Human Resources Learning and Development Coordinator
KAUST
Total years of experience :12 years, 3 Months
Operational Management:
Coordinate arrangements for Learning and Development
events and projects
Coordinate training events and the logistics process from
start to finish
Provide e-learning product and learner support
Quality Assurance and Reporting:
Utilize the Quality Assurance system to analyze plans,
policies & procedures, learning needs analysis, program
design & delivery of Learning & Development programs
Analyze all learning programs and results from evaluation
forms to report on quality, value added and satisfaction of
learners
Compile reports on Learning and Development programs,
impact, statistics
Design and Coordination:
Participate in the development and design of the Curriculum,
Materials and Evaluation criteria
Coordinate Individual Learning and Development Plan
(ILDP) processes with individuals and managers
Design marketing materials (brochure, posters) for learning
programs
Contribute to development and maintenance of Learning
and Development policy, processes and work instructions
Contract Management:
Participate in the preparation of vendor procurement
agreements for all outsourcing activities in collaboration with
the Learning and Development Consultant, HR Planning
Lead and the Procurement Department
Monitor performance of vendors against agreed Service
Level Agreement
On an assignment for six months managing different critical projects which includes loads of analysis, benchmarking, modeling, forecasting and financial planning.
On top of my duties as a Coordinator I perform the following:
Training System Management:
Managing the functions of SAP TEM Training and Event Management system in terms of creating events, managing flows, pipeline, registrations and cancellation processes.
Extracting training reports from SAP to generate training tracking reports for individuals/groups/departments.
Improvement plans for the system processes and transactions with the cooperation of IT and department and sigma professionals.
Performance Appraisal System Management:
Managing the approval process flow and solve any issues (system access, plan amendment, fixing flows).
Creating regular reports of submission status of the whole university to initiate follow ups and updates.
Improvement plans for the system in terms of processes
SillSoft Online Solution Management:
Managing individual accounts and solve any issues with accesses
Extracting different reports to create an overview picture of usage
Data Analysis and Reporting :
Creating the following reports:
Training needs analysis
Training records analysis
Satisfaction analysis
Cost analysis
Performance appraisal eligibility
Managing existing products and give them a daily check to record any shortage or damages. These products include drinks and food which need to be prepared in advance to be served every day especially on the weekend when the restaurant is fully booked. Managing the whole environment in terms of organizing shifts, cleanliness, and ensuring there is a welcoming environment. Attention to detail is highly required in such a prestigious restaurant which was awarded the title "The Best Restaurant in Brisbane" in 2009 by the Government. I am hands on and more than happy to serve customers and work as a cashier as a stand-in if one of the staff is off duty.
Design and Implement marketing strategies to attract new customers, to participate in our health and fitness programs and keep our loyal existing customers engaged. Design supportive marketing and advertising materials including brochures, flyers, stands...etc.. Create educational health workshops to increase the awareness of our customers and other potential new customers.
Competitive Market Analysis to ensure we always stay one step ahead of the competition in what they aim to achieve. Create customer satisfaction report through interviewing our customers. Sales and Marketing tours to any interested visitors to show the company's departments and to explain our services.