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إيمانويل أورتاليزا, Senior Cargo Operations Specialist

إيمانويل أورتاليزا

Senior Cargo Operations Specialist·Easy for Customs Clearance

قطر

بكالوريوس, Computer Science

الخبرة العملية

مجموع سنوات الخبرة: 22 سنوات, 10 أشهر

Senior Cargo Operations Specialist

أبريل 2026 - حتى الآن

Easy for Customs Clearance

الدوحة، قطر

أبريل 2026 - حتى الآن

• Senior Cargo Operations Specialist reporting directly to the company COO; manage end-to-end operations for key account shipments including import, export, transshipment, breakbulk, RO-RO, courier and door-to-door services.

• Serve as primary operational contact for company key accounts; coordinate shipment requirements, resolve issues, and ensure SLA adherence.

• Negotiate and procure competitive rates from carriers, airlines, shipping lines, freight agents and transporters (local and international); prepare and issue client quotes based on negotiated contracts.

• Oversee bookings, uplift coordination, tracking, customs clearance and final delivery; maintain accurate shipment status in master database and provide proactive client updates.

• Verify and validate import/export documentation for compliance with Qatar Customs and applicable regulations; ensure risk assessments are completed for each shipment.
• Manage invoicing, job file closure and reconciliation for key account shipments; ensure timely billing and documentation accuracy.

• Lead procurement activities for logistics services; evaluate suppliers, secure contractual terms, and monitor service performance.

• Drive business development and sales support activities: analyze market trends, prepare
competitive quotations, generate leads, support telesales and help close deals to meet revenue targets.

• Perform administrative coordination, attend client operational meetings and sales calls, and liaise with internal teams to optimize operational workflows and customer satisfaction.

مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد

Senior Customer Service Executive

نوفمبر 2025 - فبراير 2026

Fast International Logistics Shipping Services

الدوحة، قطر

نوفمبر 2025 - فبراير 2026

• Manage company key accounts shipments and coordinate operational duties for all shipment requirements.
• Invoicing and closing job files of key accounts shipments.
• Procurement Specialist - Procure rates for services and quote clients based on their specific requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and logistics industry. Possessing a strong ability to analyze market trends and develop effective sales strategies. Adept at building and maintaining client relationships, generating leads, and closing deals. Proven experience in telesales, preparing competitive quotations, and achieving sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Senior Customer Service Executive & Cargo Operations

نوفمبر 2024 - فبراير 2026

Fast International Logistics Shipping Services

الدوحة، قطر

نوفمبر 2024 - فبراير 2026

• Manage company key accounts shipments and coordinate operational duties for all shipment requirements.
• Invoicing and closing job files of key accounts shipments.
• Procurement Specialist - Procure rates for services and quote clients based on their specific
requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to
meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and
logistics industry. Possessing a strong ability to analyze market trends and develop effective
sales strategies. Adept at building and maintaining client relationships, generating leads, and
closing deals. Proven experience in telesales, preparing competitive quotations, and achieving
sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master
database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring
compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

مجال الشركة:
الشحن

Cargo Operation & Customer Service Executive

أغسطس 2017 - سبتمبر 2024

Inchcape Shipping Services (Qatar) WLL

الدوحة، قطر

أغسطس 2017 - سبتمبر 2024

• Procurement Specialist - Procure rates for services and quote clients based on their specific requirements and negotiated rates. Experience include Supply Chain Coordinator and Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to meet client requirements.
• Results-oriented sales professional with a proven track record in the freight forwarding and logistics industry. Possessing a strong ability to analyze market trends and develop effective sales strategies. Adept at building and maintaining client relationships, generating leads, and closing deals. Proven experience in telesales, preparing competitive quotations, and achieving sales targets.
• Manage operations and logistics requirements for key account clients, including freight forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

مجال الشركة:
الشحن
الدور الوظيفي:
النقل والخدمات اللوجستية

Cargo Operations & Customer Service Executive

يناير 2017 - يناير 2024

Inchcape Shipping Services (Qatar) WLL

الدوحة، قطر

يناير 2017 - يناير 2024

• Procurement Specialist - Procure rates for services and quote clients based on their specific
requirements and negotiated rates. Experience include Supply Chain Coordinator and
Purchasing Agent.
• Obtain and negotiate rates from carriers, airlines, and agents, both locally and overseas, to
meet client requirements.
• Results-oriented sales professional a proven track record in the freight forwarding and
logistics industry. Possessing a strong ability to analyze market trends and develop effective
sales strategies. Adept at building and maintaining client relationships, generating leads, and
closing deals. Proven experience in telesales, preparing competitive quotations, and achieving
sales targets.
• Manage operations and logistics requirements for key account clients, including freight
forwarding, logistics and operational requirements for import & export, transport, transshipment, breakbulks, RO-RO, couirier and door-to-door services.
• Handle shipment enquiries for import and export, ensuring accurate updates in the master
database.
• Coordinate and track shipment movements from uplift to customs clearance and delivery to the consignees door.
• Oversee operational activities during customs clearance and shipment deliveries, ensuring
compliance with Qatar Customs requirements and timely delivery.
• Arrange bookings with airline carriers, shipping lines, agents, and transporters to move import and export shipments efficiently.
• Verify import and export shipping documents to comply with Qatar Customs requirements.
• Ensure proactive communication and provide shipment status reports to clients.
• Ensure adherence to risk assessment reports for the successful execution of each shipment.
• Perform administrative office coordination and attend meetings with client operation executives and sales calls.
• Report directly to the Cargo Services Manager.

مجال الشركة:
الشحن

Customer Service Executive

أبريل 2016 - يوليو 2017

Paragon Shipping & Logistics WLL

الدوحة، قطر

أبريل 2016 - يوليو 2017

• Performed similar duties as at Inchcape Shipping Services, focusing on freight forwarding and
logistics for import & export.
• Procured services and provided quotations to clients, ensuring competitive and accurate pricing.
• Coordinated operational activities during customs clearance and shipment deliveries to ensure
smooth and efficient processes.
• Arranged bookings with airline carriers, shipping lines, agents, and transporters for the seamless
movement of shipments.

مجال الشركة:
الشحن

Administration Executive & Coordinator

سبتمبر 2011 - يناير 2016

Keppel Seghers Engineering Singapore Pte. Ltd. Doha North Sewage Treatment Works Projec

أُمّ صَلاَل مُحَمَّد، قطر

سبتمبر 2011 - يناير 2016

Testing & Commissioning Phase (T&C) and QA/QC Administration Executive & Coordinator
• Served as Administrator and Coordinator for the Testing & Commissioning (T&C) and QA/QC Departments.
• Generated weekly reports and prepared/consolidated test sheets for tested instruments/equipment prior to commissioning and hand-over.
• Coordinated visas, accommodations, and transportation for vendors.
• Compiled, prepared, and transmitted T&C and QA/QC documents (ISO Standard) to consultants and clients.
• Reported directly to the T&C and QA/QC Managers.

HSE Administration Executive & Coordinator
• Serve as Administrator and Coordinator for the HSE Department.
• Attend and represent KSES HSE Department at weekly safety meetings.
• Prepare weekly HSE meeting minutes and narrative reports/presentations.
• Update and manage Key Performance Indicators (KPIs) for the project site.
• Consolidate Risk Assessment Reports and manage job permits.
• Generate manpower updates, safety correspondences, and other reports.
• Update and transmit the Safety Management System (SMS) and handle equipment contracts.
• Manage project site security, gate passes, and procurement of HSE supplies.
• Verify invoices and delivery notes before HSE Manager approval.
• Prepare meeting minutes for HSE Coordination and Internal meetings.
• Report directly to the HSE Manager.

Workers Accommodation (Camp) Administrator
• Administer Temporary Workers Accommodation and liaise with sub-contractors.
• Represent the company at monthly operational meetings with sub-contractors.
• Prepare monthly status reports and payment certificates for back-charging sub-contractors.
• Coordinate waste management at the project site and office.
• Report directly to the Administration Manager.

مجال الشركة:
الهندسة المدنية

Testing & Commissioning Phase (T&C) and QA/QC Administration Executive & Coordinator

يناير 2011 - يناير 2016

Keppel Seghers Engineering Singapore Pte. Ltd.

أُمّ صَلاَل مُحَمَّد، قطر

يناير 2011 - يناير 2016

• Served as Administrator and Coordinator for the Testing & Commissioning (T&C) and QA/QC
Departments.
• Generated weekly reports and prepared/consolidated test sheets for tested instruments/equipment prior to commissioning and hand-over.
• Coordinated visas, accommodations, and transportation for vendors.
• Compiled, prepared, and transmitted T&C and QA/QC documents (ISO Standard) to consultants and clients.
• Reported directly to the T&C and QA/QC Managers.

مجال الشركة:
الاستشارات الهندسية العامة

HSE Administration Executive & Coordinator

يناير 2011 - يناير 2016

Keppel Seghers Engineering Singapore Pte. Ltd.

أُمّ صَلاَل مُحَمَّد، قطر

يناير 2011 - يناير 2016

• Serve as Administrator and Coordinator for the HSE Department.
• Attend and represent KSES HSE Department at weekly safety meetings.
• Prepare weekly HSE meeting minutes and narrative reports/presentations.
• Update and manage Key Performance Indicators (KPIs) for the project site.
• Consolidate Risk Assessment Reports and manage job permits.
• Generate manpower updates, safety correspondences, and other reports.
• Update and transmit the Safety Management System (SMS) and handle equipment contracts.
• Manage project site security, gate passes, and procurement of HSE supplies.
• Verify invoices and delivery notes before HSE Manager approval.
• Prepare meeting minutes for HSE Coordination and Internal meetings.
• Report directly to the HSE Manager.

مجال الشركة:
الاستشارات الهندسية العامة

Workers Accommodation (Camp) Administrator

يناير 2011 - يناير 2016

Keppel Seghers Engineering Singapore Pte. Ltd.

أُمّ صَلاَل مُحَمَّد، قطر

يناير 2011 - يناير 2016

• Administer Temporary Workers Accommodation and liaise with sub-contractors.
• Represent the company at monthly operational meetings with sub-contractors.
• Prepare monthly status reports and payment certificates for back-charging sub-contractors.
• Coordinate waste management at the project site and office.
• Report directly to the Administration Manager.

مجال الشركة:
الاستشارات الهندسية العامة

Office Administrator and Customer Service Specialist

أكتوبر 2008 - مارس 2011

Conor / Coriner Int’l Express Cargo & Services

الدوحة، قطر

أكتوبر 2008 - مارس 2011

Office Administrator and FedEx Agent
• Managed office administration tasks; Handled FedEx transactions, follow-ups, and cash flow reports; Reported to FedEx Doha Main Office and the Company President.

Cargo Pick-Up Logistics Dispatcher
• Arranged logistical dispatch for Cargo Officers; Reported to the Operations Manager.

Customer Service Specialist
• Assisted with cargo needs and queries via walk-in, phone, and email; Reported to the Operations Manager.

Encoder
• Encoded airway bills, bills of lading, and sent manifests; Reported to Operations Managers in Doha and Manila.

Accounting Staff / Cashier
• Collected cargo cash payments and generated cash flow reports; Reported to the Company Accountant and the Company President.

مجال الشركة:
الشحن

Office Administrator and FedEx Agent

أكتوبر 2008 - يناير 2011

Conor / Coriner Int’l Express Cargo & Services

الدوحة، قطر

أكتوبر 2008 - يناير 2011

• Managed office administration tasks; Handled FedEx transactions, follow-ups, and cash flow reports;
• Reported to FedEx Doha Main Office and the Company President.

مجال الشركة:
الشحن

Cargo Pick-Up Logistics Dispatcher

أكتوبر 2008 - يناير 2011

Conor / Coriner Int’l Express Cargo & Services

الدوحة، قطر

أكتوبر 2008 - يناير 2011

• Arranged logistical dispatch for Cargo Officers; Reported to the Operations Manager.

مجال الشركة:
الشحن

Customer Service Specialist

أكتوبر 2008 - يناير 2011

Conor / Coriner Int’l Express Cargo & Services

الدوحة، قطر

أكتوبر 2008 - يناير 2011

• Assisted with cargo needs and queries via walk-in, phone, and email; Reported to the Operations Manager.

مجال الشركة:
الشحن

Encoder

أكتوبر 2008 - يناير 2011

Conor / Coriner Int’l Express Cargo & Services

الدوحة، قطر

أكتوبر 2008 - يناير 2011

• Encoded airway bills, bills of lading, and sent manifests; Reported to Operations Managers
in Doha and Manila.

مجال الشركة:
الشحن

Accounting Staff / Cashier

أكتوبر 2008 - يناير 2011

Conor / Coriner Int’l Express Cargo & Services

الدوحة، قطر

أكتوبر 2008 - يناير 2011

• Collected cargo cash payments and generated cash flow reports; Reported to the Company
Accountant and the Company President.

مجال الشركة:
الشحن

Assistant Executive Director

يونيو 2006 - يونيو 2008

180 Degrees Music Team, Inc.

Manila، الفلبين

يونيو 2006 - يونيو 2008

• Managed and supervised the organizations administrative operations; Arranged and attended
client meetings, supporting both local and international clients; Conducted theatrical training for
youth and served as a creative stage director; Reported directly to the Executive Director and
Board of Trustees.

مجال الشركة:
خدمات الدعم التجاري الأخرى

Assistant to the Executive Director

يناير 2003 - يونيو 2006

180 Degrees Music Team, Inc.

Manila، الفلبين

يناير 2003 - يونيو 2006

• Assisted the Executive Director with administrative operations; Provided hands-on theatrical
training for youth; Served as a creative stage director Reported directly to the Executive
Director.

مجال الشركة:
خدمات الدعم التجاري الأخرى

التعليم

AMA Computer University

أغسطس 2002

أغسطس 2002

بكالوريوس، Computer Science

الفلبين

Miracle Life Christian Academy

أبريل 1998

أبريل 1998

الثانوية العامة أو ما يعادلها، High School

الفلبين

Skills

Cargo
Expert
Cargo
Expert
Procurement
Expert
Procurement
Expert
Office Management
Expert
Office Management
Expert
Administration
Expert
Administration
Expert
Customer Service
Expert
Customer Service
Expert
Database Management
Expert
Database Management
Expert
OPERATIONS
Expert
OPERATIONS
Expert
FREIGHT FORWARDING
Expert
FREIGHT FORWARDING
Expert
CLOSING (SALES)
Expert
CLOSING (SALES)
Expert
COMMUNICATIONS
Expert
COMMUNICATIONS
Expert
QUOTATIONS
Expert
QUOTATIONS
Expert
SALES
Expert
SALES
Expert
TRANSSHIPMENT
Expert
TRANSSHIPMENT
Expert
SUPPLY CHAIN
Expert
SUPPLY CHAIN
Expert
PURCHASING
Expert
PURCHASING
Expert
ACCOUNTING
Expert
ACCOUNTING
Expert
Quickbooks - Small Office
Intermediate
Quickbooks - Small Office
Intermediate
Administration / Management
Expert
Administration / Management
Expert
Driving
Expert
Driving
Expert
Typing 50 WPM
Expert
Typing 50 WPM
Expert
Customer Service
Expert
Customer Service
Expert
MS Office Applications
Expert
MS Office Applications
Expert
Business Correspondence
Expert
Business Correspondence
Expert
Team Leader
Expert
Team Leader
Expert
Trainer
Expert
Trainer
Expert
Stage Director / Stage Management
Expert
Stage Director / Stage Management
Expert
Creative Stage Director
Expert
Creative Stage Director
Expert
Office Management
Expert
Office Management
Expert
LOGISTICS
Expert
LOGISTICS
Expert
FREIGHT FORWARDER
Expert
FREIGHT FORWARDER
Expert
Procurement
Expert
Procurement
Expert
Cargo
Expert
Cargo
Expert
Administration
Expert
Administration
Expert

حسابات مواقع التواصل الاجتماعي

الموقع الشخصي
الموقع الشخصي

لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.

اللغات

الانجليزية
متمرّس
الفيلبينية
متمرّس

التدريب و الشهادات

الشهادات
NSC First Aid Course - Standard
Jul 2012 - Jul 2014
NSC CPR Course - CPR and AED
Jul 2012 - Jul 2014

التدريب
Problem Solving & Decision Making (Peritus Training)
Athena – Inchcape Shipping Services
Aug 2020
Customer Service in an Office (Peritus Training)
Athena – Inchcape Shipping Services
Aug 2020
Procurement Training
Athena – Inchcape Shipping Services
Nov 2019
Customer Complaints Corrective Action Request Training
Athena – Inchcape Shipping Services
Apr 2019
Customer Service Training for Port Agency
Athena – Inchcape Shipping Services
Apr 2019
Customer Service Training
Athena – Inchcape Shipping Services
Apr 2019

الهوايات

  • Doha Players
    I am a member since 2013 of Doha Players - longest running amateur theater in Qatar. I auditioned and performed in their musicals as Nanki Poo of "Hot Mikado" on June 2013 and Grantaire of "Les Miserables" on May 2014. To perform in a musical in Broadway or West End is one of my dreams and hoping it will not be too late.