STATION MANAGER
Qatar rail
مجموع سنوات الخبرة :6 years, 7 أشهر
Highly efficient and organized Operations Manager with more than 7 years of experience, supervising multiple teams of employees, planning and maintaining work schedules, execution procedures and policies, Creating strategy for day to day operation, implementing Property and asset Facility management and performing enhanced customer service.
Key skills
1-Business Management
People management
Project management
Time management
Risk management
Logistics
Action planning
Conflict Resolution
2-Problem-solving
Research skills
Analytical skills
Critical thinking
Decision-making skills
Attention to detail
3-Organizational skills
Physical organization
Planning
Scheduling
Prioritization
Goal setting
4-Leadership skills
Relationship-building
Motivation
Creativity
Commitment
Strategic thinking
Coaching
5-Communication
Oral and written communication
Non-verbal communication
Active Listening
Presentation
Public-speaking
Negotiation
Persuasion
Discussion
6-Computer skills and knowledge
Office suites (MS Office, iWork)
Social media
Database management
Web research
Troubleshooting
Fast Typing
7-Interpersonal skills
Teamwork
Communication
Networking
Empathy
Openness
Achievement's
2016-2017
Team member Pre opening of the largest Theme park in Middle east as Team leader in Park Operations in Dubai, UAE.
2018-2019
Operations supervisor of Pre opening the biggest indoor and Outdoor FEC in Qatar.
2020-2022
Station manager Pre opening of Lusail Tram light transit railway system.
Customer oriented Guest Service Supervisor with great listening and
problem solving skills, able to adapt to the multicultural
environment. Excellent communicator, attentive to detail and with
proven ability to set objectives appropriately to meet and exceed
the targets and expectations.
Guest service/Rides operations
supervisor
Administration
Policy implementation
Customer support
Supervise employee
Daily basis Briefing/updating
Dividing daily/weekly tasks
Creating/Updating SOP files(once in 3 months)
Stock replenihment
* Interraction with customers
* Customer service
* Up sale/sale/cross sale
* Weekly stock take
* Opening/closing cash raports
* Achieving daily/weekly/monthly target
* New stuff member buddy
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