General manager of Enterprise Technology & innovation
solutions by stc
Total years of experience :16 years, 9 Months
Major Responsibility:
Responsible for Enterprise Technology & innovation sector. This includes business process management, enterprise architecture, cybersecurity implementation, business applications, integrations and digital touches & journey whatever internally as well as the externally.
Major Achievement:
▪ Digitized customers journey (lead to cash) considering the value chain of the company taking in consideration business process, enterprise architecture & digital touch.
▪ Implementating and applying AI and data management on data lake giving business the leverage to design and build their own visibly and dashboard using digitized self-services.
▪ monitoring business process and journey to ensure the agile business process are on place covering the efficient and optimized flow which will lead to customers experience & journey
Major Responsibility:
Responsible for the IT Dept. This includes data center infrastructure (servers, storage, networking & Security), data center applications, network administration, network engineering, cybersecurity implementation, business applications, integrations and digital touches & journey whatever internally as well as the externally.
Major Achievement:
▪ Works with consultants to ensure that the digital platforms, business applications & computer system platform provides sufficient computing resources to deliver the desired level of business performance.
▪ Directly supervises employees and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws
▪ Provide digitization services vision, enable innovation and leverage IT trends that can create business value consistent with the firm’s requirements and expectations.
▪ Lead global, strategic technologies initiatives to build and maintain key elements of the firm’s enterprise infrastructure and business application associated project portfolio, including but not limited to 24x7 data center infrastructure management and evolution, mobility and remote access services, wireless networks, enterprise-scale messaging environments, active directory multi-forest integration, dual-carrier global WAN, software-defined internetworking, and innovative end user computing solutions.
▪ Performs analysis of business needs and contributes to design of architecture, integration, development and installation.
▪ Participate in IT strategic planning, project planning and budget planning efforts.
▪ Analyze technology trends and develop digitization strategy, architecture, and delivery processes designed for agility and cost effectiveness.
▪ Establish and maintain strong, strategic partnerships with vendors and service suppliers.
▪ Develop RFPs/RFIs, oversee product evaluations, coordinate product and service selections, and ensure that pricing, terms, and conditions for supplier contracts meet the requirement and IT standards while achieving optimal results for the firm.
Responsible for the Infrastructure function within the organization. This includes data center infrastructure (servers, storage, networking & Security), data center applications (VPN, Exchange, Lync, and other messaging services), network administration, network engineering, client environment from enterprise infrastructure perspective.
Major Achievement:
▪ Provide infrastructure services vision, enable innovation and leverage IT trends that can create business value consistent with the firm’s requirements and expectations.
Lead global, strategic technology initiatives to build and maintain key elements of the firm’s enterprise infrastructure and associated project portfolio, including but not limited to 24x7 data center infrastructure management and evolution, mobility and remote access services, ubiquitous wireless networks, enterprise-scale messaging environments, active directory multi-forest integration, dual-carrier global WAN, software-defined internetworking, and innovative end user computing solutions.
▪ Provide leadership for delivery of 24/7 service operations and KPI compliance. Establish metrics, key performance indicators, and service level agreements to continually improve the performance of IT operations
▪ Participate in IT strategic planning, project planning and budget planning efforts.
▪ Analyze technology trends and develop infrastructure strategy, architecture, and delivery processes designed for agility and cost effectiveness.
▪ Establish and maintain strong, strategic partnerships with vendors and service suppliers.
▪ Develop RFPs/RFIs, oversee product evaluations, coordinate product and service selections, and ensure that pricing, terms, and conditions for supplier contracts meet the requirement and IT standards while achieving optimal results for the firm.
Major Responsibility:
The supervision of Planning and manage services teams of installing, maintaining and supporting communication
networks/security (LAN & WAN) and operation within an organization and branches, and ensure the smooth operation
of communication networks in order to provide maximum performance and availability.
Major Achievement:
Technical manager and designing the data center project which migrate the existing Infrastructure replacing with
nexus switches 7K, 5K and 2K
Performing a network and security audit and creating documentation and Visio diagrams to enable the 3rd line
support of Zain MS network infrastructure.
Manage the IT budgets and expenditure on network /security hardware required.
Supervision and team lead of implement and migrate the firewall of the corporate from juniper firewall into the
next generation firewall Palo alto PA-5050, and PA-5020 in Riyadh and Jeddah and verified the policy and
rules.
Project manager and Technical team lead of implement and migrate the load balancer of the corporate from
Cisco load balancer into F5 load balancer in DMZ zone and server’s farm zone successfully without any
interruption of the services.
Investigating and implementing new systems and upgrades as approved by the Change management with minimal
impact to business operation.
Suggesting and providing IT solutions to business and management problems.
Manage and supervision the manage services team to ensure they are matching the SLA.
Major Responsibility:
The main responsibilities are design and implementation of a communications network to support the internal application, serve the customer, Technical Architect which are reviews the communications network design and proposed technology components, helps determine data structure and distribution and helps determine process distribution.
Major Achievement:
Independently performs communication protocol upgrades on core MPLS.
Assists with analysis of network needs, and with network design and installation and in the main time also assists and providing the customer network needs as per the requirement
Provide technical support to end-users with hardware and software issues. And provides hardware and software training to individuals or groups.
Controls access to the network and users' ability to edit and change on the core network.
Works to ensure backup and recovery procedures are followed for network.
Major Responsibility
The responsibility are maintaining and supporting communication networks (PPP, Frame relay, MPLS, VPN….etc) and OSS within an organization and customers (personals or enterprises services), and ensure the smooth operation of communication networks in order to provide maximum performance and availability.
Major Achievement:
Administration and engineering of the Systems Management Service, this includes functions of monitoring, alerting, performance and availability.
Work with Infrastructure and Application teams to instrument for monitoring, availability, performance and alerting.
Work closely with infrastructure team to implement, track, and improve the monitoring service.
Responsible for scheduling upgrades, patches, and uptime of the environment, to ensure the monitoring service platform is properly managed.
Responsible for Day-to-day operations of the OSS.
Major Responsibility:
The responsibility are installing
, maintaining and supporting communication networks (LAN & WAN)
within an organization and branches, and ensure the smooth operation of communication networks in order to provide maximum performance and availability.
Major Achievement :
- Planning and implementing future networks (WAN & LAN) for the new remote sites by using MPLS technology for the WAN connectivity.
- Branches network design team membership and Project Manager of branches network.
- Implementing, configuring and customizing CiscoWorks applications LMS (CWLMS), CiscoWorks Quality of Service Policy Manager (QPM) applications and NetQoS applications.
- Managing and distributing IP addresses of all of Alinma network segments.
- Working and designing on network requirements of Disaster Recovery Center (DRC) with vendors and DSP’s
- Investigating and implementing new systems and upgrades as approved by the Change management with minimal impact to business operation.
- Planning, preparation, and conduction of user acceptance tests (UAT) for delivered systems and services.
- Working closely with the Director of Network Engineering/the Director of Provisioning and with other departments/organizations to implement maintenance and develop configuration review procedures, resulting in a substantial improvement of the network's uptime.
- Coordination with telecom companies to provide, terminates, and activates their services at the head office branches, and remote-sites.
- Designed, integrated and built of the networks Projects (third Party services) such as (VISA, SADAD, ERMS, MasterCard and Tadawul ).
- Suggesting and providing IT solutions to business and management problems.
- Ensuring that all the network equipment complies with our design and standards.
- Continuously look for ways to provide enhancement to existing IT services. Research, design, plan, schedule, and implement new technologies into production operating
Major Responsibility:
I Worked as part of an organisation’s IT support team as part of an IT networking consultancy firm working with a number of clients.
Major Achievement:
(1)- Performed installations, technical support, troubleshooting and maintenance of network equipment.
(2)- Managed infrastructure installation services including network facilities, Information Assurance, Cable Plant, WAN and LAN teams for the clients.
(3)- Installing, supporting and maintaining new network infrastructure for the client.
(4)- Ensure on time service/project delivery to client.
Training was conducted in Saudi Telecom Company, in order to understand the filed that been taken duirng the study example networks problems common solution in company, help desk management in Saudi Telecom company to receive users problems.
Section: Engineering Technology. Specialization: Network Engineering. Degree: Bachelor's. GPA: 4, 81 out of 5 excellent with the first honor degree.