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EMRAH AKBAŞ, Operations Supervisor

EMRAH AKBAŞ

Operations Supervisor·QATAR AİRLİNES İSTANBUL HEADOFFICE

Türkiye

Diploma, Hospitality Management

Work experience

Total years of experience: 14 years, 2 months

Operations Supervisor

April 2013 - August 2014

QATAR AİRLİNES İSTANBUL HEADOFFICE

Istanbul, Türkiye

April 2013 - August 2014

- Supervise the smooth flight-handling activities such as flight editing, check-in, transfers and boarding as well as coordinate with ramp and ground handling activities to meet high standard operations and on-time schedule daily.
- Roster duty for Customer Service Agents efficiently, review aircraft allocations and liason to Airport Services Duty Officer.
- Generate various reports and always keep the workplace neat and tidy as well as offering support to the Airport Service Manager in implementation of training and remaining Qatar Airways strategy.

Company industry:
Airlines
Job role:
Customer Service and Call Center

INTERNATIONAL SALES AND MARKETING DIRECTOR

January 2012 - January 2013

KARAR AYAKKABI

Istanbul, Türkiye

January 2012 - January 2013

KARAR AYAKKABI ( INTERNATIONAL SALES AND MARKETING D
IRECTOR) ( 2012 -2013)

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Marketing and PR

Assistant Food and Beverage Manager

January 2009 - January 2012

Florida Tampa Marriott Waterside Hotel & Marina (ASST.FOOD&BEVERAGE)

United States

January 2009 - January 2012

Florida Tampa Marriott Waterside Hotel & Marina (ASST.FOOD&BEVERAGE) 2009-2012)

Company industry:
Hospitality & Accomodation
Job role:
Management

Senior Cabin Attn. & Instructor

January 2004 - January 2007

Pegasus Airlines

Istanbul, Türkiye

January 2004 - January 2007

Pegasus Airlines ( Senior Cabin Attn. & Instructor ( 2004 - 2007)

Company industry:
Airlines
Job role:
Customer Service and Call Center

CABIN ATTENDANT

June 1998 - February 2004

Turkish Airlines

Istanbul, Türkiye

June 1998 - February 2004

Turkish Airlines (Cabin Attn) - ( 1998-2004)

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Florida Tampa University

May 2009

May 2009

Diploma, Hospitality Management

United States

Florida Tampa University - Hospitality Management (2007-2009)

Adnan Menderes University Tourism

September 2003

September 2003

Bachelor's degree, GRADUATED

Türkiye

GPA (point): 2.92 out of 5

GPA (point): 2.92 out of 5

Skills

Service Layer
Expert
Service Layer
Expert
Service Learning
Expert
Service Learning
Expert
ATA
Expert
ATA
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Customer Service
Expert
Customer Service
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
ATA
Beginner
ATA
Beginner
INSTRUCTOR
Expert
INSTRUCTOR
Expert
INTERNATIONAL SALES
Intermediate
INTERNATIONAL SALES
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
SALES
Intermediate
SALES
Intermediate
Handling Customer Complaints
Expert
Handling Customer Complaints
Expert
Stress Management Skills
Expert
Stress Management Skills
Expert
Conflict Management
Expert
Conflict Management
Expert
Teamwork
Expert
Teamwork
Expert
Service Layer
Expert
Service Layer
Expert
Service Learning
Expert
Service Learning
Expert
Customer Centricity
Expert
Customer Centricity
Expert
Customer Service
Expert
Customer Service
Expert

Languages

English
Expert
Spanish
Expert
German
Expert
Turkish
Expert

Hobbies

  • Traveling
  • Reading