Emna Chaabane

Preparing commercial and financial offers * Preparing the contracts for the provision of offices. * Preparing the domiciliation contracts. * Manage Invoices (preparing invoices and monitoring payments). * communicating with clients * Assist in implementing the follow up sales procedure * Receiving and responding to correspondence on behalf of the manager and distribute as appropriate. * Welcoming Visitors * Reception and advising customers * Organization of meetings, appointments and travel. * Organization of coffee breaks and breakfast breaks * Checking the mailbox every day. * Managing Mail Dispatching Paper, Electronic, Fax * Controling the Facebook page * Management of web site updates * Monitoring purchases (supply, repair ...)

Provide upscale guest service experiences for clients throughout their stay * Ensure clients are properly greeted upon their arrival * Monitor daily bookings and ensure assigned rooms are prepared prior to check-in * Coordinate luggage collection and storage * Promptly address guests’ requests, like in-room dining * Actively listen to and resolve complaints * Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services * Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns * Inform clients of our hotel services, including breakfast and dining options * Promote all hotel amenities, conveniences and programs offered * Appraise team’s performance and produce regular reports * Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience * Examine daily duties, assign tasks and check on progress * Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings * Recommend local tourist spots, including places to dine, shop and sight-see * Establish friendly relationships with regular hotel client