Emmanuel Laguardia

• Extend scope of organizational relationships with key points of contact in industry and government
• Develop consultative revenue streams for long term renewal income for HR, Training and eLearning
• Initiate marketing strategies and coordinate actions to influence the market.
• Conducted Market Research, Competitors Research and Competitor Analysis and formulated a Strategic Plan to execute Marketing Penetration.
• Structured a 3 year Development Plan for the organization.
• Discussed strategic and sensitive issues and understands clients' needs.
• Built and maintained excellent relationships with colleagues and clients.
• Managed the proposal development process and maintain the time-lines for the proposal teams.
• Maintained the Business Development databases
• Investigated the economic conditions surrounding your small business activity such as industry trends and competition.
• Networked with other small businesspeople; establish a support group. Remember, you are not alone.
• Attended workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
• Adopted a team approach; work with others in pursuing common goals.
• Developed a situation analysis of your company including its strengths, weaknesses, opportunities and threats to assist in the development of a strategic plan for the future of the business.
• Conducted Training Needs Analysis (TNA) for Multi-National Companies (MNCs).
• Managed and supervised events and courses and made sure that everything run smoothly.
• Developed a very unique Selling Strategy that able the company to be above from the competition.
• Provided Sales and Customer Service Training to new sales staff of the company.

Responsible for the over-all operation of the station within his assigned shift; Consistently observes shift operating hours as assigned by the station manager; Ensures delivery of quality customer service, selling and delivering the offer and site presentation; Ensures that all sales transactions are handled correctly according to guidelines; Ensures that shift changes are performed according to guidelines; Prepares and assigns work schedule for all the station crews, staffs and cashiers; Ensures proper use of tools, equipment and materials at all times; Follow safety procedures always and conducts briefing on emergency procedures from time to time; Responsible for the overall cleanliness of the station; Monitors stock movement and ensures availability and keeps all stocks are priced and price changes are completed accurately on a timely basis; Ensures that all employees follow employee appearance standard when reporting for work; Coaches, leads and motivates staff; Enforce discipline according to station policies and guidelines; Submits report on time.

• Led the success of the station as Number 1 (One) from more than 800 other Shell stations in the whole country for 4 (four) consecutive quarters in performance, customer service and operations management.
• Directed the achievement of the station of 100% rating from Shell’s Performance Audit for 4 (four) consecutive quarters.
• Achieved an above target fuel volume for 4 (four) consecutive months.
• Ensured the delivery of quality customer service to almost 2, 000 customers every day.
• Made an exemplary performance from the first month of employment in sales management, operation management and customer service.
• Managed over-all operation of the station within assigned shift (8 to 9 hours)
• Prepared and assigned work schedule for all the staffs of the station.
• Followed safety procedures and conducted briefings on emergency procedures from time to time and ensured proper use of tools, equipments and materials at all times.
• Monitored stock movement and ensured availability and keep all stocks are priced.
• Coached, leaded and motivated staffs to achieve company goals and objectives always.
• Enforced discipline to all crews and staffs according to station policies.
• Submitted report on time (daily, weekly and monthly).

Conduct interviews on new applicants; Trains and evaluates new forecourt crews, staffs and cashiers; Retrains old crews, staffs and cashiers; Evaluate and do performance appraisal of all staff assigned in his shift; Performs other function as delegated by the station manager.

• Trained 4 (four) forecourt crews that became MMP Champions in our Shell’s Quarter Performance Audit.
• Trained 8 (eight) batches of new forecourt crews or 80 trainees all in all for 4 (four) Shell branches in the city about SHELL standard procedures, rules and regulations, emergency procedures, quality customer service and handling customer complaints.
• Conducted 12 (twelve) batches of orientations for new crews and staffs.
• Developed unique training plans and modules to educate new crews and staff about the procedures and regulations in the SHELL station.
• Performed quarter performance evaluation and retraining for 60 + crews from the 4 Shell Stations.
• Performed in depth analysis to forecourt crew and staff performance for strategic planning and job enhancements.
• Conducted final interviews to applicants and with in depth analysis, selected who were the best to undergo training.