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Emmanuel Ochagwuba, Branch Digital Assistant

Emmanuel Ochagwuba

Branch Digital Assistant·Wema Bank Plc

Nigeria

Bachelor's degree, Safety and Disaster management

Work experience

Total years of experience: 9 years, 7 months

Branch Digital Assistant

January 2024 - Present

Wema Bank Plc

Abuja, Nigeria

January 2024 - Present

Company industry:
Banking

Key Account Associate

January 2023 - January 2024

Fair Money Microfinance Bank

Abuja, Nigeria •Remote

January 2023 - January 2024

• Managed a portfolio of 100+ customers, ensuring high retention and
relationship continuity.
• Processed and verified customer onboarding documentation with zero
compliance breaches.
• Increased product uptake through upselling and cross-selling,
contributing to branch revenue targets.
• Handled customer inquiries and administrative requests, improving
response turnaround time by 15%.
• Maintained accurate records and updated customer data within
internal systems.
Company industry:
Banking

Academic Staff (NYSC)

January 2021 - January 2022

Sunnah Private School,

Jos, Nigeria

January 2021 - January 2022

• Organized lesson plans, managed classroom records, and conducted
student assessments.
• Improved administrative coordination within the classroom
environment.
Company industry:
Primary, Prep, & Secondary School

Brand Ambassador

January 2015 - January 2020

Japan Tobacco International (JTI)

Kaduna, Nigeria •Remote

January 2015 - January 2020

• Managed relationships with 20+ distributors and retail partners,
ensuring consistent product availability.
• Supported sales initiatives that contributed to increased regional
product visibility and market penetration.
• Maintained activity reports and coordinated field operations
effectively.
Company industry:
FMCG

Education

Université protestante de l'Afrique de l'Ouest

January 2022

January 2022

Bachelor's degree, Safety and Disaster management

Benin

University of Agriculture

January 2018

January 2018

Bachelor's degree, Forestry & Wildlife Management

Nigeria

Skills

ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BANKING SERVICES
Intermediate
BANKING SERVICES
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MEDIA
Intermediate
DIGITAL MEDIA
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OFFICE MANAGEMENT
Intermediate
OFFICE MANAGEMENT
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
OPERATIONAL EFFICIENCY
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROCESS IMPROVEMENT
Intermediate
PROJECT COORDINATION
Intermediate
PROJECT COORDINATION
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate

Hobbies

  • playing football, movies and traveling