Emma Louise Haycocks

• Work closely with countries to support recruitment and staffing activities in order to ensure effective and timely staffing of all centres as per country growth plans
• Develop, document and implement the on-boarding/off boarding process and procedures
• Manage projects that need designing and implementing (disciplinary policy and procedures, staff handbook etc)
• Develop and implement regional recruitment and employment policy and procedures, including guidelines for line managers and country managers for recruitment
• Involved with salary survey participation & compensation & benefits administration
• Ensure optimal use of the Recruitment Management System (an ATS system) and be the SME and System Admin for entire MEA region
• Train and support new and existing staff on recruitment and on the RMS
• Work closely with web aggregator Broadbean to ensure appropriate credits are in place for region of MEA
• Subject Matter Expert for the Regus HR System (PeopleSoft) for entire MEA region
• Ensure the data integrity in PeopleSoft is up to date and correct and support the HR Officers in country to ensure this is done
• Collate weekly reports from PeopleSoft and provide to the HRD
• Work closely with the HRIS team to ensure PeopleSoft is used correctly
• Work closely with Training & Development Manager regarding the planning and coordination of induction programs for all senior recruits throughout the region
• Develop and manage the HR MEA section on the Intranet (RSpace)

Recruitment activities
• Responsible for delivering growth of new business and account development of existing client relations on an IT and Telco desk
• Responsible for delivering high quality service to clients and professional candidates through the retention and development of business
• Matching candidates of best fit to client requirements and performing a variety of supporting administrative tasks.
• Assist with placing job ads and screening applications, interviews and reference checks
• Providing offer letters and contracts when necessary
• Ensure onboarding for new employees is complete
• Extensive business acumen within their professional vertical
• Strong problem-solving, negotiation and interpersonal skills
• Ability to independently manage workload with minimal supervision
HR activities
• Day to day HR support for employees in the Middle East region
• Assisting the HR Manager with generalist HR matters, including reviewing and developing relevant Policies and Procedures and providing advice in relation to employee performance, conduct and absence management.
• Providing confidential ad hoc advice and assistance to employees
• Managing and maintaining contracts, personnel files and other employee information
• Facilitating and developing as necessary the local induction program for new employees
• Providing administrative support as required, including managing benefits tracking, employment verification and audits

First Point Group, April 2013-December 2013
Recruitment Consultant
• Responsible for the recruitment of professionals into major Telecoms clients worldwide
• Recruitment for contract and perm positions
• Advertising roles on job boards/social media sites to attract interest
• Making phone calls to candidates who are judged to be eligible
• Arranging interviews and managing the process through to offer and acceptance
• Able to maintain a structured daily plan to work efficiently
• Meet and exceed KPI targets

Comvergent Ltd July 2011-March 2013
Account Manager
• Account Manager for a Telecoms contract desk
• Maintaining and building successful relationships with clients, which included face to face/telephone meetings
• Responsible for the recruitment of candidates for high profile Blue Chip Telecoms clients across UK and Europe
• Recruit for a wide variety of contracts ranging from Administrative roles to high end Solution Architecture positions
• Developing a vertical market by gaining sector knowledge
• Identifying high calibre candidates
• Head-hunting / screening candidates over the phone
• Relationship / rapport building with candidates and customers
• Managing my desk in line with financial targets
• Ended my time at Comvergent with 50 contractors out on site (monthly billing of £44, 000)

HBOS April 2009 - June 2011
Customer Service Representative / Collections Advisor
• Knowledge on collecting and selling bank products (loans, mortgages, credit cards)
• Excellent telephony skills
• Excel in a fast paced, target driven environment
• Outbound and Inbound calling
• Assistant Team Manager after 1 year of being there
• Managing KPIs
• Motivated and driven to exceed targets personal and bank targets
• Team player

Flintshire County Council August 2005-April 2007
Lifeguard attendant
• Responsible for the safety and wellbeing of all swimmers
• Ensure the pool is maintained correctly
• First Aid qualified