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Mansour Benbelgacem , Retail Outlet Executive

Mansour Benbelgacem

Retail Outlet Executive·Aramex

Qatar

Bachelor's degree, Islamic Studies

Work experience

Total years of experience: 5 years, 3 months

Retail Outlet Executive

September 2024 - Present

Aramex

Doha, Qatar

September 2024 - Present

Dealing with walk-in customers needs promptly and provide full information
and advice.
Sustaining high customer satisfactory service level.
Handling all outstanding reports and close the related cases on daily basis.
Handling all passports documentation for US visa.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Management

Customer Service Representative

March 2022 - August 2024

Ooredoo

Doha, Qatar

March 2022 - August 2024

Inbound Department:
Responding to customer inquiries via phone as well as maintaining customer
records.
updating their accounts information and processing any potential orders.
Answering customer questions either about promotions or discounts and
identifying customer needs to suggest appropriate products or services
Customer Response Department:
Handling customer complaints professionally.
Troubleshooting customer issues by providing technical support and escalate
them to appropriate departments.
Collaborating with other departments to meet customers needs either for the
purpose of investigation or for processing payments or refunds.

Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Administrative Assistant

March 2021 - March 2022

Beauty booth

Doha, Qatar

March 2021 - March 2022

Communication Management: Act as the central point of contact by answering
and directing phone calls and managing emails inquiries.
Documentation and filling: Maintaining both digital and physical filling systems
to ensure information is organized, secure, and easily retrievable.
Office Operations: Tracking and ordering office supplies, managing inventory.
Financial Support: Assisting with basic bookkeeping tasks, such as processing
invoices, tracking expenses, managing petty cash, and preparing financial
reports.

Company industry:
Advertising
Job role:
Administration

Education

Al-Zaytoonah University

June 2017

June 2017

Bachelor's degree, Islamic Studies

Tunisia

University of AL-Zaytoona: Higher Institute of Fundamentals of Religion

May 2017

May 2017

Bachelor's degree, Chariaa and law

Tunisia

AL-Mostakbal (future) secondary school

May 2014

May 2014

Bachelor's degree, Cultural And Literature Studies

Tunisia

Skills

communication skills
Expert
communication skills
Expert
team work
Expert
team work
Expert
Microsoft office
Expert
Microsoft office
Expert
soft skills
Expert
soft skills
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Call Center
Expert
Call Center
Expert
ADAPTABILITY
Intermediate
ADAPTABILITY
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
EMERGENCY EVACUATION
Intermediate
EMERGENCY EVACUATION
Intermediate
FIRST AID
Intermediate
FIRST AID
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INDUSTRIAL EQUIPMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MANAGEMENT
Intermediate
MANAGEMENT
Intermediate

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Training and Certifications

Certifications
Certificate of Completion English Language Courses
International Computer Driving License ( ICDL ) Cooperation: IDRAAK/SPECTO
Fire Warden & Basic Fire Fighting
Basic First Aid with CPR
Driving License ( LMV
certificate of completion English language courses
Sep 2021
ICDL
Sep 2021

Hobbies and interests

Football
Biking
Running
Endurance Activities
Puzzle
Strategic Activities