Esraa Alsaadi

Directed strategic digital and IT transformation solutions, driving account growth and revenue across the
MENA region. Led cross-functional teams in addressing client pain points and ensuring secure, scalable, and
value-driven project execution. As a trusted advisor to C-level stakeholders, consistently exceeded firm-wide
sales and profitability goals, strengthening long-term partnerships via consultative engagement and delivery
excellence.
• Program & Portfolio Leadership: Led IT strategy and digital transformation portfolios valued at over $50M,
ensuring timely delivery within scope and budget. Directed and oversaw high-value portfolios covering IT

Developed strategic plans, analysis, and execution of large-scale transformations. My role encompassed core
business strategy, process and operational optimization, and technology deployment, with a strong focus on
change management and business transformation. Provided expert advisory services to improve human capital,
digital capabilities, and overall business performance
• Project Management & Digital Transformation: Spearheaded enterprise-wide transformations by leading
the implementation of digital solutions, including a unified ERP system, with an emphasis on human
centric change strategies. Led the merger of seven legacy systems into a single ERP platform, reducing the
transition time by 80% through department-specific adoption roadmaps
• Change Leadership & Process Optimization: Orchestrated end-to-end change initiatives by leveraging the
ADKAR and Agile methodologies, which resulted in an 80% faster adoption cycle. Mitigated resistance
through leadership alliances and impact workshops, leading to 95%+ user retention post-launch. This
framework ultimately delivered 18% ROI from change initiatives through productivity gains and sustained
adoption.
• Stakeholder Engagement & Adoption Governance: Designed and implemented infographic-based
communication campaigns that increased leadership buy-in by 25% and process adoption rates by 40%
within four months. Established an enterprise change sustainability framework with standardized
templates, which were later adopted as corporate policy, and reduced process regression by 35%.
• Financial & Operational Excellence: Identified $2.1M in annual savings by performing intensive data analysis
and workflow assessments. Redesigned and streamlined workflows to optimize processes, improve
efficiency, and enhance overall organizational performance.
• Project Leadership: Led and managed the end-to-end implementation of an e-commerce website and
mobile application using Agile methodologies, ensuring projects were delivered on time and within budget.
Developed key project documentation, including scope, project plans, Software Requirement Specification
SRS, Wireframes, and vendor evaluation criteria.

Established and led the Project Management Office (PMO), managing ERP and infrastructure portfolios valued
at over $10M. Drove governance, performance tracking (Power BI), and delivery excellence which resulted in
repeat client engagements and direct recommendations.
• PMO Establishment & Program Leadership: Established and led the Project Management Office (PMO),
managing ERP and infrastructure portfolios valued at $10M+. Built a centralized PMO, creating project
standards, templates, and dashboards aligned with PMI principles. This improved delivery timelines by 30%
and enhanced portfolio visibility for senior leadership.
• End-to-End ERP Implementation: Successfully directed full-cycle ERP implementations, including Microsoft
Dynamics AX 2012 and 365. Achieved 60% quality improvement, an 80% reduction in lead times, and 30%
cost savings within six months.
• Change Management & Adoption: Directed enterprise-wide ERP implementations with embedded change
management strategies, reducing resistance and accelerating adoption through ADKAR-based roadmaps.
Achieved a 30% faster go-live timeline and a 92% sustained user adoption rate. Led ERP transformations by
recruiting a network of change champions and using executive dashboards to track over 15 adoption
metrics.
• Client Engagement & Operational Excellence: Acted as a trusted business partner to C-level stakeholders,
proactively aligning project outcomes with strategic business objectives. Integrated ISO 9001 and ITSM
frameworks into PMO operations, which boosted delivery consistency and operational efficiency.
Introduced Power BI dashboards for strategic accounts to enhance reporting and executive insight

Recognized as a trusted business partner to the CEO and Chairman, promoted three times in under five years.
Directed transformational programs across 19 departments and 8 divisions, supporting corporate restructuring,
change adoption, and strategic alignment with international best practices and ISO frameworks. Delivered large
scale IT programs with 30-50% profitability growth, improving operational performance, client retention, and
organizational reputation.
• PMO Leadership & Delivery Excellence: Established and led the PMO, standardizing frameworks,
governance & execution practices, tools, and reporting. Managed diverse portfolios including software
development, security & safety, Audio visual, smart classroom systems, cabling infrastructure, and
outsourcing. Achieved full scope, schedule, and cost control with 30-50% profit growth through strategic
variation orders.
• Cross-Organizational Restructuring & ISO Integration: Played a central role in leading a strategic
transformation program aligning 19 departments and 8 divisions with ISO 9001 (QMS), ISO 20000 (ITSM),
and ISO 27001 (ISMS) standards. Designed and embedded new processes, policies, and functions across ESD,
PMO, HR, Admin, Finance, Procurement, Outsourcing and Sales. Achieved company-wide operations and
quality alignment with global best practices while supporting corporate transformation.
• C-Level Advisory & Strategic Planning: Recognized as a trusted business partner by the CEO and Chairman,
promoted three times in under five years. Provided strategic advisory services to top management on
project performance, operations, and compliance, and acted as a key liaison in reshaping the enterprise
operating model.
• Team Leadership & Capability Development: Managed and coached over 30 team members, including
engineers, technicians, and instructors. Designed performance evaluation systems, removed project
blockers, and fostered a culture of accountability to maintain project delivery excellence in dynamic, high
pressure environments.
• Coaching and Mentoring Excellence: Supervised and delegated tasks to teams of employees and instructors,
increasing their effectiveness in handling inbound requests and improving negotiation practices. Resolved
escalated customer service concerns and approved high-value payouts, ensuring client satisfaction and
project success.
• Financial Governance & Subcontractor Management: Created subcontractor payment systems and cost
control models for over 85 vendors. Managed budgeting, forecasting, and cash flow planning in
coordination with the Finance department.
• Project Coordination and Program Management: Successfully directed diverse project teams on-site,
including developers, site engineers, and project sponsors. Supervised the implementation of large-scale
projects, such as a smart classroom system in 4, 000 classrooms and 771 schools. Managed risks and issues,
corrected deviations from plans, and ensured project delivery to strategic objectives.
• Operational Excellence & Quality Governance: Improved organizational effectiveness and efficiency by
setting new policies, re-engineering workflows, and restructuring company divisions. Led gap analysis,
process design, audit readiness, and internal controls, aligning processes with ISO 9001, ISO 20000, and
ISO 27001 standards, as well as ITIL Service Strategies and OHSAS (Health & Safety) standards. This strategic
approach built long-term client partnerships and secured variation orders based on delivery reputation and
market credibility.