IT Support/Web Admin
RLTECH ICT & GLOBAL RESOURCES
Total years of experience :10 years, 0 Months
I am currently working as an IT Support and Web Admin at RLTech ICT & Global Resources.
• Assisted users with IT-related issues and provided technical support
• Provided technical guidance and support to ensure user proficiency in the use of IT applications
• Installed, configured, and maintained IT systems and hardware, ensuring optimal performance and reliability
• Developed a mobile-first approach to website design, ensuring optimal user experience on mobile devices
• Developed a mobile version of the website that improved usability on mobile devices
• Utilized web technologies to create dynamic content that increased user engagement and satisfaction
• Collaborated with developers to ensure that websites were compatible with the latest browsers and devices
• Designed aesthetically pleasing and user-friendly websites that increased user engagement by 50%
• Developed a process for tracking customer issues and their resolutions, resulting in improved customer support processes
• Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders
including cleaning, parking, security, and IT infrastructure.
• Implemented data-driven space utilization analysis, leading to a 25% reduction in real estate costs and increasing productivity by optimizing the layout and design of work areas.
• Drive facility performance improvements by implementing cost-reduction and eficiency enhancing strategies, while leading cross-functional staf teams.
• Maintain facility excellence through diligent upkeep and proactive maintenance schedules.
• Swiftly address and resolve emergencies, coupled with astute budget management.
• Ensure strict adherence to compliance standards and government regulations within the facility.
• Proactively plan for future facility needs, directing renovations and refurbishments to support business growth.
NATIONAL YOUTH SERVICE CORP (NYSC)
Assistance ICT Manager and Classroom Teacher Jan. 2021 - Feb. 2022
• Streamlined data management for over 100 students, ensuring accurate and eficient record keeping.
• Led a team of 21 across six classes to efectively manage and resolve issues with Computer-Based Testing (CBT) software.
• Pioneered the implementation of a CBT program, significantly contributing to a 50% increase in student enrollment within six months.
• Developed and executed training and peer-mentoring initiatives for a cohort of over 25 students in 2021.
• Modernized and optimized legacy CBT software code, doubling usability and performance.
• Initiated and managed a school blog, facilitating e-learning for minors and integrating 10 new students into the system.
• Achieved rapid promotion in just 6 months, recognizing exceptional performance and substantial contributions to organizational growth.
• Compiled data for 100+ students, enhancing record accuracy
• Trained 21 staf in CBT troubleshooting, optimizing class operations
• Orchestrated a specialized training program for a 21-member cross-functional team, encompassing 6 sessions, to efectively troubleshoot Computer-Based Training (CBT) software.
• Spearheaded a 4-person team in the seamless installation and configuration of computer hardware, software, systems, network printers, and scanners.
• Demonstrated a strong commitment to service excellence by promptly addressing service issues and requests, achieving a 50% response rate.
• Delivered comprehensive technical support to a corporate staf of 8-15 employees, ensuring optimal system performance.
• Orchestrated the successful overhaul of 5 power generators, optimizing performance and ensuring uninterrupted power supply; decreased downtime by 40% and increased energy output by 15%.
• Resolved 50% of service issues promptly
• Supported 8-15 employees with tech help
• Delivered expert technical support to over 20 personnel, enhancing operational eficiency.
• Spearheaded a housekeeping initiative, mentoring 5 staf members to maintain substation excellence.
• Played a pivotal role in the successful overhaul of 5 power generators, ensuring peak performance.
• Diligently monitored and documented daily readings of 5 generators over a year, ensuring reliability and consistency in power output.
• Aided 20+ staf with tech support
• Improved 5 stafs substation upkeep
• Overhauled 5 power generators
• Tracked daily readings for a year