Eman Elshabrawy

alignment with brand voice and marketing goals.
Collaborated with graphic designers and marketing teams to create cohesive
and impactful content strategies.
Managed multiple freelance projects simultaneously, meeting strict deadlines
while maintaining high-quality standards.
Analyzed content performance metrics to refine and optimize future copy and
content creation efforts.
Produced targeted social media content that increased client brand visibility
and engagement across multiple platforms.

Developed marketing content such as blogs, promotional materials, and
advertisements for social media.

Kept reception area clean and neat to give visitors positive first impression.
Corresponded with clients through email, telephone, or postal mail.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Restocked supplies and submitted purchase orders to maintain stock levels.
Answered phone promptly and directed incoming calls to correct offices.
Answered over 100 customer calls per day.
Provided clerical support to company employees by copying, faxing, and filing
documents.
Confirmed appointments, communicated with clients, and updated client
records.
Greeted incoming visitors and customers professionally and provided friendly,
knowledgeable assistance.
Operated multi-line telephone system to answer and direct high volume of
calls.
Resolved customer problems and complaints.
Maintained confidentiality of information regarding clients and company.
Restocked supplies and submitted purchase orders to maintain stock levels.
Managed multiple tasks and met time-sensitive deadlines.
Answered phone promptly and directed incoming calls to correct offices.
Corresponded with clients through email, telephone, or postal mail.
Answered central telephone system and directed calls accordingly.

Strategized social media campaigns for clients, helping to meet goals and
reach untapped potential customers & raising sales up to 50%.
Maintained companys social media presence by posting messages,
answering posts, and monitoring responses at least 30 comments per day.
Developed social media calendar, which included scheduling email blasts,
social media posts, marketing campaigns.
Increased customer engagement through social media.
Improved page content, keyword relevancy, and branding to achieve search
engine optimization goals.
Managed social media accounts for clients, generating interest for existing
and upcoming product or service releases.
Wrote succinct, accurate, intelligent and creative copy to drive traffic to brand
websites.
Monitored advancements in social media and technology, working with
marketing teams to adopt new platforms and facilitate integration into
marketing plans.
Monitored return on investment of online and social media marketing efforts.
Obtained, attributed and wrote compelling captions and other text for photos,
video and other graphics for both print and online use.
Implemented and maintained editorial calendar for clients social media
channels, which helped clients reach KPIs.
Met multiple deadlines using strong task prioritization skills.
Conducted daily updates to social media profiles to boost company online
presence.