Emma Fisher, Operations Director

Emma Fisher

Operations Director

NOX Culinary

Lieu
Koweït - Hawali
Éducation
Etudes secondaires ou équivalent,
Expérience
11 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 11 Mois

Operations Director à NOX Culinary
  • Koweït
  • février 2016 à août 2018

Core competencies and attributes include-
Project Development
Training and Development
Business growth, expansion
FOH and BOH experience
Recruitment
Guest service
P&L competency
Stock Controls
Procurement

Restaurant General Manager
  • mars 2013 à mars 2015

Responsible for all aspects of daily operations for a 150 cover fine dining Italian restaurant with a very elite clientele.

Key Achievements-

Researched, procured and lead the implementation of Qudranet reservation system.
Grew revenue by 32% year on year.
Designed and implemented the restructuring of the dining room floor.
European Restaurant of the Year 2013 - Time Out Magazine.
Wine Spectator Award of Excellence 2013 and 2014.
Restaurant of the Year 2013/2014 -Time Out Magazine.
Organized and hosted dinners for Ferrari and Red Bull, part of Formula-1 Championship and jewellery of Arabia events.




From June 2012 I travelled in France and returned to the UK in January 2013.

General Manager à PCDG Mitchells and Butlers
  • Royaume Uni
  • novembre 2010 à mai 2012

Responsible for all aspects of daily operations for a 100 cover high end gastro pub in London.

Key Achievements-

First Manager across the Group to achieve a profile of excellence for CMI
Grew revenue by 36% per week through introducing new cover process.
Took over a site of excellence as a new GM

Assistant General Manager à Gaucho
  • Royaume Uni
  • novembre 2009 à novembre 2010

Assisting alongside the general manager daily operations of a 120 cover fine dining Argentinian restaurant in Leeds.

Key Achievements-

Developed key relationships with the Leeds Legal sector and introduced a lunch offer which led to increasing revenue by 36%
New store opening.
Multiple site management.

Restaurant Manager à Salvo's
  • Royaume Uni
  • novembre 2008 à novembre 2009

Responsible for all aspects of daily operations of this 90 cover family owned casual dining Italian concept in Leeds.
Key Achievements-
Winner of Gordon Ramsey's best independent Italian restaurant in the UK which led to an increase in revenue of over 30% and the development and refurbishment of the restaurant.

Restaurant Manager à Room Restauran
  • Royaume Uni
  • mars 2005 à novembre 2008

Responsible for all aspects of daily operations for this 140 cover modern British fine dining restaurant in Leeds.
Key Achievements
Promoted from restaurant manager to general Manager within 4 months.
Launch of Room Summer/ Winter promotion.

Éducation

Etudes secondaires ou équivalent,
  • à Bruntcliffe High School
  • août 2018

grade A-C including Maths Science and English

Etudes secondaires ou équivalent,
  • à Bruntcliffe High School
  • août 2018

grade A-C including Maths Science and English

Etudes secondaires ou équivalent, License Retail Management
  • à Leeds Metropolitan University
  • août 2018

Specialties & Skills

Social Skills
Customer Focus
Training
Guest Satisfaction
GENERAL MANAGEMENT
CUSTOMER RELATIONS
PROCUREMENT
PROMOTIONAL MATERIALS
RECRUITING
CONCEPT DEVELOPMENT
PROJECT DEVELOPMENT

Langues

Anglais
Expert