EMROZ KHAN

• Experience in deploying packages on Production servers.
• Experience in IBM AppConnect administration.
• Experience in deploying BAR files/packages on IBM App Connect Production servers.
• Experience in the creation of Integration Servers and assigning the ports after creation.
• Troubleshooting in case of any IBM App Connect production issues/slowness.
• Health monitoring and taking preventive actions for IBM App Connect production servers.
• Supporting the Dev Team to get the required Firewall/Load Balancing rules implemented as per requirement.
• Production support for Fraud Risk Management Services (FRMS).
• Responsible for monitoring the FRMS hourly/daily jobs and Fraud Alerts if any.
• Generating and providing daily reports related to Jobs and Fraud Alerts.
• Support for new rules implementation on the FRMS system
• Support for installation and readiness of prerequisites if any.
• Responsible for SAMA Tanfeeth Application monitoring and support for deployment.
• Support for ApplePay/Mada Pay application packages deployment.
• Support for Apple Pay/Mada Pay customer queries such as being unable to add to the device.
• Support for Apple Pay/Mada Pay fraud cases investigation.
• Support for RPA(Robotics) Application production issues.
• Experience in Annual Disaster recovery(DR) excericise.
• Experience in IBM Data Power Application Domain creation
• Hands-on experience in Certificate renewal on IBM DataPower.
• Experience in deploying Application packages on Microsoft BizTalk Production servers.
• Support for troubleshooting and resolving the issues and managing the support case with Microsoft as needed.
• Troubleshoot and resolve performance-related issues with the Applications hosted on BizTalk.
• Creation of Host Instances, send Ports, and Receive Locations and Application Pools as per requirement.
• Experience in SSL Certificate renewal

Project: - CAFIS, National Information Center (NIC), Riyadh, KSA
Key Result Areas:
•Install, configure and maintain Oracle software.
•Install, configure and maintain LINUX operating System.
•Creation of database and database maintenance.
•Monitor everyday systems and evaluate availability of all server resources and perform all activities for Linux servers and windows servers.
•Monitoring the alert log for the database performance and resolving the performance issues.
•Perform routine system maintenance and resolve server-side issues as they arise.
•Monitor system performance to prevent slowdowns and crashes/incidents.
•Perform and monitor regular Backups.
•Supporting and monitoring the existing infrastructure, supervising preventative maintenance and backup as well as performing other regular support activities to ensure effectiveness.
•Provide NIST extraction to the client upon request.
•Performed troubleshooting in case of incidents/server failure by using network tools like ping, netstat, traceroute and nslookup etc.
•Investigate on network or system outage on multiple sites and provide information to client with the solution.
• Create System Backups on weekly bases and report to the client.
•Generate operational reports such as Daily, Weekly, Monthly and Quarterly reports and submit to the manager and client.
•Generate and submit incident reports on incidents/server failure.
•Adding additional data file for resolving space issues.
•Manage, coordinate and implement software upgrades, patches on servers, workstations and network.
•Perform tests on all new software and maintain patches for management services and perform audit on all security processes.
•Developing and maintaining cooperative relationships with networking, storage, software development, and project management team.