customer sales and service agent
emirates
مجموع سنوات الخبرة :14 years, 10 أشهر
Ensure the highest standard of customer service is provided to customers, provide them with details on fares and actively issue online tickets and sell related products.
• Issue tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
• Actively enhance revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares.
• Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue .
• Ensure that all necessary ticket related documentation is filed; time tables updated, brochures, sale and promotional material is properly displayed on individual counters providing various options to the customer which will assist in increasing sales.
Answering clients calls, helping them in a timely manner
cabin crew who provides both safety and customer service, deaing with different people and handling different problems
opening and closing bank accounts, giving loans and credt cards, face to face with clients or through the phone or emails, problem solving, multitasking
entering different formulas regarding flavours for snacks like chips and biscuits to send them to the production department to be produced, sending emails to different departments and reporting to my manager.
