Emmanuel Kweku Owusu

• Provided technical support for hardware, software, networking, and user related issues.
• Designed, developed, and maintained responsive websites using modern web technologies.
• Installed, configured, and maintained computer systems, servers, and network infrastructure.
• Implemented cybersecurity best practices, including user access control, backups, and system
updates.
• Diagnosed and resolved technical issues quickly to minimize downtime and improve business
continuity.
• Managed website hosting, domain configuration, email services, and SSL certificate deployment.
• Optimized website performance, security, and search engine visibility to enhance user experience.
• Maintained databases and performed routine backups to ensure data security and reliability.
• Worked closely with clients and stakeholders to gather requirements and deliver tailored
technology solutions.
• Managed multiple projects simultaneously while consistently meeting deadlines and maintaining
quality standards.

• Developed and maintained responsive websites, ensuring optimal performance across desktop,
tablet, and mobile devices.
• Managed multiple web development and technical support projects, consistently delivering
quality results within established deadlines.
• Escalated and resolved complex technical issues beyond Level 1 support, providing advanced
troubleshooting and timely resolutions.
• Delivered personalized technical support for complex customer issues, ensuring high levels of
client satisfaction and issue resolution.
• Trained and mentored new technical support specialists, facilitating smooth onboarding and
improving team productivity.

• Provided administrative support to ensure smooth daily office operations, including document
preparation, filing, and records management.
• Prepared, formatted, and typed business documents, reports, letters, and presentations using
Microsoft Office Suite.
• Organized and maintained physical and digital files, ensuring accurate record keeping and easy
access to important documents.
• Assisted with office coordination, scheduling, data entry, and general administrative tasks to
support daily business activities.
• Provided basic IT assistance, including computer setup, software installation, and
troubleshooting of office equipment.