Responsible

SALES

Drive Sales 

• Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
• Resolve and manage customers' requests, comments, and complaints
• Aware about opening and closing SOPs of store.
• Reviews and analyses sales figures in consultation with store manager to identify opportunities to develop and drive sales performance at department and BU level.
• Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
• Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
• Demonstrates an understanding of the customer and challenges their team to drive conversion, UPT and maximize sales.
• Scheduling monthly and daily planning for store cover, based on sales trend/week and hours/day.
• Aware of daily & monthly budget
• Ensure good housekeeping is maintained throughout all areas in the store and to communicate with the senior management team in case an incident happens. 

Commercial & Visual

• Delivers store’s Image standards and implements events with impact and commercial focus.
• Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.

Stock Management 

• Ensure following SOP in all matters related to stock management like, shipment receiving, cycle count, transfer between stores, devo returns, damaged items and withdrawals from shop floor emails, etc and to communicate with concerned department. 
• Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly.
• Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
• Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.

SERVICE 

Service Standards

• Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to service
• Respond to customer complaints considering that satisfying customer is a top priority.
• Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement

Service Measurements

• Regularly recognizing excellent service in store on a regular basis supported by clear communication