Eman Mousa

• Managed outbound/inbound calls for high-profile tourism companies in the Gulf region.
• Developed persuasive sales pitches that significantly increased booking rates and customer sat
isfaction.
• Handled complex customer inquiries and resolved issues with high speed and professionalism.
• Collaborated with marketing teams to tailor services to KSA and Kuwaiti market trends.

• Oversaw content quality and user interactions on a university-level educational platform.
• Coordinated between students and instructors to ensure a seamless learning experience.
• Managed digital administrative tasks and user database updates.

• Acted as the first point of contact, ensuring a welcoming and organized environment for patients.
• Managed daily appointment scheduling and basic financial accounting records.
• Handled customer files and medical documentation with high confidentiality.

• Provided administrative support, including document preparation and student record manage
ment.
• Assisted in managing center finances, tuition collection, and basic reporting.
• Facilitated communication between parents, students, and educators.