Head Of Operations
Storm
Total years of experience :7 years, 0 Months
Opening and closing of studio Managing of mindbody software. Managing of clientele bookings. Managing instructors.
Managing sales report.
Managing cash deposits/petty cash and general accounting. Coordinating with suppliers/ordering and purchase. Managing staff schedule.
Coordinating all forms of logistics.
Managing both in house staffs and cleaners.
Resolving all misunderstanding both with clients and suppliers. Assisting with social media.
Supervise effectiveness of workflow and sequence of service during service periods, and provide constant hands on support.
Monitor guest satisfaction, respond to guest feedbacks and handle compliant according to policy.
Supervise closely and monitor cashiering fuction of the outlet. Assume full responsibility of the restaurant in the absence of the outlet manager.
Assisting in sourcing for coffee bean through exploring the coffee supply chain.
Assisting in writing of menus and recipes for promotional offers.
Remove expiry products from the shelves Daily inventory of what goes in and out Replenishing of products
Coordination of sales merchandising team Coordinate trade promotions Reconciliation and Balancing of receipts Meet personal/ team sales targets and call handling quotas
Handle complaints, provide appropriate solution
and alternatives within the time limit and follow up to ensure resolution. Generate sales lead
Effectively manage large number of calls
Handle complaints, and provide appropriate solutions and alternatives within time limit and company policy
courses: 2016