Emma Ouma

• Facilitated customers’ transactions using the cash register, manual bills and mobile Point of sale system, ensuring correct amounts and availability of adequate change thus reducing customers’ complains.
• Established updated and discounted prices of goods and implementing of new services, policies and processes to be followed internally and externally, increasing efficiency at work.
• Acquired in depth knowledge that contributed to my consistency in customer service and increased sale output demonstrating my ability to guide customers from the start to the end of their transactions
• Assisted with administration and clerical duties such as sending emails, answering phone calls, managing employee data like overtime, daily attendance and tracking data in spreadsheets ensuring records are tallying and updated.
• Handled the safe key and money in the cash drawers, assisted with banking of the sales and shared reports same with the accounts.

• Welcoming customers warmly and friendly as they enter the premises, assisting them with menu and processing of their orders.
• Up sell, cross sell products as I ensured sales maximization and targets are met
• Performed data entry of new client’s profiles and update existing ones in membership database, resolved customer complain and provided information on procedures or policies
• Prepared shift close report for manager’s review by computing and recording totals of transactions in the POS system.
• Collaborated with my crew team members to give exceptional service and purchasing experience.
• Prepared crepes, milkshakes and speciality coffee (piccolo, cortado and cappuccino) as well as cold drinks as trained.

• Ensured high stands of cleanliness and hygiene in the household maintaining a safe environment to all guests and kids., operated incoming telephone calls and made sure that all messages conveyed are accurate.
• Managed to achieve the required results due to my excellent time management, ability to work independently and flexible to change.

-Met and greeted customers leading them to designated aisles / shelves for their specified needs.
-Ascertained products were neatly displayed and had all corresponding information attached to them.
-Showcased new arrivals as well as seasonal promos which included up-selling/cross-selling with a view to increase revenue.
-Provided customers with information regarding product features and benefits.
-Assisted with inventory and restocking of merchandise and made sure each item is price tagged.
-Ensured that each customer I attended to received outstanding customer service by initiating a cordial and friendly ambience.