Mansour Benbelgacem

Dealing with walk-in customers needs promptly and provide full information
and advice.
Sustaining high customer satisfactory service level.
Handling all outstanding reports and close the related cases on daily basis.
Handling all passports documentation for US visa.

Inbound Department:
Responding to customer inquiries via phone as well as maintaining customer
records.
updating their accounts information and processing any potential orders.
Answering customer questions either about promotions or discounts and
identifying customer needs to suggest appropriate products or services
Customer Response Department:
Handling customer complaints professionally.
Troubleshooting customer issues by providing technical support and escalate
them to appropriate departments.
Collaborating with other departments to meet customers needs either for the
purpose of investigation or for processing payments or refunds.

Communication Management: Act as the central point of contact by answering
and directing phone calls and managing emails inquiries.
Documentation and filling: Maintaining both digital and physical filling systems
to ensure information is organized, secure, and easily retrievable.
Office Operations: Tracking and ordering office supplies, managing inventory.
Financial Support: Assisting with basic bookkeeping tasks, such as processing
invoices, tracking expenses, managing petty cash, and preparing financial
reports.