supervise the processing and payment of all statutory deductions from staff salaries e.g. NHS and Pensions on a monthly basis
- Write and review reports, highlighting trends and issues for management attention
- Perform other functions as assigned by the Group head
- Loan portfolio management review and reports
- Managed the process of recruitment of all temporary staff and initiated the process of changing the tests questions quarterly.
- Part of the Team Members who initiated, developed and executed the campus recruitment project.
- Zero tolerance for service delivery failures and fraud among temporary staff. These cadre of staff produced references and guarantors that were
• Sourcing for talented applicants for possible selection using different recruitment options
• Review of applications and resume before short-listing for appropriate interviews
• Screening of applicants based on information obtained from resume
• Co-ordination of all entry-level, NYSC and Industrial attachés tests and interviews
• Establish effective feedback process for all recruitments and selections
• Summarize and maintain comprehensive records of all interviews of staff
• Facilitate a smooth first-time induction and orientation process for new hires
• Processing and payment of Leave, Medical and re-deployment allowances
• Processing of staff confirmations
• Conduct exit interviews and ensure proper documentation of same
• Deployment and re-deployment of staff based on management’s approvals
• Receipt & payment of cash
• Vaulting in and out of cash on a daily basis
• Maintenance of Till box after end of day balancing of books
• Issuance of cheque books to customers upon request
• Issuance of monthly generated statements of account
• Confirmation of cheques before payment for large withdrawals
• General enquiries/Client Services
• Account reconciliation and customer complaints management
• Supporting the Head of operation
• Account initiation, Maintenance and termination, enquiries and complaints
• KYC compliance monitoring and periodic review
• Sourcing for new business commitments
• Maintaining existing customers by meeting requests promptly
• Periodic customer surveys and reports
• Enquiries & Complaints