Corporate Services/Admin Manager
Finsbury Associates
Total years of experience :9 years, 11 Months
Responsible for insurance broker sales, business development, renewal terms, administration and compliance.
Acting as the head point of contact and effectively liaising between clients, medical insurance providers and internal team members.
Exercising discretion whilst dealing with confidential documents including census lists, trade licenses and medical records.
Working to deadlines to ensure all paperwork is submitted on time.
Offering first class customer service - educating clients throughout the process, building and maintaining strong relationships and assisting clients with claims, etc.
Booking and conducting client meetings. Compiling minutes and distributing.
Office duties: handling and screening phone calls, managing email leads, putting together weekly reports.
Working to hit and exceed individual and team sales targets.
Emirates are a world-class employer with a strong brand image and business ethics. My role as flight attendant has given me experience of many different cultures and attitudes and has taught me to deal with a wide range of customers, particularly the more difficult ones.
Key achievements and experiences include:
• Time management and organisational skills
• An understanding of different nationalities and their customer service requirements
• Improved communication skills
• Responsibility for the safety and security of passengers
• Experience of many worldwide destinations
• Ability to work as part of a team in what can sometimes be a time constrained and stressful environment
As part of my degree, I was required to undertake a placement year in Industry. I was successful in obtaining a place with IBM as a project co-ordinator (Europe IM Deployment
First Class Honours Business Studies with a yr in Industry. Year in industry completed at IBM
3 A Levels, History B, Biology B, Economics B. 12 GCSEs (A* - B Grades) including A’s in English and Maths GNVQ ICT (Merit) Community Sports Leadership Award (CSLA)