Emmalyn Laurente

offboarding
• Streamlined onboarding processes, enhancing employee experience.
• Developed efficient payroll procedures, reducing errors by 20%.
• Implemented the HRIS for digital documentation and employee records.
• Implemented attendance monitoring system, increasing accuracy.
• Managed RERA, health insurance and employee relations, fostering a supportive
workplace.

• Managing the whole HR Department including operations, recruitment, back-office
support and Emiratization compliance.
• Leading the teams of (7) Emirati employees, (1) receptionist, (2) office assistants,
and (1) driver.
• Managing and Responsible for the Onboarding and Offboarding processes
• Personnel E-File/201 File Management
• Responsible and preparing in issuing company and employees letters
• Updating and Maintaining HRM system with employee information
• Monitoring and maintaining accurate attendance information including absences,
sickness, leaves and holidays
• Preparing and Responsible for the monthly payroll including increments, leave
settlement and deductions
• Preparing offer letter, addendum, increments and promotion letters
• Responsible for processing the RERA Training, Exam and Broker Card
• Handling and Responsible for Health Insurance of all employees
• Employees Sim cards Management
• WhatsApp Groups Management
• Employee Relation Management

• Supporting the mobilization team for the employees documentation and ensuring
a complete personnel requirement
• Coordinating with the mobilization and on-boarding team for the visa status
• Responsible for all the visa processing (New/Renewal) and coordinating with the
all the GROs in the middle east.
• Responsible for Insurance application in coordination with AECOM
Rewards/Insurance Team
• Updating and Maintaining the HRIS System
• Handles GDRFA System for new visa application and visa cancellation.
• Handles Workday, Oracle, HRIS System of GRO|HR Operations

• Supporting the recruitment process
• Preparing and sending offer letters and contracts
• Responsible in full ON and OFF boarding processes
• Ensuring onboarding and inductions are scheduled
• Creating CRM/ERP employee profile
• Updating HRM systems with employee information
• Monitoring and Maintaining accurate attendance information including absence,
sickness and holidays
• Preparing the monthly payroll
• Preparing increments and promotion letters
• Processing leaves, benefits and final settlements
• Maintaining the hard and soft files of 500 employees
• Monitoring all company Whatsapp Groups
• Registering RERA Exam and Applying Broker Card l accreditation and waiting from
EIAC the date of final audit.

• Pro-actively manage & develop the institute & its
business to meet financial targets with the assistance of
the board members.
• Business development and digital marketing activities to identify secure & retain
new clients.
• Manage, develop and train the support staff within the training institute.
• Maintenance of accurate records and providing daily reports to the owner.
• Constantly striving to improve the quality of service to both clients and customers.
• Implementing Institute plans and programs
• Full responsibility for delivering quality training via a team of trainers/facilitators
• Formulate policies and make decisions on training matters and strategy.
• Develop new business opportunities and propositions.
• Full responsibility in recruiting and selecting qualified staff, trainers and facilitators
• Handling the HR & PRO activities with government bodies - GDRFA, MOHRE,
DED and KHDA.

• Managed the accreditation requirements for local and international accreditation
bodies or authority - Highfield UK, NCFE, ACTVET, EIAC & other Municipalities
• Responsible as a subject matter officer for ISO 17024 standard, government
regulations, and other applicable policies and procedures.
• Managed and coordinated departmental activities related to the NCFE, ACTVET
and EIAC accreditation process.
• Developed evidences of compliance for accreditation standards, prepares policy
drafts, prepares written documentation and reports, maintains computer
databases, develops and revises forms.
• Coordinated on-site assessments and inspections, tracks the submission of
required administrative reports, and works closely with management and staff on
policy review.

• Arranged and processed the leaves of the staff (annual, maternity and sick leaves)
in coordination with the branch in-charges and management
• Worked closely with accounts department and management for the payroll
preparation, benefits and/or incentive of the staff.
• Prepared the employment contracts of the staff (new/renewal).
• Maintained historical human resource
• records by designing a filing and retrieval system; keeping past and current records.
• Organized and monitored the renewal of Licenses, Staff Visas and ID cards under
DCCA (Tecom) Freezone Authority, MOHRE & GDRFA
• Responsible for new/renewal of approval certificates or permits with concerned
government authorities (KHDA, Municipalities, DCAS)
• Responsible for the preparation and dispatched of the correct documentation to the
DCCA (Tecom) Freezone Authority & GDRFA for visa applications (new/renewal),
renewal of licenses with DED, cancellations and efficient collection of these
documents to take place when completed
• Arranged the medical insurance of all the staff in the region
◦ Accompanying the
employee in the airport as they exit the country.

• Managed and maintained the MDs diary for his business meetings and trainings.
• Coordinated travel and accommodation requirements in connection with others and
ensure arrangements in place for the MD to match his requirements.
• Kept and maintained an accurate record of papers and electronic correspondence
for the MDs future reference.
• Any other tasks assigned by the Managing Director.

• Managed training operations to ensure quality services aligned with RMK
standards, policies, and procedures.
• Coordinated daily staff schedules and trainer certifications.
• Handled client booking requests via phone, email, or in person, directing them to
appropriate branches.
• Organized participant sessions based on location, language, and availability.
• Scheduled training sessions for trainers and HACCP consultancy visits according
to work plans.
• Communicated daily training schedules to staff and clients clearly and promptly.
• Prepared training and consultancy proposals following RMK standards and client
budgets.
• Managed disbursement of company expenses through checks via courier or staff.
• Maintained high quality service across branches for current and potential clients.
• Ensured friendly, efficient service to maximize customer satisfaction.
• Coordinated with service providers and vendors for operational and training needs.
• Supervised branch work plans, assigned tasks, and ensured policy adherence.
• Liaised with government and semi-government bodies on compliance,
certifications, and audits.
• Reviewed and submitted training reports to relevant authorities.
• Supported monthly invoice preparation by tracking client training details.

• Managed incoming and outgoing correspondence, emails, and couriers.
• Assisted clients with inquiries or referred them to the appropriate officer.
• Prepared, encoded, filed, and retrieved reports and business documents.
• Compiled training event information and communicated details to trainers and
clients.
• Coordinated travel and accommodation arrangements for trainers, including
bookings and visas.
• Managed training event logistics, materials, reports, and schedules.
• Arranged venue, facilities, and logistics for training sessions.
• Organized staff daily schedules and submitted them to management.

• Handled the incoming and outgoing phone calls.
• Administered and arranged incoming faxes, emails, couriers/mails.
• Assisted the clients needs and inquiries.
• Maintained an organized file of the companys documents and records.
• Responsible for the recording, filing and retrieval of reports and other documents
used in the reception areas use for business dealings and transactions.