Client Success Manager
Nexa
Total des années d'expérience :12 years, 8 Mois
Nexa is a Dubai based growth marketing agency with offices in the US and the UK, providing high-quality digital marketing solutions from website design, SEO, social media management and content marketing to fully integrated digital marketing strategies. Nexa is the region's leading and only HubSpot Platinum Agency Partner.
• Acted as the primary point of contact for any new inquiries
• Discussed clients' business goals to determine the suitable digital marketing solutions to meet these objectives
• Created detailed proposals and marketing strategies together with the rest of the team
• Provided ongoing support throughout the customer lifecycle
• Prepared weekly performance reports to track sales
Golden Stay is a vacation home rental company providing accommodation in multiple locations in Dubai, primary focus on tourists visiting Dubai but also offering long-term accommodation for locals.
• Responsible for full office/reception administration
• In charge of managing all incoming inquiries and reservations (booking platforms, phone, email, walk-ins)
• Created and managed multiple booking platform accounts; updated pricing and availability information on a daily basis, responded to inquiries
• Personally welcomed guests and carried out the check-in procedures
• Organized cleaning upon check out and upon request by coordinating with the housekeeping team
• Handled customer complaints and any specific customer requests in a timely manner
• Prepared detailed occupancy and revenue reports for daily and monthly reporting
A to Z Media is a full-fledged media agency active all over the GCC, providing customized digital marketing solutions from a to z.
• Identified new business opportunities through researching potential clients
• Continuously generated new leads and approached potential clients by cold calling
• Recognized and analyzed clients’ goals and developed digital marketing solutions to achieve clients’ specific objectives
• Provided consistent after-sales support for existing clients and maintained successful customer relationships
Cooltra Motos S.L. is the market leader for mobility solutions with more than 6000 scooters, 17 official stores in 5 different countries and 100 rental spots in Southern Europe, offering solutions for short and long-term rentals, rent to buy, guided tours, renting, and fleet management.
• Responsible for full shop administration of three short-term rental shops located in Barcelona
• Trained and coached new employees and interns
• Ensured high levels of customer satisfaction through excellent service and efficient problem-solving
• Continuously reached or exceeded monthly sales targets together with the rest of the team
• Managed and updated the company's database and CRM system on a daily basis
• Handled B2C and B2B invoicing and accounting
• Reported third-party accidents to the insurance company and handled the cases until resolved
• Planned and created the working schedule for the short-term rental shops on a monthly basis
• Continuously seeked ways to improve the working environment and create more efficient work patterns
• Planned and developed new marketing and communication materials
Wrote a bachelor's thesis for a Finnish company specializing in the wholesale of snowmobile spare parts with the topic of customer satisfaction and perceived value in B2B relationships.
Designed a survey to measure the current satisfaction level of the company's B2B customers and the perceived value of the relationship. Used a self-administered questionnaire as data collection method and created a database to analyse and interpret the data. Developed a strategy to improve satisfaction and increase perceived value.
Achieved a 4.0 grade and received a scholarship from the assigning company due to the usefulness of the research to the company's operations and its business relationships.
The thesis can be found here: https://publications.theseus.fi/bitstream/handle/10024/106153/Thesis%20Emilia%20Peltonen%202016.pdf?sequence=1
Teo Lehtimäki Oy is a Finnish company specializing in the wholesale of snowmobile spare parts and equipment, catering to B2B clients globally with the primary focus on Finland, Sweden, Norway, Estonia, Russia, and the European Alps region.
• Assisted associates in ways that optimized procedures
• Translated communication materials and official company documents into English and Swedish
• Updated the company’s official website and digital environment
• Sorted the company's mail
• Responsible for sending out the annual product catalogue to both domestic and international customers
• Received and arranged product shipments in the warehouse
Did occasional teacher's substitutions in a Finnish primary school during 2 years and 5 months, alongside university studies. Responsible for planning and implementing the daily lessons of grades 4 to 6.
Completed a 5-month internship as a part of university studies in Europe's leading scooter rental company with the highest grade.
Provided customer service in English and Spanish, carried out sales promotion, managed sales cycles from initial to close. Also responsible for data entry, equipment maintenance, creating rental contracts, invoicing, as well as translating official company materials from Spanish to English.
Part-time job alongside university studies in the predominant convenience store chain in Finland, working mainly evening shifts and weekends.
Responsible for full store administration, operating and balancing the cash register, product inventory and order placing, resolving customer complaints, and providing customer service in both Finnish and Swedish.
Summer job in a company specializing in customized telemarketing campaigns of products in the B-to-C sector.
Implemented customized telemarketing campaigns of products to domestic customers. The position required excellent communication skills and the ability to successfully implement different sales strategies.
Full-time job in a highly specialized plastics manufacturer focused on developing, manufacturing and marketing customer-oriented solutions. Three shift work (7AM-3PM, 3PM-11PM, 11PM-7AM).
Main responsibilities included ensuring product quality as well as product assembly in a fast-paced and goal-oriented work environment.
218,00 cr (ECTS) including studies of: Society and Entrepreneurship, Languages and Communication, Data Processing, Mathematics and Natural Sciences, Business Economics and Legal Norms, Marketing, Company Economics, Research Process, International Marketing, Foreign Trade, International Project Management, and Optional Professional Module of Tourism.